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Candlewood Suites Norfolk Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Norfolk Airport by IHG

Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board
Coffee/tea maker
BBQ/picnic area
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Gym
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Free WiFi
$119
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
5600 Lowery Rd, Norfolk, VA, 23502
  • Sentara Leigh Hospital
    ‪3 min drive‬
  • Norfolk Premium Outlets
    ‪3 min drive‬
  • Norfolk State University
    ‪5 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪6 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Hearing, Bathtub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Hearing, Bathtub)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(21 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 2 Queen Beds

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Hearing, Bathtub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 2 Double Beds, Accessible (Hearing, Bathtub)

9.0 out of 10
Wonderful
(2 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite

7.0 out of 10
Good
(2 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-in Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Accessible (Roll-in Shower)

  • 250 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 250 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Candlewood Suites Norfolk Airport by IHG

Norfolk hotel with in-room kitchens
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Norfolk Airport by IHG offers 120 accommodations with DVD players and coffee/tea makers. Cable television is provided. Accommodations all include kitchens.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 646 square feet (60 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and barbecue grills. Complimentary self parking is available on site.

Candlewood Suites Norfolk Airport by IHG is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • 646 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchen

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 150 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Norfolk Airport
Candlewood Suites Hotel Norfolk Airport
Candlewood Suites Norfolk Airport
Candlewood Suites Norfolk Airport Hotel Norfolk
Candlewood Suites Norfolk Airport Hotel
Candlewood Suites Norfolk

Candlewood Suites Norfolk Airport by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 306 out of 733 reviews
Rating 8 - Good. 207 out of 733 reviews
Rating 6 - Okay. 102 out of 733 reviews
Rating 4 - Poor. 55 out of 733 reviews
Rating 2 - Terrible. 63 out of 733 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Delshawn Tralvis

Stayed 14 nights in May 2025

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Other person came up to the front desk with mold or bug poop in the room and they never offered to move her only vacuum it up for her. The AC was messed up in my room and only hit the side of the first bed next to it.
Stayed 1 night in May 2025

4/10 Poor

Marilyn

Traveled with partner
Disliked: Cleanliness, amenities
I loved being able to have the dog there. The kitchen was nice. The room needs more attention the bathroom door doesn’t close. Cleaning could have been better especially wiping everything down. I wiped up coffee spelt on the door and wall. Water pressure in the kitchen sink was awful. Bed seemed old rolled to middle.
Stayed 4 nights in May 2025

10/10 Excellent

Brad

Liked: Cleanliness, property conditions & facilities
Very clean good staff
Stayed 1 night in May 2025

4/10 Poor

Jessica

Traveled with partner
Disliked: Cleanliness, staff & service
Candlewood Suites was beautiful on the outside of the property but we had nonstop issues on our 3 night stay. Upon check-in, they told us their system was “down”. But we were able to get into the room. Studio suites are quite small. They did not offer housekeeping services since it was a 3 night stay. The first night our room key card stopped working, the room phone wouldn’t work, the WiFi wouldn’t work, and the TV completely stopped working. Shut off every couple minutes. The desk staff then needed us to come down to the desk at 8:30pm to sign more paperwork since the system was down and they needed more information on paper. The staff ended up moving us rooms late at night since nothing in our room was working. Each day the room key card stopped working and we had to get a new one. The system remained mostly down for the weekend and we watched many people stopping at the desk with issues or not being able to check-in altogether. Female desk staff wore pajamas all weekend. The good things would be a comfortable bed and nice amount of counter space. Would not stay again.
Stayed 3 nights in May 2025

8/10 Good

Richia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in May 2025

2/10 Terrible

Michael

Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffery

The staff is very nice and welcoming
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing

Everything was fine and shopping centers annd food close by.
Stayed 2 nights in Apr 2025

10/10 Excellent

Bria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of parking and convenient
Stayed 1 night in Apr 2025

10/10 Excellent

Shelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience however, the carpet needs updating or cleaning and some walls in our room had areas that need painting. The staff were very helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Jaslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Stayed 1 night in Apr 2025

4/10 Poor

John, Minneapolis

Traveled with partner
Disliked: Staff & service
After a long day of travel we arrived at the hotel late where there was a very noisy party in the parking lot. Called to the front desk but they were not able to help. It wasn’t until close to 2:00 AM when I called IHG customer service that management of the hotel got involved and were able to break up the party. Not a great experience!
Stayed 1 night in Apr 2025

4/10 Poor

VIRGILIO

Disliked: Cleanliness
Okay for the price. It wasn’t that I expected it to be. Doors were dirty and unpainted, just primed. Bed and pillows were not comfortable. I wouldn’t stay here next time.
Stayed 2 nights in Mar 2025

10/10 Excellent

RECARDO

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Hanan al

Stayed 1 night in Nov 2024

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personal very helpful and pleasant.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back. Loved my time there.
Stayed 3 nights in Dec 2024

10/10 Excellent

susan

Stayed 3 nights in Nov 2024

6/10 Okay

anne

Traveled with partner
Liked: Staff & service
Disliked: Amenities
No towels no extra toilet paper
Stayed 1 night in Nov 2024