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Novi Sad Vacation Packages

Very good apartments in the center of Belgrade. Polite, helpfull and attractive personal. Next time we'll try to stay here again)

Great hotel. Very nice interior and pretty good breakfast. Staff were very helpful and friendly. There is a shop next door so very convenient. I would stat again for sure.

Great value,

A special thank-you to Miloš at the front desk, who truly cares about the hotel guests' comfort and well-being. He always provided exceptional, professional, and caring service throughout the stay. His efficiency and dedication made a lasting impression, and he is a true asset to Hotel Royal Inn.

I am extremely disappointed with the hygiene standards and customer service during my stay at this hotel. The towel provided in my bathroom was dirty and had sticky stains, which is completely unacceptable for a hotel. After calling reception twice, I had to wait more than 20 minutes, yet no one came to replace the towels. Out of frustration, I had to bring the dirty towels down to reception myself to show them how unacceptable the situation was. To make matters worse, I was initially given gym towels as replacements. Later, an attendant brought another set of towels to my room, but when I opened them, I found several hairs attached to the towels. This is absolutely disgusting and raises serious concerns about the hotel's laundry and hygiene standards. I also requested to speak with a manager, but was told that no one was available. Whenever I called reception from my room to speak to a manager, I was repeatedly asked to come down to the reception in person. What is the point of having a telephone in the room if guests cannot get proper assistance without having to go downstairs themselves? The entire experience was frustrating, inconvenient, and a complete waste of my valuable time. Basic cleanliness, prompt service, and accessible management are the minimum expectations of any hotel, especially a large establishment. I find this level of hygiene and customer service completely unacceptable.

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The main problem was that I was in the first floor, directly above the meeting rooms, and the hotel hosted a very loud wedding reception that lasted late into the night. It was almost midnight before they closed it down. Otherwise it was a pleasant stay.