2/10 Terrible
Dalina
Business traveler
Jun 7, 2025
Disliked: Room comfort
Took my money after payment was made
I never received room service or clean linen. No one even knocked on the door to ask.I’m dusty, smell of cigarette smoke and animals but she said she had no other rooms available and all she did was get back on the phone and continue her conversation. There was no microwave, although I paid the extra for the microwave. Was told that you’re not allowed to have any friends or guest to come by at any time you must visit them off the premises. but the person who rented the room. When you try to talk to them about any issues or problems, they talk amongst their selves and act like you’re not standing there. It makes me feel like they’re talking about me when they are being disrespectful and knowing that there’s a language difference. They took my money on the visit for the overnight. Stay that I paid for they . Said that they could not find the reservation that I booked online. The front desk had showed displeasure in my continued use of using discounts or coupons. So unable to see my reservation as they stated they kept my money trying to be understanding and know that sometimes things get mixed up I would just pay for the night again and deal with the transaction with the third-party That I booked with they raise the price of double. I took my belongings Forcing me outside all. I explain that I have chemo every morning that sometimes it takes me a little longer to walk from the back to the office in the morning to pay after my doctors visit. I’ve never been treated like this
Dalina
Stayed 1 night in Jun 2025
