4/10 Poor
Kevin
Traveled with partner
Dec 1, 2024
The refrigerator in our $250 cabana rental did not work and drinks were hot. My chair rental was given away even though I had a 10:30 reservation. Requests of staff were consistently responded with that’s my coworkers responsibility. Very poor communication throughout and a 2nd floor rom overlooking a covered walkway was all this Bonvoys member received even with months of advance planning. Big push on fragrance and massage treatments which was uncomfortable. Will not recommend to others
Kevin
Stayed 3 nights in Nov 2024