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Chalet Ivy Hirafu

3.5 star property

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Photo gallery for Chalet Ivy Hirafu

Premium bedding, down comforters, in-room safe, desk
Exterior
Hallway
Terrace/patio
Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Spa
  • Housekeeping

Explore the area

Map
6-32, Niseko Hirafu 1-jo 3-chome, Kutchan, Hokkaido, 044-0080
  • Niseko Mountain Resort Grand Hirafu
    ‪1 min walk‬
  • Niseko Annupuri International Ski Area
    ‪16 min drive‬
  • Niseko Hanazono Resort
    ‪21 min drive‬

Room options

View all photos for Grand Deluxe Onsen Suite - Mt. Yotei View (2-Bedroom Suite)

Flat-screen TV, DVD player

Grand Deluxe Onsen Suite - Mt. Yotei View (2-Bedroom Suite)

  • 764 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room - Mt. Yotei View

Superior Room - Mt. Yotei View | Premium bedding, down comforters, in-room safe, desk

Superior Room - Mt. Yotei View

  • Mountain view
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Suite - Hirafu View

Premium bedding, down comforters, in-room safe, desk

Grand Deluxe Suite - Hirafu View

  • 645 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Onsen Suite - Hirafu View

Flat-screen TV, DVD player

Deluxe Onsen Suite - Hirafu View

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Onsen Suite - Courtyard

Premium bedding, down comforters, in-room safe, desk

Deluxe Onsen Suite - Courtyard

  • 592 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite - Courtyard

Flat-screen TV, DVD player

Deluxe Suite - Courtyard

  • 581 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for One Bedroom Suite - Mt. Yotei View

Flat-screen TV, DVD player

One Bedroom Suite - Mt. Yotei View

  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room - Village View

Premium bedding, down comforters, in-room safe, desk

Deluxe Room - Village View

  • 355 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Panoramic Penthouse, 4 Bedrooms

Flat-screen TV, DVD player

Panoramic Penthouse, 4 Bedrooms

  • 2400 sq ft
  • Sleeps 8
  • 1 King Bed, 4 Twin Beds and 2 Twin Futons

View all photos for Superior Room - Mt. Yotei View

Premium bedding, down comforters, in-room safe, desk

Superior Room - Mt. Yotei View

  • 322 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room - Hirafu View

Premium bedding, down comforters, in-room safe, desk

Superior Room - Hirafu View

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room - Courtyard

Premium bedding, down comforters, in-room safe, desk

Superior Room - Courtyard

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Deluxe Suite with Hirafu Mountain View

Premium bedding, down comforters, in-room safe, desk

Grand Deluxe Suite with Hirafu Mountain View

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room with Courtyard View

Shower, free toiletries, hair dryer, slippers

Superior Room with Courtyard View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room with Village View

Shower, free toiletries, hair dryer, slippers

Deluxe Room with Village View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room with Mt. Yotei View

Premium bedding, down comforters, in-room safe, desk

Superior Room with Mt. Yotei View

  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bedroom Suite with Mt. Yotei View

Shower, free toiletries, hair dryer, slippers

One Bedroom Suite with Mt. Yotei View

  • Sleeps 3
  • 1 King Bed

Superior Room-Mt. Yotei View

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Onsen Suite With Courtyard View

  • Sleeps 3
  • 2 Twin Beds

Deluxe Onsen Suite With Hirafu Mountain View

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Deluxe King Suite With Courtyard View

  • Sleeps 3
  • 1 King Bed

Deluxe Onsen Suite With Courtyard View

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Deluxe King Onsen Suite With Courtyard View

  • Sleeps 3
  • 1 King Bed

Grand Deluxe Onsen Suite With Mt. Yotei View

  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

Superior Twin Room With Hirafu Mountain View

  • Sleeps 3
  • 2 Twin Beds

Deluxe Onsen Double Suite With Hirafu Mountain View

  • Sleeps 4
  • 1 King Bed

Deluxe Suite With Courtyard View

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Penthouse With Mt. Yotei View

  • Sleeps 8
  • 1 King Bed, 4 Twin Beds and 2 Twin Futons

Panoramic Penthouse, 4 Bedrooms

  • Sleeps 8
  • 4 Twin Beds, 2 Twin Futons and 1 King Bed

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Combined shower/tub, free toiletries, hair dryer, slippers

Hilton Niseko Village

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, (948)
The price is $78
per night
$101 total
includes taxes & fees
Apr 28 - Apr 29
Hilton Niseko Village

About this property

Chalet Ivy Hirafu

3.5-star Kutchan hotel steps from Niseko Mountain Resort Grand Hirafu
Jump on the free ski shuttle for a day on the slopes before returning to Chalet Ivy Hirafu for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and ski passes.
Chalet Ivy Hirafu offers 78 accommodations with DVD players and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access. This ski hotel also offers a 24-hour fitness center and ski passes. Limited complimentary onsite parking is available on a first-come, first-served basis.

Chalet Ivy Hirafu has designated areas for smoking.

A complimentary English breakfast is served each morning between 7 AM and 10 AM.
Chalet Ivy Hirafu has a restaurant on site.
HirafuZaka - This restaurant serves breakfast, lunch, and dinner. Open daily.
Apres Lounge - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Roundtrip airport shuttle (surcharge) during limited hours
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Free ski shuttle
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Apres Lounge
  • HirafuZaka

Things to do

  • 24-hour gym
  • Hot springs
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Aromatherapy
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Treatment room
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 2 buildings
  • 6 floors
  • Built in 2012
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 9950.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 2.00 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 9950.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chalet Ivy
Chalet Ivy Hotel
Chalet Ivy Hotel Kutchan
Chalet Ivy Kutchan
Chalet Ivy a Niseko Hotel Japan/Hokkaido - Kutchan-Cho
Chalet Ivy Japan/Hokkaido - Kutchan-Cho
Chalet Ivy
Chalet Ivy Hirafu Hotel
Chalet Ivy Hirafu Kutchan
Chalet Ivy Hirafu Hotel Kutchan

Chalet Ivy Hirafu Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 268 out of 339 reviews
Rating 8 - Good. 63 out of 339 reviews
Rating 6 - Okay. 4 out of 339 reviews
Rating 4 - Poor. 3 out of 339 reviews
Rating 2 - Terrible. 1 out of 339 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Li

Liked: Cleanliness, staff & service, property conditions & facilities
I booked three nights with half board. The breakfast was excellent, but dinner were not so great, not for the money we paid.
Stayed 3 nights in Jan 2025

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Clean, good facilities, great location, friendly staff. They provide a shuttle to / from the ski lifts (about 600m uphill) and you never have to wait. Would highly recommend.
Stayed 7 nights in Jan 2025

10/10 Excellent

Chen En

Traveled with family
Absolutely amazing stay! This is our first time visiting Niseko for snowboarding and coming from Canada where visiting Banff and Lake Louise multiple times is our yearly tradition, we are completely blown away by this visit. The hotel has all the amenities required for the most wonderful stay. Breakfast has everything you can imagine, very tasty (I especially like the miso soup and healthy options available). Hirafu snowboard base is less than 5min walk up the hill and then after you can enjoy nice onsen before bedtime. Would definitely come stay again in the future.
Stayed 2 nights in Dec 2024

10/10 Excellent

Siak Chuan Edward

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent here - the service, the location, the room, the onsen. One small blemish - wish they have more washers and dryers.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ricky

Stayed 2 nights in Dec 2024

8/10 Good

Yat Pang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect especially the crews. They were always ready to offer their help. The breakfast was a set instead of a buffet but the variety was wide enough and it covered almost everything. No complaints. The only thing they can improve was the differences between the breakfast on the 1st and 2nd day. The breakfast was a bit cold on the 2nd day. Also, we were brought to another room for breakfast because the main room was full and the room was a bit stuffy. The staff seemed not too familiar with the set as well. I needed to tell him what was missing.
Stayed 2 nights in Nov 2024

10/10 Excellent

MIN FERN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner and breakfast were sumptuous and superb. Waiters were very attentive and provided maximum attention. Place is very clean and new.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jean-Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and excellent location. Shuttles to the ski lifts were abundant and available anytime. Staff and rooms were very good as well. Used ski rental right in the hotel
Stayed 5 nights in Mar 2024

8/10 Good

John Kang Ming, Mid -Levels

Good overall services
Stayed 4 nights in Mar 2024

8/10 Good

Swee kiang

Stayed 11 nights in Feb 2024

10/10 Excellent

Diana

Traveled with partner
Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.
Stayed 6 nights in Feb 2024

10/10 Excellent

Mychall

Stayed 4 nights in Feb 2024

10/10 Excellent

shing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided exceptional services beyond expectations.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jackson, Bellaire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.
Stayed 4 nights in Jan 2024

8/10 Good

Isaac Heen Teng

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Greg

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Niseko ski hoyel
Great location with super breakfast buffet. Onsite onsen is WONDERFUL. Service from all staff was quick and super efficient, done with a big smile. Moi at the front desk was our all around fixer and really made our stay perfect.
Onsen
Lobby
Front of hotel
Hotel to ski hill at night
Stayed 14 nights in Jan 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Guanson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in perfect location
The location is perfect whether you are at Hirafu for skiing or exploring the town. All the staff were very helpful and almost everyone spoke good english. My family had a half board package and food was excellent especially their brealfast. I will definitle go back to this hotel if i have to back in Hirafu. I cannot think of any negative concern because everything was perfect including the room, onsen and facilities. If i have to complain then it would be the price. But then we came in at peak season so all hotels in Hirafu are ridiculously high. Kudos to all the staff and management.
Stayed 3 nights in Jan 2024

10/10 Excellent

Steven Yu Hsiang

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Therese Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Everything and everyone were perfect!
Stayed 2 nights in Nov 2023

10/10 Excellent

C S Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small but it has all the things that I needed. The staff are all very friendly and helpful especially Rou Hang. She’s the best :)
Stayed 3 nights in Apr 2023

10/10 Excellent

MA. MARNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The staff were very helpful and accomodating.
Stayed 3 nights in Mar 2023

10/10 Excellent

ZHUIZHUI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!
Stayed 7 nights in Mar 2023

10/10 Excellent

Shiu Tung, Toronto

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & food quality, perfect location to start a ski day
Stayed 6 nights in Mar 2023

8/10 Good

Frank

Traveled with group
Liked: Cleanliness, property conditions & facilities
The hotel is conveniently located and the on-site restaurant is good, considering the difficulty in getting reservations outside. The early morning snow clearing noise of the parking lot (5:30 AM) was unappreciated. Considering the price of the hotel, it is poorly managed and service needs more training.
Stayed 6 nights in Feb 2023