A restaurant, 2 bars/lounges, and a 24-hour front desk are available at this hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, gift shops/newsstands, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is available once per stay.
WE Hotel Toya offers 55 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 29-inch LCD televisions come with digital channels.
Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries. This Toyako hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.
This Toyako hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.
WE Hotel Toya has designated areas for smoking.
A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.
WE Hotel Toya has a restaurant on site.
Languages
Chinese (Mandarin), English, Japanese
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Limited onsite parking
Food and drink
Free self-serve breakfast available daily 7:00 AM to 10:00 AM
2 bars/lounges
A restaurant
Family friendly
In-room refrigerator
Soundproofed rooms
Conveniences
24-hour front desk
Gift shop/newsstand
Luggage storage
Safe at front desk
Vending machine
Guest services
Housekeeping (once per stay)
Multilingual staff
Outdoors
On a lake
Spa
Massage
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessibility
More
1 building
5 floors
Designated smoking areas (fines apply)
Traditional architecture
Room amenities
Bedroom
Down comforter
Pillowtop mattress
Premium bedding
Bathroom
Deep soaking bathtub
Free toiletries
Hair dryer
Separate bathtub and shower
Slippers
Toilet with electronic bidet
Towels provided
Entertainment
29-inch LCD TV with digital channels
Food and drink
Coffee/tea maker
Electric kettle
Refrigerator
More
Air conditioning (climate-controlled)
Heating (climate-controlled)
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20
Check-out
Check-out before 10:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Renovations and closures
The property is closed in February.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
We should mention
This property does not have elevators
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Property is also known as
WE Toya
WE Hotel Toya Toyako-Cho
WE Hotel Toya Hotel
WE Hotel Toya Toyako
WE Hotel Toya Hotel Toyako
WE Hotel Toya Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Stayed in the hotel for 2 nights (2 rooms) in July.
Pro: beautiful hotel, great views, good breakfast (didn’t eat dinner there as the menu is not to our liking)
Con: as mentioned by other guests, the room is only suitable for couples. There is no hanging rack in the shower room so there is no way to dry and dress yourself without ‘exposing’ yourself. Fortunately we read the reviews and brought our own hooks to stick to the shower room wall. A simple permanent fix and i don’t understand why can’t the hotel do something about it. The design of the basin tap is also quite stupid. The tap is so close to the bottom of the sink that you even have to tilt the glass to fill water. The nearest convenient store is a 5 mins drive away. But it is up slope and very dark at night. Fortunately we are driving so not an issue. But will be a pain if going on public transport.
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions.
Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
We had been at Toya many times, staying at various properties, including the famous Windsor. This time round, we decied to try this modern property instead of Lake Sumida. This is indeed a nice property but probably more suited for young couples rather than for family with young kids. However we still had a great time, as they do factor in children and provided small yukata as well.
Good size for triple bedder. Nice and quiet.
Cons are No hook for hanging clothes or towel in bathroom except the bar which outside there door. We needed to hang a bag to contain our clothing inside while showering.
Tap at basins are very low, when one needs to fill up flask, have to do it with shower head inside bathroom.
Hee Lee
Stayed 2 nights in May 2023
10/10 Excellent
Kok
Traveled with family and small children, Traveled with family
The deco is great, given it was designed by a famous architect. Other than the deco, there is nothing. Location is terrible as you need the shuttle bus for going to the Toya Onsen Street and Toya Station. You also often have to wait for others who are always late. Food is a disaster. Breakfast is served with cold meat, old bread, overcooked rice and lack of variety. The exact same food repeats every morning. Dinner is so awful that it receives huge complaints on Google Maps reviews. Staff mostly are Chinese and fail to upkeep the services that the deco deserves. What a shame.
The views were phenomenal and absolutely worth the price. Their staff were so considerate, helpful and went out of their way to make our stay comfortable. A+. We couldn't find the hotel in our rental car's GPS so we just keyed in the telephone number of the convenience store close by.
The hotel only opened for 1 yr, condition very new! We booked a double room with lake view and outdoor bathtub (tht was amazing overlooking the Toya Lake!!! even tho its just hot water not actual spring water, but downstairs provide public bath tht is proper onsen)
Not a crowded hotel at all since its not so near to town, which was what made it so relaxing~ but one thing was the shuttle bus is not so frequent.. so when we had nothing to do on the onsen street in town, we had to take taxi which costs us ard 3500 yen to get to the hotel... otherwise we had to wait another 1.5 hr with nothing to do since all shops are closed...tht was very expensive! more shuttle bus or allow pick up service would make the trip so much better n convenient!