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Holiday Inn Express & Suites Norfolk by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Norfolk by IHG

Free buffet breakfast
Interior
Exterior
In-room safe, desk, iron/ironing board, free WiFi
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $179
includes taxes & fees
Jun 7 - Jun 8

Explore the area

View in a map
920 S 20th St, Norfolk, NE, 68701
  • Place, Sunset Plaza Mall
    ‪10 min walk‬
  • Place, Faith Regional Health Services - East Campus
    ‪2 min drive‬
  • Place, Skyview Park
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Room (Specialty)

  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Bath Shower Combination)

9.8 out of 10
Exceptional
(19 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed (Extra Floor Space)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom (Living Area)

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

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About this property

Holiday Inn Express & Suites Norfolk by IHG

Norfolk hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express & Suites Norfolk by IHG offers 86 air-conditioned accommodations with safes and complimentary newspapers. 40-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Holiday Inn Express & Suites Norfolk by IHG provides a hot tub and a fitness center. Wireless Internet access is complimentary. Business-related amenities consist of a business center and meeting rooms. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a library, an arcade/game room, and multilingual staff. Complimentary self parking is available on site.

Holiday Inn Express & Suites Norfolk by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (25 inches high)

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 5 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Norfolk

Holiday Inn Express Norfolk

Norfolk Holiday Inn Express

Holiday Inn Express Norfolk Hotel

Holiday Inn Express & Suites Norfolk by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 328 out of 422 reviews
Rating 8 - Good. 68 out of 422 reviews
Rating 6 - Okay. 13 out of 422 reviews
Rating 4 - Poor. 10 out of 422 reviews
Rating 2 - Terrible. 3 out of 422 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

SHARLENE

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean spacious great breakfast close parking
Stayed 1 night in Feb 2026

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities
Great customer service and room was immaculate.
Stayed 1 night in Feb 2026

10/10 Excellent

Shelly

Liked: Cleanliness, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Jan 2026

10/10 Excellent

Ernie

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was fantastic. The front desk clerk was courteous and helpful and able to arrange an early check-in. The breakfast attendant was friendly and kept the food restocked and the area clean. The room was spotless, comfortable, and quiet. The pool area was tidy and stocked with fresh towels. The fitness center was clean and had enough equipment to accommodate a traveler. We would stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
If i could give it 10 stars I would. Beautiful hotel. Very clean and comfortable beds. Front desk staff were the icing on the cake. Best ever. Very friendly and helpful. We will definitely stay here again.
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent clean facility
Stayed 4 nights in Dec 2025

8/10 Good

Pollie

Stayed 2 nights in Dec 2025

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was very good
Stayed 1 night in Dec 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, Hot tub was great!
Stayed 1 night in Dec 2025

10/10 Excellent

Debra

Stayed 1 night in Nov 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities
Very clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Joseph

Stayed 4 nights in Nov 2025

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was good except sausage not fully done and bed was uncomfortable other than that everything was good
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Stayed 1 night in Nov 2025

10/10 Excellent

kathy

Stayed 2 nights in Nov 2025

8/10 Good

Will

Liked: Cleanliness, amenities, property conditions & facilities
Good staff and cleanliness was very good.
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities
This was one of the cleanest hotels I've ever stayed in. Even the pool area, elevator, and hallways were spotless, and everything felt new and fresh. If I ever pass through the area I'll definitely think about staying there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Anne

Stayed 2 nights in Oct 2025

10/10 Excellent

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine
Stayed 2 nights in Oct 2025

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Clean and comfortable. Downside was that all of our belongings were removed from our room promptly at 11am, when we hadn’t even checked out with reception.
Stayed 1 night in Oct 2025

6/10 Okay

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay

Breakfast had limited options
Stayed 1 night in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I had knee replacement and stayed here nite before and after. The staff as so helpful and caring. It was a nice clean place and suited our every need.
Stayed 2 nights in Oct 2025

10/10 Excellent

Heith

Stayed 1 night in Oct 2025