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Staff were friendly, room was perfect and has ac which was needed during the hot humid summer. The hotel is located near restaurants and cafes.

Best hotel I've ever stayed in! Fabulous!

The only reason I gave this hotel 4 instead of 5 stars is the room layout. Otherwise, the hotel is exceptional. The property is beautiful, the staff is outstanding, and our stay was wonderful. We stayed in a Premier Room with stunning Matterhorn views. It was immaculate and featured dual sinks, a separate toilet, a soaking tub, steam shower, and sauna. The layout, however, could be improved. The vanity has very little counter space because the raised sinks occupy most of it. The soaking tub, located at the foot of the bed, prevents the balcony door from opening fully and blocks access to the steam shower and sauna when open. The desk is too close to the bed, so if someone is seated there, it's difficult to reach the closet or room entrance. We also noticed that sound insulation seemed limited, as hallway and neighboring room noise was easily heard. Despite these issues, this is a beautiful hotel with exceptional service. Better room functionality and soundproofing would make it an easy 5-star stay.

The staff at Villa Maia are exceptional. Always kind and smiling, helpful and attentive. They made a wonderful stay truly exceptional. The room was delightful. We were on the second floor with has a partial view of the city due to the large trees outside the window. A third floor stay would have unobstructed views. The pool and spa are excellent.