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Courtyard by Marriott Norfolk Downtown

3.0 star property

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Photo gallery for Courtyard by Marriott Norfolk Downtown

Exterior
Daily cooked-to-order breakfast for a fee
Lobby lounge
View from property
Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Gym
  • Parking available
  • Breakfast available
$107
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
520 Plume street, Norfolk, VA, 23510
  • Waterside District
    ‪5 min walk‬
  • Chrysler Hall
    ‪9 min walk‬
  • Norfolk Scope
    ‪11 min walk‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • 208 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 208 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Hearing Accessible)

8.0 out of 10
Very good
(5 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

8.2 out of 10
Very good
(48 reviews)
  • 208 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(46 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, Multiple Beds

8.0 out of 10
Very good
(16 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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Property amenity

Norfolk Waterside Marriott

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,007 reviews
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About this property

Courtyard by Marriott Norfolk Downtown

3-star hotel in Downtown Norfolk
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Change of towels is available on request.
Courtyard by Marriott Norfolk Downtown offers 140 accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norfolk hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Courtyard by Marriott Norfolk Downtown provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and 4 meeting rooms. Event facilities measuring 2992 square feet (278 square meters) include conference space. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and a garden. Onsite parking is available (surcharge).

Courtyard by Marriott Norfolk Downtown is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Bistro - This bistro specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25 per day)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 2 to 20 for adults and USD 2 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Bistro

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 2,992 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 2 to 20 for adults, and USD 2 to 20 for children
  • Self parking fee: USD 25 per day
  • Valet parking fee: USD 25 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Courtyard Marriott Hotel Norfolk Downtown
Courtyard Marriott Norfolk Downtown
Courtyard Norfolk Downtown
Marriott Norfolk Downtown
Courtyard Norfolk Downtown Hotel Norfolk
Courtyard By Marriott Norfolk
Courtyard Marriott Norfolk Downtown Hotel
Courtyard by Marriott Norfolk Downtown Hotel
Courtyard by Marriott Norfolk Downtown Norfolk
Courtyard by Marriott Norfolk Downtown Hotel Norfolk

Courtyard by Marriott Norfolk Downtown Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 458 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 120 out of 1000 reviews
Rating 4 - Poor. 93 out of 1000 reviews
Rating 2 - Terrible. 59 out of 1000 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Damir

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting family

We stayed for 3 days, visiting family. The room was clean and quiet. Staff were very nice.
Stayed 3 nights in May 2025

4/10 Poor

Emily

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth the price- better options close by

I am giving 2 stars to ensure my review is not immediately discarded as a disgruntled customer. Our room had at least 12 plugs that did not work. There were 2 working plugs and one working USB, none of which were in the bathroom, that we rotated through 11 devices. The toilet was chipped and old, the shower drain was clogged, the sheets were old to the point of losing elasticity, the tv was old and took an extended period of time to log on and click through Netflix. The closed captions didn't work. The view was the worst view I've ever had of a power plant. I felt like I stepped from a room in 2025 (Durham) to a room that hadn't been updated or upkept since 2010 (Norfolk). Background/ Comparison April 21-25, 2025, I stayed at Courtyard by Marriott Dunham. I had an amazing stay, and I really enjoyed the in-house cafe, the rotating TV, the room setup with a cool couch, and the fun hidden refrigerator. There were more plugs than I could use, and I carry ALL my electronics. I had such a great experience I changed my hotel for my graduate school graduation in Norfolk from the Sheraton Norfolk Waterside Hotel to Courtyard by Marriott Norfolk downtown May 8-11, 2025.
Stayed 3 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Martha

Liked: Amenities, property conditions & facilities
The property was absolutely fine. The people at the front desk are very helpful. location location, location every thing that you would want to do within walking distance . the area is safe and clean
Stayed 1 night in May 2025

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Poorly maintained!

The furniture was in poor condition. Furniture was extremely worn. The bedside table drawer had small nails sticking out from something that had broken off. It jabbed my thumb when I opened it. There was only one very worn desk chair for a table/desk in the room which allowed 3 adults. The pull out sofa bed again very worn. Bathroom tub needs to be resurfaced as it had permanent black stains. The towels were so thin they were almost threadbare and the same with the bed linens. Carpet needs to be replaced (vacuumed well but shampooing) would not get the appearance of permanent soiling out. The best part is the valet customer service. Valet parking expensive at $25 per day.
Stayed 1 night in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is excellent. Close to everything downtown and very comfortable. Staff was super friendly!
Stayed 1 night in May 2025

6/10 Okay

VERNON

Liked: Staff & service
Dining options very limited and felt almost forced to pay for valet parking due to alternate parking choice.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Staff was friendly
Stayed 1 night in May 2025

10/10 Excellent

Mark

Traveled with group
Liked: Amenities
Friendly and professional valet and front desk staff. The lobby is lovely and the rooms spotless. The room is a little smaller than usual for Courtyard but has everything that’s needed.
Stayed 1 night in May 2025

10/10 Excellent

Gladys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tis property was very close to the conference hotel and was very affordable. We only stayed one night and then moved to the conference hotel but if I could not have gotten a room there, this would have been very helpful. Many at the conference stayed here as it was booked. I did not know the area well and this was a last minute booking to get in town early. It is an older hotel but very clean and comfortable with WiFi.
Stayed 1 night in Apr 2025

4/10 Poor

Chandra

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities
This hotel needs help. The carpet on the sleeping room floor where I stayed is filthy. The bathroom is outdated (caulking needed asap). The staff is overworked and undertrained. Choosing this hotel was a mistake!
Stayed 3 nights in May 2025

4/10 Poor

Esther

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Rooms were not clean. Had to ask for clan towels and to have the bed made up and.
Stayed 3 nights in Apr 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful room and accommodations. We could easily walk to all the places we wanted to visit.
Stayed 1 night in Apr 2025

6/10 Okay

Lillian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location of Hotel; walkable to downtown and venues. Commons area good. Valet parking good and that staff very friendly and helpful. Reserved king room with sitting area but said oversold so got 2 Queens no comfortable sitting area. Hotel old and well used. Needs updates. Check in staff pleasant but gave no info about what to expect or area. Amenities were none; except water. Housekeeping every other day then only changed towels and made bed. A lot of noise inside. 3 ice machines in hotel but only 1 was working. Would not recommend staying here.
Stayed 3 nights in Apr 2025

4/10 Poor

Kenneth, Mocksville

Traveled with family
Liked: Amenities
Stayed for a weekend. Property is run down. Chairs and booths in restaurant in disarray. Pool was extremely cold with low lighting. Has the potential to be a great property with an amazing downtown location. Bartender was more interested in talking to his friends then drive me drinks I payed for. Food in the resturant was not impressive
Stayed 2 nights in Apr 2025

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar didn’t open until 5 and no really close restaurants. Walkable in 10 minutes though but would have been nice to have something on site. Friendly staff- no other complaints.
Stayed 2 nights in Apr 2025

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service
Room was next to all the mechanicals. A bit too loud.
Stayed 2 nights in Mar 2025

6/10 Okay

Gerrisha

Stayed 1 night in Dec 2024

8/10 Good

Tabitha

Stayed 1 night in Apr 2025

8/10 Good

Lynne, Plymouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine.....and the staff was helpful and friendly. I only wish there was an option for self-parking and not just valet parking.
Stayed 2 nights in Apr 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

John, Charleston

Stayed 1 night in Feb 2025