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Nova Roma Vacation Packages

My mom loved her stay there. The staff is very friendly and helpful.

Ótima estadia! Apartamento impecável, super limpo e muito bem localizado. Portas com reconhecimento facial, tudo automático, trazendo mais praticidade e segurança. Embaixo tem padaria e mercado ao lado, o que facilita muito no dia a dia. Fica perto do Park Shopping e do Carrefour, localização excelente. Recomendo com certeza.

We stayed at this hotel for the final night of our honeymoon and the staff were so welcoming and accommodating! I mentioned that it was our honeymoon during our travel confirmation and they surprised us with a really thoughtful gift and card that we will forever cherish. We were pretty tired from the long travel so we ordered room service and it was exquisite! The rooms were spacious, clean and the hotel is in a great area! I highly recommend Melia Brasil 21!

When I booked the room, I had the choice to pick a basement or another room, but it did not mention that it was in the basement. Once checked in, I was given a basement room with no windows. The corridor smelled of raw sewage, the toilet was broken and leaking dirty water on the floor, the shower did not get hot, and the AC was prehistoric and very noisy. Staff were rude and argumentative when I said I wanted a new room and wanted to be charged to upgrade, but said they were full. The whole experience was awful