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St Giles House Hotel

3.5 star property

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Photo gallery for St Giles House Hotel

Interior
Exterior
Bar (on property)
Indoor wedding
Couples treatment rooms, body treatments, aromatherapy

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Room service
  • Parking available
  • Spa

Explore the area

Map
41-45 St Giles St, Norwich, England, NR2 1JR
  • Norwich Theatre Royal
    ‪4 min walk‬
  • Market Place
    ‪4 min walk‬
  • Carrow Road
    ‪6 min drive‬
  • Norwich (NWI-Norwich Intl.)
    ‪15 min drive‬

Room options

View all photos for Twin Room (not dog friendly)

Twin Room (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Twin Room (not dog friendly)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite (not dog friendly)

Junior Suite (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Junior Suite (not dog friendly)

  • Sleeps 2
  • 1 Double Bed

View all photos for Georgian Suite (not dog friendly)

Georgian Suite (not dog friendly) | Living area | 50-inch Smart TV with digital channels, streaming services

Georgian Suite (not dog friendly)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Premium bedding, minibar, individually decorated, individually furnished

Standard Double Room

  • 13 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room (not dog friendly)

Superior Double Room (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Superior Double Room (not dog friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (not dog friendly)

Executive Double Room (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Executive Double Room (not dog friendly)

  • 13 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for The Georgian Double (dog friendly)

The Georgian Double (dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

The Georgian Double (dog friendly)

  • Sleeps 2
  • 1 Double Bed

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About this property

St Giles House Hotel

3.5-star hotel in Norwich City Center
This hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and massage/treatment rooms.
St Giles House Hotel offers 24 air-conditioned accommodations with minibars and complimentary bottled water. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. 50-inch Smart televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and portable fans. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
St Giles House Hotel features a full-service spa. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 558 square feet (52 square meters) include conference space. This Norwich hotel also offers spa services, a terrace, and coffee/tea in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

St Giles House Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
SGH Brasserie - This brasserie serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 7.47 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • SGH Brasserie

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • 558 square feet of conference space

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • High-pile carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in fee: GBP 30.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 30.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per day
Cribs (infant beds) are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 15 for adults and GBP 7.47 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 30.00 (subject to availability)
  • Late check-out fee: GBP 30.00 (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per day
  • Rollaway bed fee: GBP 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

St Giles House Hotel Norwich
St Giles House Norwich
Hotel St Giles House Hotel Norwich
Norwich St Giles House Hotel Hotel
Hotel St Giles House Hotel
St Giles House
St Giles House Hotel Hotel
St Giles House Hotel Norwich
St Giles House Hotel Hotel Norwich

St Giles House Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 118 out of 269 reviews
Rating 8 - Good. 89 out of 269 reviews
Rating 6 - Okay. 40 out of 269 reviews
Rating 4 - Poor. 18 out of 269 reviews
Rating 2 - Terrible. 4 out of 269 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly couldn't do enough for you. Ned was sife. Shower was impressive 5star all round
Stayed 1 night in Jan 2025

10/10 Excellent

Patrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break

Nice city hotel and elegant building. Nice food offering and nice location for Norwich City with parking. Looking forward to our next stay
Stayed 1 night in Jan 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

8/10 Good

martin

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, amenities
Best served breakfast I have had, pity the room toilet seat was broken along with the bathroom door, they did in fairness offer to move me but it was too much effort and only one night
Stayed 1 night in Jan 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, room comfort

Great hotel. Slightly tired (but massive) suite

Another great stay. Welcomed by the ever friendly staff and had a very simple check in. The suite was very spacious, if a little ‘tired’. The collection of furniture was a little comical, with old tiger print sofas and colonial wardrobes all having seen better days. The bed was big and pretty comfortable. The bath was deep and luxurious. However the shower took an age to warm up and left me shivering and wet for about 10 minutes (not great with a cold). For breakfast I opted for the full English, which was fine. I’m not sure value of the value money though. Checkout was super swift and pleasant. Will definitely stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Rex

Liked: Staff & service

Convenient

Convenient location but the car park was a mystery so used the municipal car park on the same street. Were given an accessible room which is OK but wasn't requested or needed. Dinner was a very pleasant surprise - it was delicious and we couldn't have been better looked after.
Stayed 1 night in Dec 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend in Norwich

Very comfortable and accomodating. Enjoyed the hotel Bentley ride. A great city for shopping history, goid eateties and pubs, bars.
Stayed 1 night in Dec 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, room comfort

Charming Hotel

Had a great 1-night stay. Staff friendly and helpful. Room was a bit outdated and quiet a few things didn't work or was missing. However what to expect from an old hotel and will return.
Stayed 1 night in Dec 2024

8/10 Good

Matthew

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Great city stay. Fabulous central hotel with lovely staff. Beautiful warm, clean room. Exactly what we wanted for our break
Stayed 1 night in Dec 2024

6/10 Okay

Trevor

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

tony

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Clean

I booked a suite but when I went into the bathroom I found that it had not been cleaned, soap still in the soap dish, and overflowing bin. I was going out and was short on time, complained to the manager who quickly offered a complimentary breakfast and free car park. I asked if they would transfer my bags to the new room due to my lack of time. On my return the room was a basic (much cheaper) but to my dismay the bathroom was filthy, floor was disgusting, shower had hair in it and towel rail rusting. The carpet was stained, bed clean fortunately. I complained in the morning and was told that "they were sorry!" I mentioned that this is the worst hotel thst I have stayed in for years and my breakfast/car park was no saving due to the room down grade...again 'they are sorry!" Not acceptable and am going to take this further!
Stayed 1 night in Dec 2024

4/10 Poor

Clare

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Debra

Disliked: Property conditions & facilities

Great location, tired facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean friendly staff, but it said bar 24/7,yet was closed at 10pm, no nightcap. For four stars I expected filter coffee,I hate instant so morning coffee for me😕
Stayed 2 nights in Oct 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room but tv did not work it said weak signal, location of hotel fab. We were surprised to learn as we were staying at hotel we had to pay £10 to park, breakfast good.
Stayed 1 night in Sep 2024

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Jade

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and comfortable beds but the rooms need to be refurbished
Stayed 1 night in Sep 2024

6/10 Okay

Vanessa

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Mixed feelings about this hotel

The beds were tired, the shower leaked into the bedroom and the bathroom extractor fan went on for 40 minutes. On the plus side great location, desk staff were very friendly and parking was secure
Stayed 1 night in May 2024