4/10 Poor
Dermot, Waco
Traveled with partner
Oct 7, 2025
Disliked: Property conditions & facilities
The check-in process was fine, arrived very early and they held our bags until check in time. The room was generally clean but a lot of stains on the floor carpet, shower curtain and torn wall paper.
The breakfast was just fine, fairly Japanese as you would expect, staff great in the breakfast area. I have seen the same stains in other reviews (from months ago) and the carpets have not been cleaned (room 315), carpet cleaning is not that difficult. Expect better quality in Japan.
The staff at the reception area were great.
The staff the the restaurant were terrible, we arrived looking for a table and they shouted at us to get out. I have encountered this in China but not in Japan. We were pushed out of the restaurant, the man then pulled a table across the door and placed a sign stating that they were full. Disgraceful way to treat guests. The two staff in the restaurant should be removed ( incedent 5th Oct 2027)
The bar is ok but not open on Sundays, this should be added to the hotel overview notes.




Dermot
Stayed 2 nights in Oct 2025



















![[Dog-friendly] Room for 4 People, Non Smoking | Desk, blackout drapes, free WiFi, bed sheets](https://images.trvl-media.com/lodging/73000000/72620000/72617600/72617593/1e8a91da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)
