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The Maids Head Hotel

4.0 star property

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Photo gallery for The Maids Head Hotel

Courtyard
Dining
Exterior
Exterior
Premium bedding, individually decorated, individually furnished, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar

Explore the area

Map
Tombland, Norwich, England, NR3 1LB
  • Norwich Cathedral
    ‪1 min walk‬
  • Norwich Castle
    ‪6 min walk‬
  • Carrow Road
    ‪17 min walk‬
  • Norwich (NWI-Norwich Intl.)
    ‪8 min drive‬

Room options

View all photos for Single Room

Single Room | Premium bedding, individually decorated, individually furnished, desk

Single Room

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 1
  • 1 Twin Bed

Dog Friendly Executive Double

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, individually decorated, individually furnished, desk

Standard Double Room

8.4 out of 10
Very good
(36 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, individually decorated, individually furnished, desk

Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Premium bedding, individually decorated, individually furnished, desk

Executive Double or Twin Room

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Executive Dog Room

  • Sleeps 2
  • 1 Double Bed

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive King Or Twin Room

Premium bedding, individually decorated, individually furnished, desk

Executive King Or Twin Room

  • Sleeps 2
  • 2 King Beds

Junior Suite

  • Sleeps 2
  • 1 King Bed

Single Room Non smoking

  • Sleeps 1
  • 1 Twin Bed

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About this property

The Maids Head Hotel

4-star hotel in Norwich City Center
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and conference space.
The Maids Head Hotel offers 84 accommodations with iPads and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge), along with a car charging station.

The Maids Head Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Children aged 12 and younger eat free breakfast.
WinePress at Wensum - Onsite restaurant. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 10 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • WinePress at Wensum

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1287
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • iPad
  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for GBP 20.0 per night
Cribs (infant beds) are available for GBP 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.00 for children
  • Uncovered self parking fee: GBP 10.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Maids Head
Maids Head Hotel
Maids Head Hotel Norwich
Maids Head Norwich
Maids Hotel
The Maids Head Hotel Hotel
The Maids Head Hotel Norwich
The Maids Head Hotel Hotel Norwich

The Maids Head Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1003 reviews
Rating 8 - Good. 251 out of 1003 reviews
Rating 6 - Okay. 46 out of 1003 reviews
Rating 4 - Poor. 18 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Receptionist at front desk was highly professional and polite.
Stayed 2 nights in Apr 2025

6/10 Okay

Mary

Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent all round
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Perfect location and perfect hotel. Extremely comfortable beds and upgraded
Stayed 1 night in Apr 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming, no negatives regarding the hotel, excellent location.
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary stay

After booking our stay for our anniversary I enquired with the booking team to see if I could drop our luggage off early to try and keep it as a surprise for my wife. They were amazingly accommodating and even moved the bag to the room before our arrival later in the evening. On arrival we found out that we had been upgraded, an amazing surprise that made our stay even more special. We found our room with towel swans, rose petals and a hand written card from the team. Such lovely touches! The room was clean, spacious and comfortable. There is a little wear and tear if you look closer but it really doesn't detract from the character of the room or property overall. The bathroom is spacious with a lovely rainfall shower, his & hers sinks although it does get steamy as there is no extraction fan. For a single night stay it couldn't have been better and the team at the hotel always go above and beyond to make sure your stay is as amazing as you hope it will be. Checkout was simple, dropping the room key into a box on the counter, when asked our room number we were told we had a overnight parking charge despite not having a vehicle with us but on explanation this was quickly waved. We couldn't be happier with our experience and would happily stay again if we wanted to stay centrally in Norwich!!
Suite #1, Rockland - Bedroom
Stayed 1 night in Apr 2025

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious room. Reasonably priced on site parking.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay overall. Room was nice and the staff were lovely. Highly recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

Emile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean room with great shower.
Stayed 1 night in Apr 2025

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. However, temperature of room could not be controlled properly and therefore too warm and poor sleep as a result.
Stayed 1 night in Apr 2025

6/10 Okay

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Only thing that let it down was the matress in our room 301... its completely worn out. Didnt sleep well at all. Needs replacing asap .
Stayed 1 night in Apr 2025

10/10 Excellent

euan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Very clean and reception staff were very friendly and helpful. Parking was very easy !
Stayed 1 night in Apr 2025

6/10 Okay

Kerry

Liked: Cleanliness
Very small room , the room was close to the extraction fan outlet for the kitchen that was noisy from the early hours of the morning and throughout the day / evening. Staff polite , hotel condition was generally good however there was a flood near the breakfast room that was being fixed during breakfast . Fire alarm did go off a twice but only for short periods
Stayed 1 night in Apr 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay to visit historic Norwich
Stayed 1 night in Mar 2025

10/10 Excellent

Ross

Stayed 1 night in Apr 2025

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, near the river and the cathedral, really close to the Playhouse, would definitely recommend and visit again
Stayed 1 night in Mar 2025

8/10 Good

M

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay - can not fault the staff we had a slight problem with room (bath in room is not for us and mattress a bit old) but was sorted immediately and with no fuss - thank you
Stayed 1 night in Mar 2025

8/10 Good

Darrell

Stayed 2 nights in Mar 2025