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Residence Inn Norfolk Downtown

3.0 star property

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Photo gallery for Residence Inn Norfolk Downtown

Exterior
Suite, 1 Double Bed | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Property amenity
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
227 West Brambleton Avenue, Norfolk, VA, 23510
  • Norfolk Scope
    ‪7 min walk‬
  • Chrysler Hall
    ‪10 min walk‬
  • Waterside District
    ‪18 min walk‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪17 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 Double Bed

  • 678 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed

TV

Suite, 1 King Bed with Sofa bed

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

TV

Suite, 1 Bedroom, Non Smoking

  • 495 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

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  • Pool
  • Hot Tub
  • Free WiFi
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4.1 out of 5, Very Good, (1006)
The price is $157
per night
$183 total
includes taxes & fees
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About this property

Residence Inn Norfolk Downtown

3-star Norfolk hotel close to Waterside District
An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Housekeeping is available on request.
Residence Inn Norfolk Downtown offers 160 accommodations with safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Premium cable television is provided. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Residence Inn Norfolk Downtown features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center and a meeting room. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available onsite for a surcharge.

Residence Inn Norfolk Downtown is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 18 per day)
  • Self parking on site (USD 18 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 125
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 18 per night
  • Nearby parking fee: USD 18 per day
  • Pet fee: USD 100 per accommodation, per stay plus USD 125 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Hotel Norfolk Downtown
Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown Hotel Norfolk
Residence Inn Norfolk Downtown Hotel
Resince Inn Norfolk Hotel
Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel
Residence Inn Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel Norfolk

Residence Inn Norfolk Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 450 out of 861 reviews
Rating 8 - Good. 251 out of 861 reviews
Rating 6 - Okay. 73 out of 861 reviews
Rating 4 - Poor. 46 out of 861 reviews
Rating 2 - Terrible. 41 out of 861 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Brandon

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff. great location. having 1 functioning elevator can be challenging at times.
Stayed 4 nights in Dec 2024

4/10 Poor

Kat

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Lindsay

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
After a long day of travel, I arrived at almost midnight only to be told that the only rooms left did not have heat. I was told that they could offer me extra blankets or good luck finding a new hotel. The staff member was very pleasant however this is completely unacceptable. I booked this room at 3 weeks ago. The extra blankets consisted of a thin covering that went over the duvet. I am not from this area, it’s midnight and I was a woman by myself with limited options other than to just stay. I was very disappointed. The breakfast was also half gone when I went down at 8:30 when breakfast is supposed to be served from 7-10 with no one actively refilling anything.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lorenzo

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family get away
It was great,pool was great and so was the gym
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing
We were very unsatisfied with our overall stay here. We stood for three nights and they never cleaned the room. Upon arriving back from our day on the third night, we saw that the room was still not cleaned. We then went down to the lobby to figure out what was happening. They told us that you have to call to schedule a cleaning the day before and that we were supposed to be told this upon check in. They never told us this information so we never got the chance to come back to a clean room. Secondly, the hallways were absolutely freezing. It felt like it was 60 degrees in the hall (we visited during thanksgiving). It was so cold that even in our rooms where we can adjust the thermostat, it felt like it was never able to get warm. Finally, getting from the 6th floor down to the lobby to enter or exit was always a challenge. There was only one working elevator so it took forever to come up or down. Sometimes, when an elevator would finally arrive, it was full so you’d have to wait even longer. We would have taken the stairs but for some reason, there was no marked stairs to enter into the lobby. The next time we are in Norfolk, we plan to stay elsewhere.
Stayed 3 nights in Nov 2024

8/10 Good

Carl

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Although the staff was very friendly and professional, their keycard system kept having issues. We got locked out of our hotel room on multiple occasions and had to get new keys made. The staff was aware of this issue and was willing to fix keys as needed. We’ve not run into a single bad employee there, a very well managed property.
Stayed 3 nights in Dec 2024

8/10 Good

Stephany, YORKTOWN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
We were only there for one night. The place was lovely, but there were some maintenance issues with the shower and the bathroom sink. Staff was responsive to our requests. Breakfast was excellent. It took us 3 passes and a call to the hotel to figure out how to get to the entrance.
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2024

4/10 Poor

Laura

Disliked: Property conditions & facilities
Staff was nice but mismanaged. Elevator was down, food was inedible, hallways were icy.
Stayed 3 nights in Nov 2024

4/10 Poor

Kathleen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is rundown, front desk was minimal service. They serve breakfast supposed to be until 930 but they stopped bringing anything out at 9 am There is no housekeeping at all when we finally had to call for clean towels. They told us we’d have to call a day ahead for anybody to come to the room, which is absurd, considering the prices are not or motel prices. The coffee machine did not work in the room. There was one pan which was burnt. Would not return to this place.
Stayed 3 nights in Nov 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish closer restaurants
Stayed 6 nights in Nov 2024

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff the best
Desk help from Shaun was so helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

gabrielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very clean, good breakfast options.
Stayed 1 night in Nov 2024

10/10 Excellent

Mackenzie

Stayed 1 night in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Theodore, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Andre

Stayed 1 night in Oct 2024

6/10 Okay

Norvell

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

duvall, Washington

Disliked: Staff & service, property conditions & facilities
Checked in was ignored for about 10 mins. Got to the room and key one key card didn't work. Heat gave out on a cold weekend, was given an extra blanket. Complianed twice to front desk and they wrote it down but did nothing about it. By far the worse Residence Inn ive stayed at. Definitely would not recommend.
Stayed 2 nights in Nov 2024

2/10 Terrible

Jamal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room didn't have heat
Stayed 1 night in Nov 2024

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and proper.
Stayed 1 night in Nov 2024

10/10 Excellent

Shauna

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024