2/10 Terrible
otso
Traveled with family
Jan 5, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two rooms for two nights in this hotel for 3 Jan 2025. One for wife and me, the other room for our daughter and her friend.
Firstly our room's shower hot water heater was broken. We were given another room and the water run warm-ish but clearly the heating unit was on it's last leg too. (controls wobbly and warm water only possible with very low pressure)
Then when our daughter and friend were getting to bed they noticed the beds in their room were full of little ants. When we alerted the receptionist she insisted that the ants were somehow our fault?? Considering we just checked in that evening I didn't really know how to respond to that... She then suggested that the ants could be wiped out of the sheets and that would resolve the issue! I wonder would she herself like to go to that bed. Anyway, after some heated negotiations she reluctantly agreed to change that room too. But she was not happy to help us.
We used one small hand towel on the floor onto which we stepped out from the shower, as you do. However, when checking out they charged us 200 baht hecause the towel got dirty on the floor. And that part is true, the floor was really dirty. Clearly not properly wiped or cleaned for a long time. I thought that was actually funny - they didn't clean their rooms and charged us money because because of that.
The hotel was like a joke scketch from a TV comedy, or from a hidden camera show. Not funny at the time, though.
Worst. Hotel. Ever.
otso
Stayed 2 nights in Jan 2025