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Convenient location to visit around by train. Use the hotel for sleep only.

No food on resort past 9:30. Staff are a bit rude and somewhat condescending to Americans.

This had to be one of the nicest hotels I’ve ever stayed at in my entire life. This only comes second to the Aman in Kyoto. Even then the spa was worthwhile travelling for. Every single time I come back to the city I will stay at this hotel, no matter what.

Reception staff not very welcoming and helpful. Absolutely no parking facilities near the hotel. There is valet but it comes at a high daily rate.

The room is smaller than a closet. This is definitely not a 4 star hotel. It would be compared to a Motel 6 back home. The bed was harder rhan rocks, the AC also did not work properly in the room and if you have more than 1 suitcase you can forget about opening them. Not happy with the stay at all, plenty of nicer boutique hotels and properties right around the corner. I would avoid staying here at all costs.

The hotel is very traditional and is a bit unkempt, it needs a bit of TLC, but overall the position is perfect, its clean and the staff are very nice.

Really lovely hotel. The staff were very helpful and willing to sort out any issues. The wifi was down when we stayed but they sorted out an alternative. Extra nice touches like the water bottles that you could filed with fresh cold water and take to your room and chocolates left on your bed. Very easy to hop on a bus or a tram down to the centre or you can walk for about 15-20 mins instead. Very good value for our stay.