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The Giacomo, Ascend Hotel Collection

3.0 star property

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Photo gallery for The Giacomo, Ascend Hotel Collection

Lobby
Lobby lounge
Exterior
Fridge, microwave, coffee/tea maker
Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, individually decorated

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Pet friendly

Explore the area

Map
222 First Street, Niagara Falls, NY, 14303
  • Seneca Niagara Resort & Casino
    ‪4 min walk‬
  • Rainbow Bridge
    ‪9 min walk‬
  • American Falls
    ‪14 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Non Smoking 2 person Whirlpool in Bath

Premium bedding, down comforters, pillowtop beds, individually decorated

Standard King Non Smoking 2 person Whirlpool in Bath

  • City view
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, individually decorated

Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Fireplace

Premium bedding, down comforters, pillowtop beds, individually decorated

Room, 1 King Bed, Accessible, Fireplace

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Fireplace)

Premium bedding, down comforters, pillowtop beds, individually decorated

Standard Room, 1 King Bed, Non Smoking (Fireplace)

  • City view
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, individually decorated

Suite, Multiple Beds, Non Smoking

  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • 255 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace | Premium bedding, down comforters, pillowtop beds, individually decorated

Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

  • City view
  • 255 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jacuzzi

Premium bedding, down comforters, pillowtop beds, individually decorated

Standard Room, 1 King Bed, Jacuzzi

  • City view
  • 255 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Fireplace

Premium bedding, down comforters, pillowtop beds, individually decorated

Standard Room, 1 King Bed, Fireplace

  • City view
  • 255 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • City view
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

The Giacomo, Ascend Hotel Collection

3-star hotel in Downtown Niagara Falls
Along with a 24-hour fitness center, this hotel has a bar/lounge and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a microwave in a common area, dry cleaning, and a 24-hour front desk.
The Giacomo, Ascend Hotel Collection offers 41 accommodations with complimentary newspapers and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Niagara Falls hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This Art Deco hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance. Onsite secured self parking is complimentary.

A complimentary buffet breakfast is served each morning between 8:00 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar in shower (25 inches high)
  • Hand-held showerhead
  • Handrails in stairways
  • Lever door handles
  • Portable shower seat
  • Roll-in shower (81 inches wide)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Built in 1929

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Giacomo Hotel
Giacomo Hotel Niagara Falls
Giacomo Niagara Falls
The Giacomo Hotel Niagara Falls
Giacomo
The Giacomo, Ascend Collection
The Giacomo, Ascend Hotel Collection Hotel
The Giacomo An Ascend Hotel Collection Member
The Giacomo, Ascend Hotel Collection Niagara Falls
The Giacomo, Ascend Hotel Collection Hotel Niagara Falls

The Giacomo, Ascend Hotel Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 547 out of 1004 reviews
Rating 8 - Good. 239 out of 1004 reviews
Rating 6 - Okay. 124 out of 1004 reviews
Rating 4 - Poor. 50 out of 1004 reviews
Rating 2 - Terrible. 44 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Kofi

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view of the fireworks over the falls. The room was clean and the bed was comfortable. Secured free parking and a very good continental breakfast. Will definitely stay again if in the area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
The whole staff were super friendly and hard working from the front desk crew , the two gentlemen looking over the breakfast area who were constantly refilling items to the bartenders and the maintenance staff. Our room was very clean and spacious and the shower was very large with a built in bench. The bar and breakfast areas were very cosy as well as the room on the top floor where we were able to chill and have a few drinks with other people who came up to check out the view. Parking was across the street in a gated lot monitored by security cameras. All and all it was definitely our favourite hotel that we have stayed in the area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ervin

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our 10 year anniversary trip. When i booked the hotel i took a chance but by pictures it looked like something my wife would love. And that is what happened she loved it feom the architecture and the small things staff would do. The staff was exceptionally nice and good. Will book again if we were to return to the area.
Stayed 3 nights in Dec 2024

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for couples
Nice hotel. We had a room with jetted tub. Enjoyed the falls, casino, Anchor Bar, all within walking distance.
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Stayed 1 night in Dec 2024

2/10 Terrible

Shamina

Stayed 2 nights in Dec 2024

8/10 Good

Jennifer

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Beautiful Hotel deserves some TLC
We have stayed at The Giacomo every year since 2010 when it opened. It pains me to say that the place is showing wear and tear and needs some TLC. The toilet seat was peeling & stained, the drapes & carpets need some help, the Bar needs some decent glassware and to be stocked better, the TV had one channel. It's still a beautiful hotel, but COME ON ASCEND - put some $ into this hotel like you do your others. Nothing has been updated or fixed since it opened. It makes me sad. New York has forgotten Niagara Falls and that is a shame!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jasmin

Liked: Staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2024

8/10 Good

Garvin

Liked: Staff & service, property conditions & facilities, room comfort
Great parking
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Nanan, Medford

Inconvenient parking across the street; dark and old property,
Stayed 2 nights in Dec 2024

2/10 Terrible

Dwaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complaint.
The room was dirty, hair in the bath tub. There was hair, dirt and crumbs under couch cushions. There was a bug cocoon on the bathroom wall near toilet. Coffee pot in room was dirty with coffee residue on the outside of the machine. After walking around in white socks in the room, our socks were black and dirty. It said there were robes and slippers but they were not available. The elevator would not go pass floor 16 of 18. The rooms were not updated from the lights, carpet or wallpaper. Room that was rented was not the same room as shown at time of reservation. Was told by manager that he would contact me and never received a call back. This was supposed to be a romantic vacation trip for our anniversary and was a total disappointment. It’s supposed to be a hotel but yet it has people that live there. Parking was outside with assigned parking that someone had took my parking spot. Would like to have a full refund. I would never nor recommend that hotel to anyone. My recommendation would be to stay somewhere else.
Bug cocoon.
Bug cocoon.
Under cushion dirty.
Sink.
Stayed 2 nights in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice very comfortable
Stayed 2 nights in Dec 2024

6/10 Okay

Evangelos

Stayed 2 nights in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for the night
Very nice hotel room and decorations and room commodities, highly recommend this room
Stayed 1 night in Dec 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Deana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am in love with this hotel. Will be staying here Everytime I come to Niagara falls NY.
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Janet A., Pulaski

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was different in its decor, almost historic. I enjoyed the large jetted tub. It was kind of erie going to the 19th floor lounge. It was a back stairwell off the elevator and it was very dark when we got up there. They claimed you could see the illumination light show of the falls which wasn’t true because the falls face Canada so you couldn’t see the lights unless you were on the Canadian side.
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great location. Staff was very helpful and attentive. All around great stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to US Falls and great location to cross into Canada. Room decor was Fabulous
Stayed 3 nights in Dec 2024

8/10 Good

Anna-Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely rooms; however, the bathroom was exceedingly cold as there were no vents for heat in there.
Stayed 2 nights in Nov 2024