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Niseko Grand Hotel

3.0 star property

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Photo gallery for Niseko Grand Hotel

Hot springs
Outdoor spa tub
Property grounds
Indoor spa tub
Aerial view

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
412 Niseko, Niseko, Hokkaido, 048-1511
  • Kanro-sui
    ‪1 min walk‬
  • Annupuri
    ‪15 min walk‬
  • Niseko Moiwa Ski Resort
    ‪17 min walk‬

Room options

View all photos for Japanese Style Room

Japanese Style Room | In-room safe, desk, iron/ironing board, free WiFi

Japanese Style Room

  • 258 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Twin Room

Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Twin Room

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Room

Japanese Western Style Room | In-room safe, desk, iron/ironing board, free WiFi

Japanese Western Style Room

  • 226 sq ft
  • Sleeps 6
  • 2 Twin Beds

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About this property

Niseko Grand Hotel

3-star Niseko hotel close to Niseko Annupuri International Ski Area
Niseko Grand Hotel offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and hot springs.
Niseko Grand Hotel offers 69 air-conditioned accommodations with safes and complimentary bottled water. 20-inch LED televisions come with digital channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Niseko hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature shared men and women areas. There are hot springs on site.
Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Niseko Grand Hotel helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals.

The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.

Niseko Grand Hotel has designated areas for smoking.

Japanese breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Shiribeshi - This restaurant serves breakfast, lunch, and dinner.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 9:00 AM to 6:00 PM
  • Train station shuttle on request
  • Free bus station shuttle
  • Free ski shuttle
  • Free self parking on site

Food and drink

  • Daily Japanese breakfast available 7:00 AM to 9:30 AM for a fee
  • A restaurant

Restaurants on site

  • Shiribeshi

Things to do

  • Hot springs
  • Ski equipment rentals
  • Ski lessons
  • Ski storage
  • Snow sports gear

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2,110 square feet of conference space

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch LED TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Niseko Grand Hotel
Niseko Grand
Niseko Grand Hotel Hotel
Niseko Grand Hotel Niseko
Niseko Grand Hotel Hotel Niseko

Niseko Grand Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 326 reviews
Rating 8 - Good. 131 out of 326 reviews
Rating 6 - Okay. 80 out of 326 reviews
Rating 4 - Poor. 25 out of 326 reviews
Rating 2 - Terrible. 16 out of 326 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Staff not very friendly, but okay
Stayed 5 nights in Mar 2024

10/10 Excellent

Shawn

This hotel is definitely dated looking on the exterior and public circulation spaces. But the western rooms were just renovated and are quite nice. The Onsen is fantastic. The breakfast is also great. I kind of forgot it was included in the rate I chose. It’s also great they have a free shuttle. It’s mostly convenient. There’s also a public bus stop at the front door. I’d say location is the main downside for most people. It’s not overly walkable to anywhere without some effort. I might end up there again. It was my first trip to Niseko, so I really didn’t know the layout yet. Now that I’ve got a good feeling for the area I’ll look and see what other options exist closer to the hills/dining options. I definitely dont want to be at a busier resort area like Hirafu, but wouldn’t mind being walkable to Moiwa or Annupuri. Would make choosing when to start or stop skiing easier. Mind you.. that Onsen is great. I no in a couple times a day before breakfast and after skiing. It’s open about 22.5 hours a day.
Stayed 7 nights in Feb 2024

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, tea and kimonos in the room, heated toto toilet, great lighting, plenty of space for clothes & luggage in the room. Warm, welcoming staff, English was good and a great Onsen!! Nice to share the outside mineral water lagoon with my husband. Felt like a ski lodge enjoyed all the fellow skiers on the bus to 10 minute drive to Annupuri resort frequent schedule.
Stayed 4 nights in Jan 2024

4/10 Poor

Gabriele

Business traveler
Disliked: Staff & service, property conditions & facilities
Old and tired
The hotel needs a good renovation. Very old and tired. The rooms I booked (Japanese style vs western style) were not respected, and one of the rooms did not have a shower. The onsen is good but too many people using it do not how to behave and really ruin the experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Simon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shared onsen
Stayed 1 night in Jan 2024

10/10 Excellent

Juan Lorenzo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible open-air bath -- recommend visiting in the winter. Not a lot of areas close by to eat, but accessible via car.

10/10 Excellent

Jose

Stayed 4 nights in Jan 2024

10/10 Excellent

YenHsing

Stayed 10 nights in Dec 2023

6/10 Okay

Kevin

Stayed 6 nights in Dec 2023

6/10 Okay

Elaine

Stayed 2 nights in Feb 2023

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Onsen at the hotel. Staff is very welcoming and helpful. Breakfast is great at the hotel. The only downside is the distance to most restaurants. Shuttle service to the ski hills is super convenient and well timed. Would suggest renting a car if you have a group of 4 or more. Great experience though, definitely recommend.
Stayed 7 nights in Feb 2023

10/10 Excellent

kade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Best onsen
Stayed 1 night in Feb 2023

8/10 Good

Karly

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Property is dated, but onsen and shuttle around the mountain made it a good stay.
Stayed 5 nights in Feb 2023

6/10 Okay

Asha

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

4/10 Poor

Jacqueline

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice onsen with a mixed bath area. Many bugs in the room and old bedding and mattress. Old spiderwebs on the ceiling. Water damage on the walls. I suggest only visiting as a day trip to the onsen. They offered to clean the room when we mentioned the bugs, but we decided it was too uncomfortable to stay overnight and drove home instead.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Onsen and dinner very good. Hotel come with shuttle bus to connect with snow resort.
Stayed 5 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
No accommodation was made for illness.
We had to cancel due to the corona virus epidemic. My husband was already sick. No accommodation was made.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was great. Staff were helpful. Building itself is old and needs a face-lift
Stayed 5 nights in Feb 2020

8/10 Good

Yeen Kee

Liked: Cleanliness, room comfort
Good stay but very poor Wifi services
4th time stay here to ski in Niseko Hirafu. Hotel location is isolated with limited transportation. at least has shuttle to ski resort but to Hirafu, limited time. Stay are fine but only the hotel Wifi is very bad. If the charge is more than $250, not worth staying during Ski period
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here. MISLEADING and rundown
Very disappointed with the beginning of our trip this place was horrible, dirty, run down and misleading. I have traveled all over the world and have never experienced a hotel like this. There was no description on this distance away from EVERYTHING. The shuttles are minimal and I want EVERYONE to know this. There is no description that a shower will not be in your room. You have to shower on a Community bench in the Onsen. I understand the culture, however there needs to be a description so everyone knows. The room was very run down and dirty. We had blood on our sheets. Walls are cracked.. carpet torn not updated.. I have never needed to write a review but I want everyone to know this place is misleading for people flying across the world for the snow.. The location is not best for people not having transportation especially at night if you want to into town. Taxis are difficult. When talking with the staff they had left an intern to run the front desk and she was not very helpful or educated on our issues and how to help the customer when there is an issue.. overall do not stay here if you really want to experience Niseko and it’s amazing snow. We ended up funded an amazing hostel and they made our experience epic.
Stayed 4 nights in Jan 2020

8/10 Good

Aaron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen and shuttle were amazing! Very useful and convenient
Stayed 3 nights in Jan 2020