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Hotel Grand Toya

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Grand Toya

Lake view
Exterior
Hot springs
In-room safe, desk, blackout drapes, rollaway beds
In-room safe, desk, blackout drapes, rollaway beds

Reviews

7.6 out of 10

Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included
  • Business services

Explore the area

Map
144 Toyako Onsen, Toyako, Hokkaido, 049-5721
  • Toyako Onsen
    1 min walk
  • Toyako Hot Spring
    6 min walk
  • Usuzanfunka Memorial Park
    10 min walk

Room options

View all photos for Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

In-room safe, desk, blackout drapes, rollaway beds

Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

In-room safe, desk, blackout drapes, rollaway beds

Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

In-room safe, desk, blackout drapes, rollaway beds

Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Lake View Japanese Style Room with Shared Bathroom

In-room safe, desk, blackout drapes, rollaway beds

Lake View Japanese Style Room with Shared Bathroom

  • Sleeps 4
  • 4 Twin Futons

Western-Style Room (Twin) Facing The Lake (Equipped With Air Conditioner And Washing Machine Toilet) [Standard][Twin Room][Non-Smoking][Lake View]

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Yutorelo Toyako

Parking included
Free WiFi
Air conditioning
Breakfast available
3.9 out of 5, Good, (125)
The price is $151
per night
$166 total
includes taxes & fees
Dec 11 - Dec 12
Yutorelo Toyako

About this property

Hotel Grand Toya

3-star Toyako hotel close to Lake Toya
This hotel features a coffee shop/cafe, a meeting room, and gift shops/newsstands. Free WiFi in public areas and free self parking are also provided. Additionally, RV/bus/truck parking, a front-desk safe, and a ballroom are onsite. Bathrooms are shared.
Hotel Grand Toya offers 39 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels.

Guests have access to shared bathrooms. Bathrooms include toilets with an electronic bidet and children's slippers. This Toyako hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
The hotel offers a coffee shop/cafe. Wireless Internet access is complimentary. Hotel Grand Toya features hot springs. This hot springs hotel also offers a vending machine, gift shops/newsstands, and a front-desk safe. Complimentary self parking is available on site.

Hotel Grand Toya has designated areas for smoking.

Japanese breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free breakfast available
  • A coffee shop/cafe

Things to do

  • Hot springs

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Ballroom
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • 2 shared bathrooms
  • Children's slippers
  • Hair dryer (on request)
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Heating
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
This property's rollawayextra bed fee is charged for children ages 2-6

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 1100.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: JPY 1100.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hotel Grand Toya
Grand Toya
Hotel Grand Toya Toyako-Cho, Hokkaido, Japan
Hotel Grand Toya Hotel
Hotel Grand Toya Toyako
Hotel Grand Toya Hotel Toyako

Hotel Grand Toya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 37 out of 149 reviews" "
Rating 8 - Good. 57 out of 149 reviews" "
Rating 6 - Okay. 38 out of 149 reviews" "
Rating 4 - Poor. 13 out of 149 reviews" "
Rating 2 - Terrible. 4 out of 149 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

THERESA L H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Dinner
Breakfast
Fireworks
Stayed 1 night in Aug 2024

8/10 Good

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
The view of Lake Touya was superb. We had a small room for 3 but I didn’t mind. We had somewhat overcast days so the mountains in the lake was a bit blurr but it made the scenery more mythical.
Stayed 1 night in Aug 2024

10/10 Excellent

Zhong

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Yen Ping

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was a bit dated but was clean. Room was big enough for three. But do note that there is no shower in the room so we had to use the public bathroom on level 1. View of lake from the room was amazing.
Stayed 2 nights in May 2023

8/10 Good

Yun Seong

Traveled with family
Liked: Cleanliness, staff & service
This is an older hotel, and it has its charm. Japanesd style rooms and also common bath area at the basement. Staff were very helpful, one even parked my car, and have English explanation especially for the protocol to use the public bath. Right by the lakeside, and we have a room with great view of lake and mountain. Did not eat there as it was an over nighter for us. Good place to experience onsen, Japanese style room, reminding me of ryokans.
Stayed 1 night in Apr 2023

10/10 Excellent

John, Austin

Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and good service
Our family of 4 stayed in a very comfortable spacious room. Really incredible that its so spacious. The hotel is really value for money. They were very generous with their food, their amenities and though the onsen is not as big as those very big hotels, I like the privacy and its comfortable enough for our one night stay. The lady serving us our breakfast was very polite and sincere. She also taught us some Japanese meal customs. It can be seen that that food was prepared with dedication. We enjoyed both the breakfast and dinner. Thanks for the good service.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to the bus station. Good onsen. Great dinner and breakfast. Nice staff. Area was nice. Room view was majestic. 10a checkout time was kind of too early. Free luggage storage only until12p. Hallway smelled bad like someone smoked there.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night with firework
Excellent location and friendly staff. The hotel is a bit old, yet it is comfortable. It is good to see the firework inside the room (first 10 mins of the show).
Stayed 1 night in Oct 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated traditional onsen hotel.
Had a great time. Situation perfect. Staff excellent. Onsen functions well even if it's not the most beautiful.
Stayed 1 night in Sep 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out time should extend to 11am instead of 10
Good view , fresh air, nice . Really enjoyed
Stayed 1 night in Jun 2019

8/10 Good

Shinn Shyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very traditional Japanese style hotel with nice hot spring bath. Highly recommend.
Stayed 1 night in Apr 2019

10/10 Excellent

Judy, Taiwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything is good.
Stayed 1 night in Feb 2019

6/10 Okay

Ong

Extremely Disappointed- bus parking outside window
After reading the review, I was looking forward to a nice lake view room. Therefore, I was extremely disappointed when the room allocated to us was 1st floor and facing bus parking instead of lake view:( Well, the onsen was good as in others’ review.
Stayed 1 night in Feb 2018

8/10 Good

arc, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff was great and very helpful with everything. The big barthroom opens 24hrs. Breakfast though was just a bit too simple but overall it’s quite alright
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with this hotel, room was outdated, food was terrible and not fresh. Heavily over priced. Front desk staff was okay, overall Not recommended.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Nice Lake View
One of the best location hotel we stayed. Absolute lake view. Room was clean. Room size was good, considered Japanese standard. Stroll along the lake and watch fire works. Hot spring was decent, though preferred more space. Japanese room has no bathroom, only toilet. Only way to bath is to go public hot spring. Compared to other hotels in Japan, the front office staff were relatively less friendly (by Japanese standard).

4/10 Poor

PA, Penang, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty & smelly hotel
This hotel is too old and really need a major uplift! We can smell the kitchen cooking just outside our room. More horrible, the toilet has urine smell which means it was not properly clean before we check-in. The Onsen, oh my god is so dirty and poorly maintained. This is not even a 3 star rating hotel!!

10/10 Excellent

WeiSheng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Experience the public onsen and the Japanese culture of using onsen. And the hotel staffs are really helpful.

8/10 Good

mee ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Good but could be better
Overall, the stay is average. Meal is also average. Location wise, it is near to most places.

10/10 Excellent

Chan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is fine for short stay.
Overall is ok for short stay.

4/10 Poor

Not Provided, Singapore

Disliked: Staff & service, property conditions & facilities
Old Hotel but cosy..
Booked a 2 person room wrongly as i am travelling with a family but the staff are gracious to allow us to stay in the same room but wiht additional charges. Dinner and breakfast was average. The hotel looks old and the warm water in the onsen (male) was not warm at all. The room we had face the lake and the view was stunning even though it was snowing.