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Candlewood Suites Norfolk Airport by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites Norfolk Airport by IHG

Lobby
Property amenity
BBQ/picnic area
Lobby
Coffee/tea maker

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Kitchen

Explore the area

Map
5600 Lowery Rd, Norfolk, VA, 23502
  • Gallery of Military Circle
    ‪3 min drive‬
  • Norfolk State University
    ‪5 min drive‬
  • Norfolk Premium Outlets
    ‪6 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪9 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Hearing, Bathtub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Hearing, Bathtub)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 2 Queen Beds

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Hearing, Bathtub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 2 Double Beds, Accessible (Hearing, Bathtub)

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite

  • 250 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-in Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Accessible (Roll-in Shower)

  • 250 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 250 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Candlewood Suites Norfolk Airport by IHG

Norfolk hotel with in-room kitchens
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Norfolk Airport by IHG offers 120 accommodations with DVD players and coffee/tea makers. Cable television is provided. Accommodations all include kitchens.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 646 square feet (60 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and barbecue grills. Complimentary self parking is available on site.

Candlewood Suites Norfolk Airport by IHG is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • 646 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchen

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 150 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Norfolk Airport
Candlewood Suites Hotel Norfolk Airport
Candlewood Suites Norfolk Airport
Candlewood Suites Norfolk Airport Hotel Norfolk
Candlewood Suites Norfolk Airport Hotel
Candlewood Suites Norfolk

Candlewood Suites Norfolk Airport by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 284 out of 681 reviews
Rating 8 - Good. 194 out of 681 reviews
Rating 6 - Okay. 99 out of 681 reviews
Rating 4 - Poor. 47 out of 681 reviews
Rating 2 - Terrible. 57 out of 681 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

susan

Stayed 3 nights in Nov 2024

6/10 Okay

anne

Traveled with partner
Liked: Staff & service
Disliked: Amenities
No towels no extra toilet paper
Stayed 1 night in Nov 2024

6/10 Okay

Kevin, Norfolk

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Nov 2024

6/10 Okay

Cynthia

Stayed 7 nights in Oct 2024

8/10 Good

RECARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

paul

The hotel is always nice and pleasant and clean!
Stayed 1 night in Oct 2024

6/10 Okay

Sam

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Rael

Traveled with family
Liked: Amenities
Good customer service and nice rooms.
Stayed 2 nights in Aug 2024

4/10 Poor

JAMES

Traveled with partner
Disliked: Amenities
When we arrived, our room reservation had been downgraded for no apparent reason. We had to settle for lesser room. We were told this problem often happens?!
Stayed 1 night in Jul 2024

10/10 Excellent

Ilya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at Norfolk for those on a tight budget.
Stayed 1 night in Mar 2024

10/10 Excellent

Lesslie

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

6/10 Okay

yamile

Stayed 2 nights in Jun 2024

8/10 Good

Zach

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Felt like the hotel was in a strange industrial area, and many low-income/ transient folks were walking around outside hotel late at night.
Stayed 1 night in Jun 2024

2/10 Terrible

lisa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I WILL NEVER STAY AT AN IHG HOTEL AGAIN
it was horrible from the time we walked in the door. We left early so i could get a service oriented place to stay where the staff wouldn’t accuse me of having white priveledge and give me a fake name. Also for gods sake put in ice machines!!!
Stayed 7 nights in Jun 2024

2/10 Terrible

Rodney

I cant chek in my confirmation numbers bot in the system
Stayed 1 night in Jun 2024

4/10 Poor

Joellen

Disliked: Cleanliness
Stayed 2 nights in Jun 2024

6/10 Okay

Bernard

Traveled with family
Disliked: Staff & service
OK for the price
For the price, it was ok. Rooms were clean, but AC was floor mount and had to control temperature. No daily cleaning service, but that was OK. As with last time, the key stopped working the next day and had to get it reset.
Stayed 2 nights in May 2024

4/10 Poor

Barnett

Disliked: Cleanliness, staff & service
The initial room that was given wasnt cleaned and was charged twice for the sake room that was already paid for online
Stayed 1 night in May 2024

6/10 Okay

Melanie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The location was perfect, the staff on overnight was rude
Stayed 3 nights in May 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness
Never again
Room was not well cleaned, mold in grout.. filth on surfaces, hairs in bedding. Net out of pocket was $250 - before medicals to treat whatever we may have contracted.
Stayed 1 night in May 2024

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024

2/10 Terrible

Vaughan

Traveled with family
Disliked: Cleanliness
They told me that the room I reserved was not available do to overbooking, but there was no car in the parking lot all weekend. They gave me a smaller room, it smelled and the batteries were dead in the remote control. Not what I signed up for
Stayed 2 nights in May 2024

2/10 Terrible

Sevada

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have a room for me
Stayed 1 night in May 2024

8/10 Good

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024