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Sterling Inn & Spa - an Ontario's Finest Inn

4.0 star property

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Photo gallery for Sterling Inn & Spa - an Ontario's Finest Inn

Exterior
Aerial view
Two Queen Beds with pullout and jetted tub | Premium bedding, in-room safe, individually decorated
Point of interest
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Spa
  • Bar
  • Laundry
  • Room service
  • 24/7 front desk

Explore the area

Map
5195 Magdalen St, Niagara Falls, ON, L2G 3S6
  • Greg Frewin Theatre
    ‪1 min walk‬
  • Clifton Hill
    ‪3 min walk‬
  • Niagara SkyWheel
    ‪6 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Steam Shower

Standard Room, 1 King Bed, Steam Shower | Premium bedding, in-room safe, individually decorated

Standard Room, 1 King Bed, Steam Shower

  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds with pullout and jetted tub

Two Queen Beds with pullout and jetted tub | Premium bedding, in-room safe, individually decorated

Two Queen Beds with pullout and jetted tub

  • 680 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Queen Bed Suite

Two Queen Bed Suite | Premium bedding, in-room safe, individually decorated

Two Queen Bed Suite

  • 680 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Steam Shower

Deluxe Room, 1 King Bed, Steam Shower | Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Steam Shower

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

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About this property

Sterling Inn & Spa - an Ontario's Finest Inn

4-star hotel in Clifton Hill
This smoke-free hotel features a full-service spa, a restaurant, and a health club. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a bar/lounge, a sauna, and self parking. Housekeeping is available on request.
Sterling Inn & Spa - an Ontario's Finest Inn offers 41 air-conditioned accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

LCD televisions are featured in guestrooms. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa@Sterling. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Sterling Inn & Spa - an Ontario's Finest Inn features a health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 4-star property consist of a business center, a meeting room, and limo/town car service. This business-friendly hotel also offers spa services, a terrace, and a vending machine. Onsite parking is available (surcharge).

Sterling Inn & Spa - an Ontario's Finest Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast.
Sterling Inn & Spa - an Ontario's Finest Inn has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (CAD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Private wine tours
  • Sauna
  • Steam room
  • Wine tours

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 18.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Sterling Inn Niagara Falls
Sterling Inn Spa
Sterling Niagara Falls
Sterling Spa Niagara Falls
Sterling Inn Spa an Ontario's Finest Inn
Sterling & An Ontario's Finest
Sterling Inn & Spa - an Ontario's Finest Inn Hotel
Sterling Inn & Spa - an Ontario's Finest Inn Niagara Falls
Sterling Inn & Spa - an Ontario's Finest Inn Hotel Niagara Falls

Sterling Inn & Spa - an Ontario's Finest Inn Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1426 out of 1805 reviews
Rating 8 - Good. 277 out of 1805 reviews
Rating 6 - Okay. 61 out of 1805 reviews
Rating 4 - Poor. 20 out of 1805 reviews
Rating 2 - Terrible. 21 out of 1805 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Craig, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a local getaway
Enjoyed our stay. The property is well-kept. The room was nice - it had some excellent features like a nice shower and jacuzzi tub. The fireplace was electric and didn't give any heat. The bed was pretty hard. Some parts of the room didn't feel very luxurious, like plastic cups—this is wine country, not even a wine glass in a hotel room specializing in couple's getaways. The decor is a bit tacky with all the crystal and silver everywhere, but I guess that's the theme. One thing I did not appreciate is the stress of our arrival day. Our credit card had been replaced due to fraud between when we booked the room and our arrival date. So, on the day of our arrival, they weren't able to authorize the card when they tried early in the morning. They sent a threatening email at 9am saying if we didn't call them by 1pm our reservation (for that day!) would be cancelled. I travel a lot, I always pay all my bills... I understand they need to ensure they will get paid, but threatening to cancel the booking? I didn't appreciate the tone of their email nor giving us 4 hours to respond before they would cancel our reservation. What if I hadn't seen the email in time? They should have either sent a gentler first email, or simply phoned us. Dinner at the on site restaurant was good. The service was fast, courteous, and the food delicious. Probably the best restaurant in Niagara Falls. The lighting was a bit harsh with a spotlight over our table but overall we would return for dinner.
Stayed 1 night in Nov 2024

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very large rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

Deborah

Stayed 1 night in Nov 2024

8/10 Good

Thomas

Stayed 3 nights in Oct 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Shalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my favourite place to visit
Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 1 night in Nov 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
This property was lovely, breakfast was a treat to have delivered every morning Comfortably cosy ambiance
Stayed 3 nights in Nov 2024

10/10 Excellent

Joan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Quiet and relaxing. Receptionist was nice and welcoming. Spa was relaxing with nice ambience. Complimentary breakfast in bed was nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Love, love, love the daily breakfast in bed!
Stayed 2 nights in Nov 2024

10/10 Excellent

Chandra

I had the most amazing experience on my night here, I chose to stay an extra day. The spa is beautiful and very relaxing. I would recommend to any one staying in Niagara Falls.
Stayed 1 night in Nov 2024

10/10 Excellent

Um, Ul Baneen

Stayed 3 nights in Oct 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great shower and close to Clifton Hill.
Stayed 2 nights in Nov 2024

10/10 Excellent

Legend

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
High end hotel rooms, BREAKFAST IN BED!!, and the proximity to Clifton Hill -- all perfection.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sterling Inn and Spa was the perfect place to spend a romantic night away. We were pleasantly upgraged upon arrival to a large room with a jacuzzi. The staff was pleasant, attentive and helpful. The breakfast in the morning was fresh and delicious. We also had a massage at the spa and it was a relaxing and perfect way to end the visit. Late checkout at noon is a nice feature too. We would totally stay again. Thank you!
Stayed 1 night in Nov 2024

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable and relaxing!
This was a first time visit to the Sterling Inn and Spa. We were warmly welcomed upon arrival and were pleasantly surprised by the room upgrade. The hotel staff were pleasant, professional and well-informed. We look forward to another return soon!
Stayed 2 nights in Nov 2024

10/10 Excellent

Ilana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hospitality
Amazing hotel with personable and attentive stuff. Warm and cozy environment; espresso machine and fireplace welcome guests in the lobby. Spacious rooms with a lot of charm, fireplace, beamed ceiling, a steam shower (so useful in a cold weather) and breakfast in bed. These little touches of luxury stand Sterling hotel apart of other “brand name” hotels.
Stayed 1 night in Nov 2024

10/10 Excellent

Amanda

Stayed 1 night in Nov 2024

10/10 Excellent

fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Sandra

Traveled with partner
So many great perks at this hotels and gorgeous spacious rooms. Because it’s hardwood you can hear every footstep on the floor above. But generally a quiet hotel. Some walls could be painted and shower tiles need the lime buildup cleaned. Bit doesn’t take away from comfy beds and good couch etc. breakfast was delightful—croissants were best ever! Close to everything in the Falls tourist area but back from the chaos of the main drag. Would stay again!
Stayed 2 nights in Nov 2024

10/10 Excellent

Magaly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My state at this hotel went smoothly. Customer service was excellent. I highly recommend this hotel hotel, and I will definitely be booking it again in the future when I return to Canada.
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Deiniol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2024