4/10 Poor
Verified traveler
Business traveler
Feb 27, 2025
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A good hotel gone down market
I have stayed at this hotel under its various franchises over the year . Yes- it's OK but the food offering definitely needs improvement.
I decided to take dinner in the hotel and I found the greeting staff extremely pedantic . I arrived at the restaurant at 7.26pm and althought there were about 20 empty tables, I was told the restaurant was booked out but come back after 7.30 - 4 minutes later !! Had a drink at the bar at their suggestion and returned to the desk at 7.40 to be told "we now have a table for you". The capacity was exactly the same as when I first arrived. Food was unimaginative, but OK.
Returned the next morning for breakfast to find the table cloths has been removed exposing tables that were more shabby than shabby chic. The table surface was sticky to the elbow and I thought it was Wetherspoons!! The food offering again was bland and it felt like they were providing the minimum they could get away with. Small eggs , poor quality sausages and field mushrooms chopped in half!
There is a huge car park which in the past has always been free of charge. To be charged £12 to leave your car in an unsecure car was , I thought , a bit rich
The condition of the hotel outside the restaurant was OK but I really think something needs to be done about the very slippery wet stairs down to the swimming pool
Verified traveler
Stayed 1 night in Feb 2025