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Alanda Hotel

4.0 star property

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Photo gallery for Alanda Hotel

Lobby sitting area
Family Apartment | Living area | Flat-screen TV
Lobby
Front of property
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Tauelsizdik Avenue 33, Astana, 020000
  • The US Embassy and the Consulate in Kazakhstan
    ‪17 min walk‬
  • Bayterek Tower
    ‪5 min drive‬
  • Kazakhstan Central Concert Hall
    ‪5 min drive‬
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 495 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms

  • 1184 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Studio, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Studio, 1 Bedroom

  • 613 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Alanda Hotel

4-star hotel in Almaty District
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, massage/treatment rooms, and 24-hour room service.
Alanda Hotel offers 61 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.
Alanda Hotel features a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Alanda Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 8:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Alanda Hotel has a restaurant on site.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 8:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; KZT 4,000 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Sauna

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Outdoors

  • On the riverwalk
  • Terrace

Spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 6:00 AM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 7000.0 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately KZT 4000 per person
  • Airport shuttle fee: KZT 15000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 7000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
No pets and no service animals are allowed at this property

Property is also known as

Alanda Hotel Astana
Alanda Hotel Nur-Sultan
Alanda Nur-Sultan
Hotel Alanda Hotel Nur-Sultan
Nur-Sultan Alanda Hotel Hotel
Alanda
Alanda Hotel Nur-Sultan
Alanda Nur-Sultan
Hotel Alanda Hotel Nur-Sultan
Nur-Sultan Alanda Hotel Hotel
Alanda
Hotel Alanda Hotel
Alanda Hotel Hotel
Alanda Hotel Astana
Alanda Hotel Hotel Astana

Alanda Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 12 out of 15 reviews
Rating 8 - Good. 3 out of 15 reviews
Rating 6 - Okay. 0 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

10/10

Cleanliness

9.2/10

Staff & service

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Yerden

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Svetlana

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
It is a bit far from the city centre, but we stayed only one night before flying home so for us it was not a problem. The only problem we had was that the restaurant doesn't have a menu in English! That is not ok in a 4 star hotel. We also had a waitress who didn't speak a word of English, but we got another one who spoke English (but didn't know what salmon is).
Stayed 1 night in May 2019

10/10 Excellent

Azam, New York-

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very pleasant and comfortable and great, hotel staff was very polite.
Stayed 6 nights in Oct 2018

10/10 Excellent

Justas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, nice and a good value hotel

The hotel looks nice and new, clean and well maintained. Rooms are spacious, breakfast selection with a touch of a local cuisine. Location of this hotel is convenient - 5 min. by taxi to the center of new part of Astana and - 10 min. to the old.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and perfectly located brand new hotel, great room
Stayed 3 nights in Mar 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding stay

I really enjoyed my stay here. The room was clean and comfortable. Staff was very helpful, professional, and respectful. It was quiet and secure, and it was close to shops. Internet was high speed and reliable.
Stayed 2 nights in Jan 2018

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alanda Jan 2018

The Alanda is superb value for money, it's clean, comfortable, has everything you'll need for a pleasant stay. staff couldn't be more helpful, whether getting taxis, a hot drink when you come in from the cold or anything else. The rooms well furnished, clean with everything you need. Depending what you are doing the location isn't right in the centre however has a small shopping mall virtually opposite and is a 10 min taxi ride to main area, taxis are very cheap so that's no issue. I cone regularly for business and would definately stay here again.
Stayed 3 nights in Jan 2018

10/10 Excellent

Frank, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Astana All-Stars

The front desk and management staff went above and beyond the call of duty every day. No request was too outlandish-including organizing a 2 day trip to Omsk. A world class experience during the World Expo 2017. THANK YOU! Our trip to Astana was super!
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Wonderful place, excellent restaurant.
Stayed 1 night in Jul 2017

8/10 Good

Robert, Southampton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

I had previously booked into another hotel but refused to stay there due to poor wifi, no tea and coffee making facilities and no international TV channels. I sat in that hotel's foyer using wifi and found the Alanda hotel on ebookers. The Alanda is a new 4/5* hotel with excellent rooms and facilities. Conveniently the Alanda is situated within a short walk to the Astana Shopping Mall. Taxis are cheap and usually cost 1000 to 2000 Tenge or 3 to 5 UK pounds to downtown about 10 minutes away. Also not too far to walk to town. This hotel is excellent quality and the only criticism I will make is about breakfast. No toast, no variety of cereals and the scrambled egg was very very poor. Maybe a little more effort by the culinary staff would have warranted top marks. However, this is a variable which can rapidly be improved. Maybe the chefs should visit the Bon Bon cafe in Almaty for culinary training. The quality their was excellent. The Alanda is an excellent hotel with massive potential. The wifi was strong and stable, The rooms are excellent, the staff were most helpfull. International TV channels very restricted and need a broader package. However, as previously indicated the culinary staff need a little more imagination and experience. That can easily be rectified. I would certainly stay there again. I am sure the variables will be improved to match all of the standards at this hotel.
Stayed 4 nights in Jul 2017

8/10 Good

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient

As a place for an overnight stay it suited me well as it wasn't that far from the airport.
Stayed 1 night in Jun 2017

8/10 Good

Tom Rune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chouette hôtel à la décoration classique

Restaurant : Attente longue, menu en anglais, personnel ne rendant pas la monnaie (environ 500ktzt), assiettes bien fournies et appétissantes, prix corrects Buffet petit dej : Copieux, beaucoup de choix en sucré et salé, carrément des plats du style poulet à la crème, endroit confortable et appaisant Chambre Spacieuse, propre, immense télé, literie confortable, clim cassée le 1er du coup changement de chambre Personnel : Anglais basique mais très accueillant et à notre service pour taxi, infos diverses et même check in des billets d'avion quand le site est exclusivement en kazakh Localisation : Pas au centre, centre commercial à 5mn à pied, taxi à 1500 kzt du centre (2000 au retour) avec l'app yandex moitié prix Bref, un hôtel fort sympathique avec de la musique français et reconnaissable de loin gras à son toi bleu
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017