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Dunston Hall Hotel, Spa and Golf Resort

4.0 star property

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Four Poster Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
2 bars/lounges, sports bar
2 bars/lounges, sports bar
Indoor pool, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Room service

Explore the area

Map
Ipswich Road, Stoke Holy Cross, Norwich, England, NR148PQ
  • Dunston Hall
    ‪8 min walk‬
  • University of East Anglia
    ‪7 min drive‬
  • Carrow Road
    ‪7 min drive‬
  • Norwich (NWI-Norwich Intl.)
    ‪21 min drive‬

Room options

View all photos for Classic Twin Room

Classic Twin Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic King Room

Classic King Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic King Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, Accessible

Classic Double Room, Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic Double Room, Accessible

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Room

Deluxe King Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe King Room

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior King Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Room

Deluxe Family Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Family Room

  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Four Poster Room

Four Poster Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Four Poster Room

  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Family Room

Superior Family Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Family Room

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Family Room

Classic Family Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic Family Room

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Dunston Hall Hotel, Spa and Golf Resort

4-star Norwich hotel with golf course
This hotel features a full-service spa, a golf course, and an indoor pool. WiFi in public areas is free. Additionally, a restaurant, 2 bars/lounges, and a health club are onsite.
Dunston Hall Hotel, Spa and Golf Resort offers 166 accommodations with laptop-compatible safes and complimentary bottled water. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa has 6 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Dunston Hall Hotel, Spa and Golf Resort features a golf course and an indoor pool. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

Event facilities measuring 49213 square feet (4572 square meters) include conference space. This Victorian hotel also offers a health club, a hot tub, and spa services. Onsite parking is available (surcharge).

Dunston Hall Hotel, Spa and Golf Resort has designated areas for smoking.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
The Brasserie Restaurant - Overlooking the golf course and garden, this brasserie serves breakfast and dinner. A children's menu is available. Reservations are required.
Bunkers Bar - Overlooking the golf course and garden, this sports bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Garden Terrace Bar - Overlooking the golf course and garden, this bar serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 0.01 per stay; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 15 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bunkers Bar
  • Garden Terrace Bar
  • The Brasserie Restaurant

Things to do

  • 18-hole golf course
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Piano
  • Yoga classes

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 49,213 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 4 floors
  • Banquet hall
  • Built in 1859
  • Designated smoking areas (fines apply)
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 15.00 per person
  • Self parking fee: GBP 0.01 per stay (in/out privileges)
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Vere Dunston Hall
Vere Dunston Hall Hotel
Vere Dunston Hall Hotel Norwich
Vere Dunston Hall Norwich
Dunston Hall Hotel Norwich
Dunston Hall Hotel
Dunston Hall Norwich
Dunston Hall
Dunston Hall De Vere Hotel Norwich
De Vere Dunston Hall Norwich
De Vere Dunston Hall Hotel
De Vere Dunston Hall
Dunston Hall
Dunston Hall Hotel, Norwich
Dunston Hall Hotel Spa Golf Resort
Dunston Hall Hotel, Spa and Golf Resort Hotel
Dunston Hall Hotel, Spa and Golf Resort Norwich
Dunston Hall Hotel, Spa and Golf Resort Hotel Norwich

Dunston Hall Hotel, Spa and Golf Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 442 out of 1004 reviews
Rating 8 - Good. 291 out of 1004 reviews
Rating 6 - Okay. 160 out of 1004 reviews
Rating 4 - Poor. 79 out of 1004 reviews
Rating 2 - Terrible. 32 out of 1004 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 268
Our room was clean and tidy on arrival, few paint chips noticed around the room, especially in bathroom and on bathroom door, these are easily fixed and should be done prior to any guests arrival. More pillows should be available if needed, as my partner felt two were not sufficient to accommodate her sleep. TV in room had infrequent digital reception and the remote control does not allow full access to all of the TV, the TV itself is also very dated and does not have internet access capability, which should be considered, to help enhance guests’ stay in the future. Staff were very helpful and accommodating during stay and reception, health club area and especially in the bar area, who went above and beyond to make our stay enjoyable, so they should be praised for this. High praise also to the restaurant breakfast selection. Yet to have found a hotel that matches, or even surpasses this, in terms of quantity or quality, so this is also to be applauded.
Stayed 1 night in Dec 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Perfect for a nights stay after day out in Norwich
Lovely hotel just needs some tlc but the beds where hard and pillows not the best , food was great and bar lovely setting
Stayed 1 night in Dec 2024

8/10 Good

Miranda

Liked: Cleanliness, staff & service, room comfort
Enjoyable stay
We enjoyed our stay but there wasn’t enough towels in the bathroom.
Stayed 1 night in Dec 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family awoken by drunken residents.
The hotel is stunning, the Poole was great, beds comfy…. Downside family room are situated along a corridor used by Christmas party goers, with a Christmas party being held in the Bunkers Bar nearby. We got back to the hotel around 11.20 after a fabulous evening at Thursford Christmas Spectacular we were all asleep & my children husband and I were awoken at a quarter past midnight by drunken party goers in a room near by, you could hear every word, it went on for around 30 minutes with a woman cackling like a witch. I phoned reception to complain, a very young man said he would send security to check. I complained to reception in the morning and the receptionist said that if we don’t want to be woken we should stay Monday-Thursday…. Not quite what I was expecting from a beautiful 4 star hotel.
Stayed 2 nights in Dec 2024

6/10 Okay

Roscina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Although stay was pleasant. The breakfast was average at best. And 3 cleaning staff talking loudly outside my room about bf insta and other inane comments. When the DO NOT DISTURB was clearly displayed. Come on go chat somewhere else. Very annoying. Bar drinks are well overpriced
Stayed 1 night in Dec 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay, great people and awesome setting
Just a short stay, absolutely love the Old English Heritage in the statement of a building, this was well accompanied by the friendly staff and made the stay good. I will give a great thanks to Nova who served us in the Garden terrace bar. We had a good laugh.
Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Adam

Disliked: Staff & service
Great location and relatively average rooms
The standard of cleaning was average in my opinion, particular attention needs to be made in areas that get a lot of damp e.g. shower seals, toilet seats, etc. Bed was quite firm, personally I prefer them a little softer. I'm not sure exactly why but we both woke up each morning with incredibly dry throats, I'd usually assume it was air-con but the room had radiators. The bathroom was more modern than the rest of the room, water pressure was good, noticeable rust/oxidations on fittings e.g. toilet seat though. The main room is a little dated looking, carpet has that old pattern that hides stains and the furniture while fitting with the building has clearly seen a lot of use. I also asked the hotel via the hotels.com app if they happened to have any conditioner as my wife forgot hers, and also about the pool and if we could use it, I did not however receive a response for the entire stay, I don't consider this good customer service at all. Nice chap when we arrived Tuesday afternoon, very helpful and gave good directions to our room. Overall I would not give this hotel 4*, maybe 3*+ at a push, but I just didn't think the quality of room reflected 4* value.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mihaela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay , and affordable . Staff were very helpful and friendly, the place has so much to offer.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Stayed 2 nights in Nov 2024

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is impressive from the outside, cosy and comfortable on the inside. The staff are warm and friendly and welcoming. the facilities are good, lovely swimming pool nice bar and restaurant. The reason I have not given 5 star is 1. Temperature a little cool in the bar. 2. Toiletries in the rooms lacking considering the quality of hotel. 3. The bed was not re made although towels and water and tea coffee etc were replaced. So maybe they got distracted and forgot the bed. Not that I can't make my own bed but it is just something you expect when staying in a hotel. Otherwise lovely hotel with friendly staff. Bar staff are equally as friendly and nothing too much trouble.
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you stay at Dunston hall they will leave you complimentary dirty underpants, socks and dried contact lenses on the bedside table! you will also receive hair in your breakfast! Compensation - £50 Voucher to come back!! They have refused to refund me fully and after a long drawn out emailing battle they have agreed to refund £50 to my bank - I’m still waiting for this to be refunded.
Stayed 1 night in Oct 2024

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Simon

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room very draughty due to breeze coming through patio doors, had to keep air con (noisy) on all night to keep warm. Unfortunately food not great this time - last visit food was much better and worth coming back for. All staff very professional being friendly and happy to look after everyone and listen to any complaint
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so helpful and pleasant. Nothing was too much trouble and they really tried to make things as easy as possible. Being at the older end we didn't enjoy the Halloween disco in the bar but it was possible to find a quieter space and they went out of their way to accommodate us. Drinks were quite expensive but the food was reasonably priced. The breakfast choice and quality was outstanding.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Stayed 1 night in Oct 2024

10/10 Excellent

B

Stayed 2 nights in Oct 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and swimming pool. Good range of dining options. Beautiful grounds. Our family of 4 were very comfortable.
Stayed 2 nights in Oct 2024

6/10 Okay

Louise

Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Would not recommend
The hotel is old and tired. Check in very slow - staff clearly overwhelmed and unhappy. Breakfast was a shambles with nowhere enough food for the number of people present. A shame really because we paid good money for the hotel!
Stayed 1 night in Oct 2024

6/10 Okay

Eleanor

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
Overall good stay :) we checked in at 3:40pm after a long day at the dinosaur park and unfortunately our room was ready which was really disappointing when you’re travelling with 2 children under 3 years. They did however, give us some drinks vouchers to use in the bar whilst we waited, but sitting around waiting is never easy with little ones! Once we were in the room everything was good and the room was spacious for a family of 4. Breakfast was from 7am which was great for us, and there was a great selection. Only thing we all struggled with was how hot upstairs was! We were on the third floor and the heat was just unbearable as soon as you got on to the top floor. Apart from the late check in and the heating, we enjoyed our stay.
Stayed 1 night in Oct 2024