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Quality Hotel & Suites At The Falls

2.5 star property

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Photo gallery for Quality Hotel & Suites At The Falls

Exterior
Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
Interior entrance
Exterior
Property amenity

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Pet friendly
  • Pool
  • Breakfast included

Explore the area

Map
240 1st Street, Niagara Falls, NY, 14303
  • Old Falls Street
    ‪1 min walk‬
  • Conference Center Niagara Falls
    ‪2 min walk‬
  • Seneca Niagara Resort & Casino
    ‪3 min walk‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Wingate By Wyndham Niagara Falls

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, (2983)
The price is $72
per night
$82 total
includes taxes & fees
Mar 3 - Mar 4
Wingate By Wyndham Niagara Falls

About this property

Quality Hotel & Suites At The Falls

Hotel in Downtown Niagara Falls
Along with an indoor pool, this hotel has a restaurant and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, a hot tub, and self parking. Housekeeping is available on request.
Quality Hotel & Suites At The Falls offers 206 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request.

An indoor pool and a hot tub are on site.
Quality Hotel & Suites At The Falls features an indoor pool and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Quality Hotel & Suites At The Falls has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
Legends Bar - Onsite bar. Guests can enjoy drinks at the bar.
Papa John's - This restaurant specializes in American cuisine. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 19.95 per night)
  • Covered self parking on site (USD 19.95 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Legends Bar
  • Papa John's

Things to do

  • Billiards/pool table
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting room

Outdoors

  • In a state park
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day, plus a one-time cleaning fee of USD 100.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay
  • 7 percent destination fee will be charged
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Faxes
  • Housekeeping
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 19.95 per night (in/out privileges)
  • Nearby parking fee: USD 19.95 per night (60 ft away)
  • Pet fee: USD 30 per accommodation, per day plus USD 100.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Falls Niagara Falls
Quality & Suites At The Falls
Quality Hotel And Suites At The Falls
Quality Hotel & Suites At The Falls Hotel
Quality Hotel & Suites At The Falls Niagara Falls
Quality Hotel & Suites At The Falls Hotel Niagara Falls

Quality Hotel & Suites At The Falls Reviews

Reviews

6.8
Rating 10 - Excellent. 306 out of 1169 reviews
Rating 8 - Good. 274 out of 1169 reviews
Rating 6 - Okay. 250 out of 1169 reviews
Rating 4 - Poor. 181 out of 1169 reviews
Rating 2 - Terrible. 158 out of 1169 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Thalia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were comfortable. However the rug was not vacuumed. The ceilings was coming down. The toilet paper holder was rusty and falling off the wall
Stayed 2 nights in Nov 2024

2/10 Terrible

Brett

Disliked: Property conditions & facilities
Yuck
Grossest hotel I’ve ever been.
Stayed 3 nights in Nov 2024

10/10 Excellent

Corrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay very quiet and comfortable
Stayed 2 nights in Nov 2024

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
Noisy at times and fire alarm going off for a few hrs early evening
Stayed 1 night in Nov 2024

4/10 Poor

Ariel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In my opinion.
The rooms need some renovations like the barroom. First time I have seen the sink is outside the toilet. Paper towel holder needs to be replaced. Check in staff Should be more friendly. The breakfast not as good compare to other hotel. Thank you and good luck.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

merdad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found bedbugs in our bed in the hotel room. Told the front desk but they only asked us to put all our cloths in dryer and switched our room. We had to stay awake until 2am to finish cleaning and drying all our cloths. Many cloths were damaged by high dryer heat. No refund was issued to us. The management told us it is because we got the reservation through a third party (Expedia). I demand full refund. My wife and I are very pissed. Our vacation day and night was totally ruined. Will give very bad review if not refunded.

4/10 Poor

Stacie

Stayed 4 nights in Jul 2024

2/10 Terrible

Sumit

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordan was very clearly rasist and rude and totally non cooperative on our request for a late check out. She also lied mentioning that she is Manager when we wanted to talk to the Manager while her tag clearly read Front Desk Agent. She not only charged us for a full day but also did not allow us to book via Expedia.The Property is also old and beds were wobly and room was not clean and shampoo was not there in the small bathroom, never booking it again with them.
Stayed 1 night in Nov 2024

10/10 Excellent

leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Ricardo

Traveled with family
Liked: Staff & service
The property wreaked of marijuana, the fire alarm was activated on 2 consecutive nights, very limited parking, the complimentary breakfast was not fresh, and the pool was unclean; however, the staff was kind and professional.
Stayed 2 nights in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was a describe on the page, also the location of the hotel is great .
Stayed 2 nights in Oct 2024

2/10 Terrible

Michael J.

Disliked: Cleanliness, amenities, property conditions & facilities
First off, the sheets and blankets were dirty when we first got there. Furniture was falling apart. Pool/spa room smelled like gas. The non slip mat , in the bath tub, was peeling up. Had to pay extra to park in the hotel lot.
Stayed 2 nights in Oct 2024

8/10 Good

Naresh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location near to Niagara Falls
Stayed 2 nights in Oct 2024

8/10 Good

dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay, but seems expensive
The staff were nice and very pleasant. The two rooms were older and after tax cost was about $340. The blinds didn't close completely and the toilet was not secured. Breakfast was included, but parking was an additional $20. I guess it was okay for Niagara Falls. The price might be okay in Harris's america, but we think it was overpriced.
Stayed 1 night in Oct 2024

10/10 Excellent

Serena

Stayed 2 nights in Oct 2024

2/10 Terrible

Lin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finally, a good choice.
Perfect location. The beds didn't look too good.
Stayed 1 night in Oct 2024

8/10 Good

Julann

Traveled with partner
Liked: Staff & service
They need to fix room 228. It's for handicap and door gets stuck open. Also no tub. They did change us to better room but still no tub. Overall a nice place for the price
Stayed 3 nights in Oct 2024

6/10 Okay

Edwin

Traveled with family
Liked: Staff & service
Comfortable beds, but Continental breakfast was not good, mostly toast and bagels, the highlight was the Waffle but really limited.
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Stayed 2 nights in Oct 2024

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware Bed this place has Bugs
This place was run down not very clean worst of all my wife was bit by bed bugs! and the worst of it was the girl at the desk said "I'm not surprised''
Stayed 2 nights in Oct 2024

2/10 Terrible

Wendy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk never recognized us to check in.
Stayed 2 nights in Oct 2024

4/10 Poor

Javi

Disliked: Cleanliness, staff & service, property conditions & facilities
Need more service cleaning at the rooms
Stayed 2 nights in Oct 2024

6/10 Okay

Jorge

Stayed 1 night in Sep 2024