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Residence Inn Norfolk Downtown

3.0 star property

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Photo gallery for Residence Inn Norfolk Downtown

Exterior
Indoor pool
Lobby
Suite, 1 Double Bed | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
227 West Brambleton Avenue, Norfolk, VA, 23510
  • Norfolk Scope
    ‪6 min walk‬
  • Chrysler Hall
    ‪8 min walk‬
  • Waterside District
    ‪15 min walk‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪11 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 Double Bed

  • 678 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed

TV

Suite, 1 King Bed with Sofa bed

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

TV

Suite, 1 Bedroom, Non Smoking

  • 495 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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The price is $149 total
includes taxes & fees
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About this property

Residence Inn Norfolk Downtown

3-star Norfolk hotel close to Waterside District
An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Housekeeping is available on request.
Residence Inn Norfolk Downtown offers 160 accommodations with safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Premium cable television is provided. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Residence Inn Norfolk Downtown features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center and a meeting room. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available onsite for a surcharge.

Residence Inn Norfolk Downtown is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 18 per day)
  • Self parking on site (USD 18 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 125
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 18 per night
  • Nearby parking fee: USD 18 per day
  • Pet fee: USD 100 per accommodation, per stay plus USD 125 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Hotel Norfolk Downtown
Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown Hotel Norfolk
Residence Inn Norfolk Downtown Hotel
Resince Inn Norfolk Hotel
Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel
Residence Inn Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel Norfolk

Residence Inn Norfolk Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 465 out of 892 reviews
Rating 8 - Good. 258 out of 892 reviews
Rating 6 - Okay. 77 out of 892 reviews
Rating 4 - Poor. 49 out of 892 reviews
Rating 2 - Terrible. 43 out of 892 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lady

Liked: Amenities
The property is close and convenient to the Sentara Norfolk Heart hospital. Easy access parking and desk clerk gave me a pass so I didn't have too pay.
Stayed 2 nights in Feb 2025

8/10 Good

Sherri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing is I could not adjust the temperature in the room. There was a thermostat but it never impacted the temp in the room. Otherwise every thing was great
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Paul

Stayed 1 night in Feb 2025

10/10 Excellent

Jarmy

Stayed 1 night in Feb 2025

4/10 Poor

Matthew

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I was in Norfolk for a convention - one of the reasons I booked the Residece Inn is because of the breakfast buffet and I timed my morning so that I could have a substantial meal before my all-day event. When I arrived at the buffet at 7:30 am there was no hot food other than bread for the toaster, and no plates. I thought at the very least I could have yogurt and a coffee but there wasn't any coffee made. When I went back to my room to use the coffee maker there, I discovered that there was no carafe. I didn't have time to call down and ask for one since I had to leave so I found a coffee shop on my way to my event. It made for a stressful morning. In addition to this I had to return to the front desk twice after finding that my room key had stopped working. The first time they simply reactivated the key and the second time I was told that the problem must be that I was keeping my room key in the same pocket as my phone. This is the first time that's ever been the case at any hotel I've stayed at, Residence Inn or otherwise, so I have to believe that the fault lies with the equipment. The person at the front desk acted as though this was a common problem, so if that's true then guests should be informed of that at check-in. Also, I was handed a small bag of Hershey's Kisses when I checked in, and there were no bottles of water in my room. I'd much prefer to have a free water than some candy when I get to a hotel.
Stayed 2 nights in Feb 2025

4/10 Poor

Zilvia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t happy staying at the hotel because the room had a slow drain in the sink, the bed sheets were dirty, I found seaweed food under the comforter, and the breakfast was served late, around 8.40 a.m., and they cleaned up at 9.30 a.m.
Stayed 2 nights in Feb 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and new building
Stayed 2 nights in Feb 2025

4/10 Poor

Josefina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only One elevator working, the room is out dated, no plug for charging phones unless you have a cube, and of course I didn’t. The sink was leaking, no house keeping and our key pass for exciting the parking lot always gave us trouble and lady on the phone was rude . Nothing around that is open .
Stayed 3 nights in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and the staff was extra friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

Edward

Traveled with family
Liked: Property conditions & facilities
Very convenient location and nice suite
Stayed 4 nights in Feb 2025

10/10 Excellent

jovan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, front desk staff were friendly and accommodating. Parking was also a breeze being as though vouchers were provided.
Stayed 1 night in Feb 2025

2/10 Terrible

Lekeesha

Stayed 1 night in Feb 2025

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service
Free breakfast was great, and the attendant was kind and friendly. Front desk staff were also caring and friendly. Room was large and clean. The bed was perfect and comfortable.
Stayed 1 night in Feb 2025

6/10 Okay

Kurt

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated. Hotel has a separate parking deck. A little uneasy after dark. Nice inside. Nice room. Convenient location. Great beds.
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, service and room were great. Breakfast was just OK.
Stayed 2 nights in Jan 2025

10/10 Excellent

Duncan Moose, earlysville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and comfortable quarters.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael, Agawam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. It is so close to everything I love about Norfolk. I can walk to everything sooooo easily. Having a full kitchen is very helpful, too!
Stayed 3 nights in Jan 2025

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel, 5 stars
Stayed 3 nights in Jan 2025

6/10 Okay

Waleska, FREDERICKSBURG

Traveled with partner
Liked: Staff & service, amenities
“The bed had dust mites; the hotel needs renovation.”
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good with one exception. There was only one person at the front desk, and should have had two. People were backing up. I was not in a hurry, but some may have been. Overall, a great stay.
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Rooms are not updated and not clean.

Room was very dirty. Hair on and in the bed. Walls patched and not painted. Very sub par. Lobby was nice. If I hadn’t had my family with me, I would’ve slept there.
Stayed 1 night in Dec 2024

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025