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Mercure Norwich Hotel

4.0 star property

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Photo gallery for Mercure Norwich Hotel

Property entrance
Exterior
Meeting facility
In-room safe, desk, iron/ironing board, free WiFi
Daily buffet breakfast (GBP 17.95 per person)

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping
$94
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
121-131 Boundary Road, Norwich, England, NR3 2BA
  • Place, Hellesdon Hospital
    ‪18 min walk‬
  • Place, Anderson's Meadow
    ‪18 min walk‬
  • Place, Catton Park
    ‪2 min drive‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪3 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Double Room, 1 Double Bed

8.8 out of 10
Excellent
(17 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Privilege, Double Room, 1 Double Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Superior Suite, 1 Double Bed

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 King Bed with Sofa bed

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Mercure Norwich Hotel

4-star Norwich hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Housekeeping is available on request.
Mercure Norwich Hotel offers 107 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers a terrace, multilingual staff, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Mercure Norwich Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 5:00 AM and 9:30 AM and on weekends between 5:00 AM and 10:30 AM.
Brasserie Restaurant - This brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 5:00 AM to 9:30 AM on weekdays and 5:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich

Mercure Norwich Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 145 out of 592 reviews
Rating 8 - Good. 210 out of 592 reviews
Rating 6 - Okay. 146 out of 592 reviews
Rating 4 - Poor. 63 out of 592 reviews
Rating 2 - Terrible. 28 out of 592 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast freindly check in
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

60th birthday bash!

Stayed for 2 nights to attend a dear friends 60th birthday party. Plenty of free parking. Room was clean and comfortable. Room rate was reasonable. Staff were friendly and helpful. Convenient pub and Supermarket across the road. Would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Freddie

Stayed 1 night in Aug 2025

6/10 Okay

Jade

Liked: Staff & service
Disliked: Property conditions & facilities

Needs updating but friendly staff

Staff very friendly but building in need of refurb. Very old fashioned and not like other mercures I have stayed at.
Stayed 1 night in Aug 2025

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel as visiting family, city centre is close but unsure of time. The hotel was well positioned for us and easy accessible to major roads, loads of free parking. Staff and breakfast were great, we spoke to the ladies cleaning the room and very helpful. Parts of the room and hotel were slightly dated but the hotel and room was very clean and tidy. I would recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel if a little dated. Don’t let that put you off though, it’s very clean with good staff
Stayed 1 night in Aug 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
nice greeting on arrival and friendly staff
Stayed 2 nights in Aug 2025

8/10 Good

EDWARD, LETCHWORTH GARDEN CITY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the one night. The hotel is just as one would expect it to be.
Stayed 1 night in Jul 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

6/10 Okay

Lee

Business traveler
Disliked: Staff & service, property conditions & facilities
Restaurant closed early. Rooms dated and not super clean. Friendly staff but wxpensive for the quality and condition
Stayed 1 night in Jul 2025

6/10 Okay

Teresa

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful and friendly staff. Especially the lady receptionist.
Stayed 1 night in Jul 2025

6/10 Okay

Ruth

Stayed 1 night in Jun 2025

10/10 Excellent

Sylvie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
We had a 1 night stay for a quick break the staff were excellent and so helpful couldn't have done more, will certainly go back there again food was great
Stayed 1 night in Jul 2025

10/10 Excellent

Jamie

Liked: Property conditions & facilities, room comfort
Arrived early and the lady on reception arranged for our room to be made up to allow us to check in, above and beyond service. Lovely room and we were lucky to have air con on the hottest day of the year. Bar area nice we didn't eat so can't rate the food. Only slight niggle was there was no outside area to enjoy the sun
Stayed 1 night in Jun 2025

6/10 Okay

Maria

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The drinks in the bar were expensive therefore it was quiet with no ambience. The whole hotel could do with refurbishment. There was no lift. The shelf the hairdryer was on was dusty and the bag containing the hairdryer also.
Stayed 1 night in Jun 2025

4/10 Poor

Howard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple's weekend

Friendly staff, large comfortable beds, powerful shower. Good selection at breakfast. Have stayed twice and would stay again.
Stayed 1 night in May 2025

6/10 Okay

Mrs

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Keshar

Liked: Cleanliness, staff & service, property conditions & facilities
Toilet and bathroom extractor fan wasn’t working apart from that all good thanks
Stayed 2 nights in Apr 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay following a friends birthday party at the venue. The hotel delivered everything I expected and a very tasty breakfast.
Stayed 1 night in May 2025

6/10 Okay

phillip

Stayed 1 night in May 2025

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exactly what we needed for an overnight stay

Welcomed by Abbie and was very clear in her communication. Room was clean and tidy. Breakfast was just right to set us up for the day. Good location for local university campus.
Stayed 1 night in May 2025

8/10 Good

Duncan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025