Hotel Riu Palace Aruba - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Aruba - All Inclusive

Aerial view
5 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby
2 outdoor pools, pool umbrellas, sun loungers
Balcony view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Spa
  • Parking included

Explore the area

View in a map
J.E. Irausquin Blvd 79, Noord
  • Place, The Casino at Hilton Aruba
    ‪3 min walk‬
  • Place, Palm Beach
    ‪3 min walk‬
  • Place, Hyatt Regency Casino
    ‪9 min walk‬
  • Airport, Oranjestad (AUA-Queen Beatrix Intl.)
    ‪11 min drive‬

Room options

Suite Junior

  • 419 sq ft
  • Sleeps 4

Suite Junior with Side Sea View

  • 376 sq ft
  • Sleeps 4

Junior Suite, Partial Ocean View (U)

8.0 out of 10
Very good
(260 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(116 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

9.0 out of 10
Wonderful
(6 reviews)
  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Double Room (L)

8.6 out of 10
Excellent
(4 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (C)

8.0 out of 10
Very good
(2 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (ROH | C)

9.8 out of 10
Exceptional
(6 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (U)

7.4 out of 10
Good
(6 reviews)
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (L)

  • 656 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (E)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 420 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 420 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (C)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (ROH | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • Sleeps 8
  • 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • Sleeps 8
  • 1 King Bed

Room (Friends & Family | U)

  • Sleeps 5
  • 1 King Bed

Junior Suite, Ocean View (Elite Club +18 YRS | U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up Elite Club +18 YRS | U)

  • Sleeps 2
  • 1 King Bed

Suite, Partial Ocean View (Elite Club +18 YRS | U)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (Elite Club +18 YRS | U)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up Elite Club +18 YRS | U)

  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 8
  • 1 King Bed

Room (Friends & Family | B2C-US)

  • Sleeps 5
  • 1 King Bed

Junior Suite, Ocean View (Elite Club +18 YRS | B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up Elite Club +18 YRS | B2C-US)

  • Sleeps 2
  • 1 King Bed

Suite, Partial Ocean View (Elite Club +18 YRS | B2C-US)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (Elite Club +18 YRS | B2C-US)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up Elite Club +18 YRS | B2C-US)

  • Sleeps 2
  • 1 King Bed

Room (Friends & Family | E)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elie Club | 18+ | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim Up | Elite Club | 18+ | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Partial Ocean View (Elite Club | 18+ | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | 18+ | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (E)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Suite (Swim Up | Elite Club | 18+ | E)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Suite Junior with Sea View

  • 419 sq ft
  • Sleeps 4

Suite with Sea View

  • 656 sq ft
  • Sleeps 2

Suite Premium with Sea View

  • 656 sq ft
  • Sleeps 2

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About this property

Hotel Riu Palace Aruba - All Inclusive

4-star property in Palm Beach
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aruba - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Palace Aruba - All Inclusive offers 450 accommodations with free minibar items and safes. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Hotel Riu Palace Aruba - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hotel Riu Palace Aruba - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 6 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Complimentary self parking is available on site.

Hotel Riu Palace Aruba - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Don Nicolás - This buffet restaurant serves breakfast and dinner.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Sayuri - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Milano - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Nautilis - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Volleyball

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Nicolás
  • Krystal
  • Milano
  • Nautilis
  • Sayuri

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,959 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 3 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from July 2 2025 to May 7 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

All Inclusive Aruba Riu
All Inclusive Aruba Riu Palace
All Inclusive Riu Palace Aruba
Aruba All Inclusive Riu Palace
Aruba Riu All Inclusive
Palace Aruba
Riu Aruba
Riu Palace All Inclusive Aruba
Riu Palace Aruba
Riu Palace Aruba All Inclusive
Riu Palace Aruba All Inclusive Palm Beach
Riu Palace Aruba Palm Beach
Riu Palace Aruba All Inclusive Noord
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach
Riu Palace Aruba Noord
Riu Palace Aruba All Inclusive All-inclusive property Noord
Riu Palace Aruba All Inclusive All-inclusive property
Riu Aruba Inclusive Noord
Riu Aruba Inclusive Inclusive
Riu Palace Aruba All Inclusive
Hotel Riu Palace Aruba - All Inclusive Noord
Hotel Riu Palace Aruba - All Inclusive All-inclusive property

Hotel Riu Palace Aruba - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 988 out of 1887 reviews
Rating 8 - Good. 407 out of 1887 reviews
Rating 6 - Okay. 255 out of 1887 reviews
Rating 4 - Poor. 121 out of 1887 reviews
Rating 2 - Terrible. 116 out of 1887 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
I would have liked ocean view
Stayed 4 nights in Nov 2025

8/10 Good

Stephanie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the water from our room. Nice friendly staff. Easy walk to many restaurants, bars, entertainment and shopping area.
Stayed 6 nights in Nov 2025

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness, property conditions & facilities
I really enjoyed my stay at the RIU Palace Aruba! Nice rooms, good food and drinks. The beach and pool areas were lovely.
Stayed 4 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Every was great service clean and perfect weather
Stayed 9 nights in Nov 2025

10/10 Excellent

Todd

Stayed 3 nights in Nov 2025

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Room clean every day by sweet lady Gloria , very bed smell we can’t kill with the spray freshener.😞
Stayed 10 nights in Nov 2025

10/10 Excellent

shajimon

Stayed 5 nights in Nov 2025

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, amenities
Staff were excellent!
Stayed 5 nights in Nov 2025

8/10 Good

Mauvette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was enjoyable, I wish the water waa warmer. My view of pool/ beach was very welcoming.
Beaching it out
On a tour.
Boat Ride eith my girl
Stayed 5 nights in Nov 2025

10/10 Excellent

Shahnaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has partial beach view and it was excellent Staff - excellent customer service all around Big thank you to manager Ms. Maria at the reception. She was incredibly professional & understanding! Pool - should have toilets situated for guests around the pool Elevators were slow at peak times and at times only 1 worked out of the 2. Food at the buffet had a great selection and customer service. A la carte restaurants need some upgrading but PR manager was excellent in checking in with us & taking feedback.
Stayed 6 nights in Nov 2025

8/10 Good

patricia, CLIFTON

Traveled with partner
Liked: Cleanliness
All the hotel staff including the reception, restaurants, entertainment and maintenance employees were very nice. The pool and beach were great, although the jacuzzi was not working. The room was perfect and always kept clean. The food could have been better and the drinks can use a bigger cup. The elevator was not working and several people some with kids got stuck in it for up to 30 minutes; that was not acceptable for a Riu. Lots of construction going on in the hotel and the surroundings but it was not a huge burden. The location is very convenient. Overall we had a good time.
Hotel
Junior suite
Sunset from beach
Stayed 4 nights in Nov 2025

10/10 Excellent

LISA-ANNE

Stayed 7 nights in Oct 2025

10/10 Excellent

Constantine Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach access, good food options, rooms could use a refresh.
Stayed 7 nights in Nov 2025

8/10 Good

Rebecca

Stayed 7 nights in Oct 2025

8/10 Good

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was always clean, little warm, staff were very friendly. Beach bar service would have been nice but all around a Great trip.
Stayed 6 nights in Nov 2025

6/10 Okay

Andrea M

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We were in room 1224 and as soon as we stepped into the room it had a very bad smell. And it looked like the room was never vacuumed because there was a bottle cap and pieces of tags on the floor. When we walked into the bathroom the smell was a lot worse and we found out that it was all the black mold in the shower and right outside it. It was in the drain in the shower too and it was not draining properly. When I took a shower I was in a puddle. We called down to the desk and told them about it and they said they would send someone up. I'm not sure they did because nothing was ever done. The next day, I went down to the desk again to complain about the bad smell of black mold. It is very dangerous to be breathing that in and there was no getting away from it in the room. They ended up sending some guys up to take a look at it and all they did was spray it. The spray smelled nice while it lasted but then the bad smell came back. You can't just scrub black mold up. You need to use bleach and wear a mask while doing it and I'm not sure they understood what I was saying because they didn't speak any English. So the next day we complained again and they asked if we wanted to switch rooms and we said we would prefer not to since we were half way through our vacation as it was. Nothing ended up being done with the mold spores. Another issue was the tv. It was snowy at times and would turn back on after turning off. I loved the balcony though!
Stayed 7 nights in Oct 2025

8/10 Good

Steve

Stayed 6 nights in Nov 2025

10/10 Excellent

Andrzej

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 5 nights in Nov 2025

8/10 Good

Jessica Marie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff was great. The food could have been better. The beds were really uncomfortable.
Stayed 4 nights in Nov 2025

6/10 Okay

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
The check in staff were great as were all the other staff. We had a bunch of small things that add up and that’s why only 3 stars. Got to our room and AC wasn’t working. Other people in our group has some mold in there bathroom, another one had a bad smell in there room. Only one bathroom by the pools. Can’t make reservations for the resturant’s on site. Washing floors in the middle of the day while people are waiting for restaurant’s. Was not a fan of the ramp going from the main building to where our room was especially with luggage. Pool and beach was beautiful. Italian and steak restaurant was very good. Activities person Mandy was excellent. We are all RIU members and had stayed at the new RIU palace Jamaica this past March and was expecting more. Not sure if we will be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Marta Iris, Pearland

Stayed 5 nights in Oct 2025

10/10 Excellent

Alessandro

Stayed 5 nights in Oct 2025

10/10 Excellent

Janeska

Great
Stayed 4 nights in Aug 2025

8/10 Good

Lizette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. The area was gorgeous! We had a blast on your "One Happy Island" for sure!!
Stayed 7 nights in Oct 2025

6/10 Okay

Maria Cristina

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The Riu Palace was recommended by two family members who visited in the past. I traveled with my husband and toddler this October. Upon arrival we were confused as to why there was not a working elevator in the Lobby. We later found out that the hotel is doing renovations. Although we were not disturbed by any loud construction, the layout of the hotel is extremely inconvenient with a child. Service is slow. Buffet is great. A la carte restaurants were ok but repetitive, they need more variety. We stayed in the “old” building and it is fair to say the rooms were a 2 to 3 star at most. NO samples for soap, shampoo etc, were provided. Getting a hold of the lobby for missing towels took several attempts and the service is super delayed. Not only is decor very outdated but the rooms have a really strange card detection system and horrible AC ventilation. The room felt very damp and cold the entire trip. This hotel claims to be family friendly but the music from a private wedding events AND their shows every night was extremely loud. I had to complain many times to notice a slight improvement. This made it impossible for my child to sleep. The cribs are OLD, hard and tiny. There are just two showers on the beach for hundreds of tourists visiting this resort. They are going to have to make MAJOR improvements for us to return. Management pretends to ask you how your experience is going, but it seems very rehearsed. This was no where near a 5 star experience but Aruba is beautiful!!
Stayed 7 nights in Oct 2025