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Station Hotel

2.5 star property

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Photo gallery for Station Hotel

Front of property
Deluxe Triple Room | Desk, iron/ironing board, free WiFi, bed sheets
Shower, hydromassage showerhead, hair dryer, towels
Lobby
Hallway

Reviews

5.0 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi
$71
includes taxes & fees
Nov 3 - Nov 4

Explore the area

View in a map
5-7 Riverside Rd, Norwich, England, NR1 1SQ
  • Place, Norwich Cathedral
    ‪8 min walk‬
  • Place, Carrow Road Stadium
    ‪9 min walk‬
  • Place, Norwich Castle
    ‪10 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

  • 86 sq ft
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 118 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Triple Room

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

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About this property

Station Hotel

Hotel in Thorpe Hamlet
Free WiFi in public areas and multilingual staff assistance are available at this smoke-free hotel. Change of towels is available on request.
Station Hotel offers 17 accommodations. 28-inch flat-screen televisions come with digital channels. Bathrooms include showers with hydromassage showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

Station Hotel features multilingual staff. Public areas are equipped with complimentary wireless Internet access.

Station Hotel is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Hardwood flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
A car is not required for transportation to and from this property

Property is also known as

Station Hotel Hotel
Station Hotel Norwich
Station Hotel Hotel Norwich

Station Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 9 out of 100 reviews
Rating 8 - Good. 18 out of 100 reviews
Rating 6 - Okay. 16 out of 100 reviews
Rating 4 - Poor. 24 out of 100 reviews
Rating 2 - Terrible. 33 out of 100 reviews

5.6/10

Cleanliness

4.8/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Dalasteen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

It was good for the money and very convenient location.
Stayed 5 nights in Jul 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No so good. No customer services and the place is run down not up to the standard as stated.
Stayed 2 nights in Jul 2025

6/10 Okay

Andrew

Business traveler

Ok

Nobody on site at check in, phoned number and got instructions. Building is tired and not very comfy.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2025

4/10 Poor

Dalasteen

Business traveler
Communication was pathetic., couldn’t get no Wi-Fi, couldn’t get through to anyone., nobody cleans the room.yes it was cheap but terrible stay.
Stayed 4 nights in Jul 2025

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Chima

Stayed 1 night in Jul 2025

2/10 Terrible

Ryan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

0 stars

Couldn’t get into my room and no receptionist. Trying to get refund. I had stay somewhere else.
Stayed 2 nights in Jul 2025

6/10 Okay

Anthony

Stayed 1 night in Jul 2025

4/10 Poor

Lyndsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor customer service

Didnt see a single member of staff. Front door was locked upon arrival, rung the doorbell, tried the two different numbers on the door and the one on their website, no answer. 10 minutes another guest let us in the door as they left. A list of names and room numbers were scribbled on a piece of paper on reception. We took ourselves to our room which was unlocked with the key inside. Room was VERY basic, dated and in need of some TLC. A lady returned my call about 15 minutes later, the person on the other end of the phone answered with "yes"... I said pardon, she said "yes". It was only because i recongnised the number that I said we were tryung to check in but someone else let us in and weve found our room. She aort of apologised and sais she was in the shower... During check in hours?On checkout we left the keys in the box on the reception guest, again no one was about.
Stayed 1 night in Jul 2025

4/10 Poor

Fiona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Josephine

Liked: Cleanliness, property conditions & facilities
Value for money
Stayed 1 night in Jul 2025

4/10 Poor

Richard

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Overnight stay

Room comfortable, unfortunately the room key did not have the entrance key attached which required assisted admission on return to the Hotel. The bathroom extractor fan worked but no light. Also no reading lamp available.
Stayed 1 night in Jun 2025

4/10 Poor

Colin

Business traveler
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Arrived at hotel no staff. Lady also checking in called number displayed 15mins later member of staff arrived. Taken to my room which was in poor state. Tv not working no wifi curtains coming off curtain pole
Stayed 1 night in Jun 2025

2/10 Terrible

Lia

Stayed 1 night in Jun 2025

6/10 Okay

Sangam

Stayed 1 night in Jun 2025

2/10 Terrible

Maureen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The presentation was poor. The booking was an emergency family member in intensive care. The presentation was so bad I did not stay.
Stayed 1 night in May 2025

2/10 Terrible

Jan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No one in reception on arrival. Bed atrocious

Stayed 1 night in May 2025

6/10 Okay

terry

Stayed 1 night in Apr 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Ann

Liked: Staff & service
Stayed 1 night in Apr 2025

2/10 Terrible

Gerald

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Eugh

Blood on the pillow, poo stains on the towel, no one to help out with these. Bed was so uncomfortable and only got a few hours sleep. Won’t be coming back
Stayed 2 nights in Apr 2025