10/10 Excellent
Crystal
Traveled with family
Jan 29, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Niagara Crossing & Spa staff were quick to respond to any of my questions & concerns. When I needed help with personal interest not related to my stay, Sam & Megan quickly provided me with recommendations, resources & places to go that would help me. All Niagara Crossing staff members were friendly, kind & professional. Special thanks to Sam, Sarah, Megan & Abby that helped me above & beyond hospitality goal to accommodate & enjoy ourselves during my stay. All staff members, including Groundskeeper/Maintenance (which kept guest safe especially from snow, ice & lobby area upkept), Housekeeping & Bartender, greeted me warm greetings & a smile. I could tell everyone was compassionate about their jobs & enjoyed being at work during my entire stay. We were really comfortable in our room & had a beautiful view of the Niagara River. Breakfast was served with a variety of options, all day juice, coffee, cocoa, tea with beautiful lobby decoŕ, open bar on Friday & Saturday, great dinner menu options & beautiful/spacious event room. On my next visit to the Historic Niagara Crossing & Spa, I plan to take advantage of the One Bedroom apartment & Spa package(s). Thanks to Randy for the detail information on the apartments & assistance at 6am. My 11 year old & I would definitely recommend Niagara Crossing & Spa to you, our family & friends. Thank you to everyone that made our stay at the Historic Niagara Crossing & Spa 🏨, a memorable & pleasant stay. Crystal N
Crystal
Stayed 4 nights in Jan 2025