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Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

Point of interest
Bar (on property)
Exterior
Blackout drapes, iron/ironing board, free cribs/infant beds
Point of interest

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Hot Tub

Explore the area

Map
5339 Murray St, Niagara Falls, ON, L2G2J3
  • Fallsview Casino
    ‪2 min walk‬
  • Queen Victoria Park
    ‪3 min walk‬
  • OLG Stage at Fallsview Casino
    ‪3 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Balcony

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub | Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed (Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Embassy Suites by Hilton Niagara Falls Fallsview

Pool
Hot Tub
Breakfast included
Restaurant
4.0 out of 5, Very Good, (11399)
The price is $149
per night
$184 total
includes taxes & fees
Feb 16 - Feb 17
Embassy Suites by Hilton Niagara Falls Fallsview

About this property

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

3-star hotel in Fallsview
An indoor pool, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Holiday Inn Niagara Falls - By The Falls, an IHG Hotel offers 122 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay movies.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
In addition to an indoor pool and an outdoor pool, Holiday Inn Niagara Falls - By The Falls, an IHG Hotel provides a spa tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site at this 3-star property. This Niagara Falls hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Complimentary self parking is available on site.

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Cocos - This theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Room service is available.

Languages

Chinese (Mandarin), English, Italian, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: CAD 14.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cocos

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 100 will be collected before check-in.
  • Resort fee: CAD 11.24 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 14.95 per person
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Niagara Falls Falls
Holiday Inn Niagara Falls Falls
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Holiday Inn Niagara Falls Falls Hotel
Niagara Falls Holiday Inn
Holiday Inn Niagara Falls By The Falls

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1399 out of 2994 reviews" "
Rating 8 - Good. 933 out of 2994 reviews" "
Rating 6 - Okay. 366 out of 2994 reviews" "
Rating 4 - Poor. 151 out of 2994 reviews" "
Rating 2 - Terrible. 145 out of 2994 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Property conditions & facilities
Excellent spot that’s close to everything!
Stayed 1 night in Oct 2024

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Fantastic restaurant
Stayed 9 nights in Oct 2024

10/10 Excellent

Vickel

Stayed 2 nights in Oct 2024

8/10 Good

Jeff

Stayed 1 night in Oct 2024

10/10 Excellent

Dana

Stayed 3 nights in Oct 2024

2/10 Terrible

Dalia

Stayed 1 night in Oct 2024

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hill from Niagara
Convenient location for Niagara Falls but there is a big hill that you will need to walk up to get to the hotel from Niagara Falls.
Stayed 1 night in Oct 2024

10/10 Excellent

Sheri

Stayed 2 nights in Sep 2024

8/10 Good

Corrie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great location.
Stayed 1 night in Oct 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was everything we needed and was super convenient for our weekend.
Stayed 1 night in Nov 2024

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good stay!
Everything was very clean, the bed and the bath, also the room. The only reason we don't give 5 stars is because the bath sink was partially clogged. Staff was very nice, polite and helpful.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
BYOS- bring your own sheets
When we got to our room, the sheets had what looked to be a blood stain or traces of a pepperoni or chili fart in several spots with a pubic hair adjacent. There were coffee stains on the other bed. Clearly not laundered sheets. Word to the hotel- for the amount of money you charge- throw the sheets away and buy new sheets or invest in bleach. The front desk gave us another room after apologizing. The second room had make-up stains on the pillow cases and black streaks in the sheets. Clearly disgusting. Staff warned us to ignore the heckler that works at the parking lot next to the hotel who would try to get us to park over there if the hotel lot was full. Was told he would charge us $10 to park. They told us to park there and not pay him and “just ignore him”. It was not a safe parking lot to begin with. The room was small and nothing to it. The TV was beyond small. The stairwell was filthy and very unsafe. It was not lit up. We took the stairs because the elevator was bouncing and moving as we went up and down. Doesn’t give you the warm and fuzzies you will make it to your floor. The only positive thing was the staff who handled the situation as best as they could. We left- they told us they would not charge us. Hoping the charges that are on my card now will drop off within 3-5 days as they promised. Won’t ever stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice, clean. 5 minute short walk to the casino for the show. Although easy to access, wasn't happy with the room on the first floor facing the parking lot because I had to keep the drapes closed. Made it dark. Will certainly stay again.
Stayed 1 night in Nov 2024

4/10 Poor

Brandon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and accommodating. The property is run down. The first room we were put it had a toilet seat that was disgusting and peeling. They put us in a different room, much better. Woke up and there was a massive bug on the wall. It was a bit off putting. Won’t be staying at this hotel anymore.
Stayed 1 night in Oct 2024

8/10 Good

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to Niagara Falls.
Stayed 1 night in Oct 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is great. Staff is very efficient and helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Devin

Traveled with partner
Would stay there again.
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Stayed 1 night in Oct 2024

10/10 Excellent

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Nothing fancy; it served its prupose
We were a little surprised at the condition of the front lobby when we checked-in - not nearly as nice as the pictures. The room we were first assigned was in the main hallway right beside the door to the parking lot. Better suited as a utility room based on location than a hotel room. We asked to switch rooms, which they did. Room was spacious, clean, and comfortable, but a little dated. Overall, it served its purpose as a place to sleep after a concert.
Stayed 1 night in Oct 2024

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Super disappointed in this hotel, I booked it for my parents anniversary and they were not happy. The hotel was dirty and the customer service was horrible. The room they got Was dirty and had broken furniture, the floor had scratches all over it, and the bathroom had mold.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
clean，quite
Stayed 1 night in Oct 2024

10/10 Excellent

Diana M, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated right in the center of everything. It’s a five minute walk to the falls. It’s a 10 minute walk to Clifton Hills, which was so much fun. The restaurant in the hotel was great. The room was beautiful. The staff was wonderful. Definitely will stay there next time I go to Niagara Falls.
Stayed 6 nights in Oct 2024

6/10 Okay

Gayle

Traveled with partner
Unfortunately we were put on the 1st floor facing back alley where there was a lot of early morning delivery trucks and very close to main doors with paper thin walls so you heard people voices and rolling suit cases. No view of falls or city lights. I will probably never stay here again as there was many better choices around us.
Stayed 2 nights in Oct 2024