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Holiday Inn Express Norwich by IHG

3.0 star property

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Photo gallery for Holiday Inn Express Norwich by IHG

Lobby sitting area
Standard Room, 1 Queen Bed with Sofa bed (with Free Hot Breakfast) | Room amenity
Desk, blackout drapes, soundproofing, iron/ironing board
Exterior
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
$77
includes taxes & fees
Feb 8 - Feb 9

Explore the area

View in a map
Drayton High Rd, Norwich, England, NR6 5DU
  • Place, Hellesdon Hospital
    ‪14 min walk‬
  • Place, Wensum Park
    ‪3 min drive‬
  • Place, Catton Park
    ‪3 min drive‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible (with Free Hot Breakfast)

Shower, hair dryer, towels

Standard Room, 1 Queen Bed, Accessible (with Free Hot Breakfast)

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room (with Free Hot Breakfast)

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room (with Free Hot Breakfast)

8.0 out of 10
Very good
(2 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed (with Free Hot Breakfast)

Standard Room, 1 Queen Bed with Sofa bed (with Free Hot Breakfast) | Room amenity

Standard Room, 1 Queen Bed with Sofa bed (with Free Hot Breakfast)

8.6 out of 10
Excellent
(22 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds (with Free Hot Breakfast)

Standard Room, 2 Twin Beds (with Free Hot Breakfast) | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Twin Beds (with Free Hot Breakfast)

9.4 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (with Free Hot Breakfast)

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed (with Free Hot Breakfast)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (with Free Hot Breakfast)

Shower, hair dryer, towels

Standard Room, 1 Queen Bed, Accessible (with Free Hot Breakfast)

  • Sleeps 4
  • 1 Queen Bed

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Exterior
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  • Free WiFi
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  • Air conditioning
4.4 out of 5, Excellent, 1,003 reviews
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About this property

Holiday Inn Express Norwich by IHG

3-star Norwich hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area, and conference space.
Holiday Inn Express Norwich by IHG offers 78 accommodations with coffee/tea makers and hair dryers. LED televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 269 square feet (25 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and a picnic area. Parking is available onsite for a surcharge.

Holiday Inn Express Norwich by IHG is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.
Great Room - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great Room

Things to do

  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 269 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: GBP 5.00 per night
  • A fee will be charged for use of certain facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Norwich
Holiday Inn Express Norwich
Norwich Holiday Inn Express
Holiday Inn Express Norwich Hotel Norwich
Holiday Inn Express Norwich Hotel
Inn Express Norwich Hotel
Holiday Inn Express Norwich
Express Norwich By Ihg Norwich
Holiday Inn Express Norwich by IHG Hotel
Holiday Inn Express Norwich an IHG Hotel
Holiday Inn Express Norwich by IHG Norwich
Holiday Inn Express Norwich by IHG Hotel Norwich

Holiday Inn Express Norwich by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 297 out of 788 reviews
Rating 8 - Good. 293 out of 788 reviews
Rating 6 - Okay. 108 out of 788 reviews
Rating 4 - Poor. 54 out of 788 reviews
Rating 2 - Terrible. 36 out of 788 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Mandy

Liked: Cleanliness, amenities
Nice room, comfy bed
Stayed 1 night in Oct 2025

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and a good property however on the website it advertises “Full access to a David Lloyd Leisure Club next door is available for a fee”. It turned out that this wasn't being offered to guests due to a pause in their contract with David Lloyd. Whilst this is a temporary pause, this should not be on the Holiday Inn Express website.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful, breakfast food very good
Stayed 2 nights in Oct 2025

6/10 Okay

Susan

Disliked: Staff & service, room comfort
Internet slow and unreliable, especially the 'house' network. Not enough shelving in bathroom, no hooks in bathroom, no drawers in bedroom, bedside tables too small, toilet blocked on last day. Heating unresponsive to changes made on the controls. Single quilts very narrow for the beds, no overhang. No prepared fresh fruit, no fruit knives for unprepared fruit. Buffet area badly designed, too small, congested. Many tables seated 4, but often with only 1 or 2 people seated at each, leading to a shortage of tables when busy. Absence of written information in the room, eg, the option for 'no room service', food menu for evening meals. Room was clean. Saw very few staff, but all were polite. Workmen on the roof directly outside the room window before our check out time. Am concerned that no one will respond or deal with these comments.
Stayed 3 nights in Oct 2025

6/10 Okay

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The link between hotels and holiday inn needs improving - i booked a twin for two people, they only got info saying it was for one person, the first two rooms they gave me were double beds. Once that confusion was cleared up it was all fine.
Stayed 1 night in Oct 2025

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean friendly and good breakfasts although would have liked a more varied menu in the evening found it a bit limited. Loved the free parking and convenience to get into town.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff. Nice size room, quiet, comfortable, good wifi reception, little iron and ironing board im room which was useful
Stayed 1 night in Oct 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable enough. Helpful & friendly staff. Room could do with a refurb/update.
Stayed 1 night in Sep 2025

8/10 Good

Clarion

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Miss N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

bijal

Liked: Amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well designed room

Depends of the individuals choice of food
Stayed 1 night in Sep 2025

2/10 Terrible

Mark

Stayed 1 night in Jul 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service with more than a smile

The staff were unfailingly friendly and welcoming, going the extra mile to serve our needs. Breakfast was fine too. The room was very clean, no complaints, and very quiet at night. Our only disappointment was in the evening meal, but given the limited facilities at the hotel, it was understandable. That was the only downside of our very peasant stay. Much recommended.
Stayed 3 nights in Sep 2025

8/10 Good

Wai Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel good on everything
Stayed 1 night in Sep 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Valerie Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff very helpful and efficient.
Stayed 3 nights in Sep 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended. Helpful staff. Clean, quiet and comfortable
Stayed 1 night in Aug 2025

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several times now with my family. Consistently clean, quiet and comfortable. Breakfast is good, providing all the usual options. Staff at reception very helpful. We arrived very late, so 24 hour check-in was welcome.
Stayed 3 nights in Aug 2025

10/10 Excellent

HELEN

Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel , very clean and the room was cleaned every day . The only problem was on the last night there was a buzzing outside our room all night , hardly slept at all . Reported to the desk in the morning and said they would look into it . Disappointed that was the response
Stayed 5 nights in Sep 2025

8/10 Good

Vicky

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ngwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Extremely helpful staff. Very clean and everything you need. Car parking was a good price at £5 per night. Great breakfast which was free! Much better than hotels I have stayed in where you have to pay extra for exactly the same breakfast.
Stayed 2 nights in Sep 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

2/10 Terrible

Timothy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025