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Diplomat Hotel & Business Center

4.0 star property

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December 2024
January 2025

Photo gallery for Diplomat Hotel & Business Center

Interior detail
Sauna, spa tub, steam room, Turkish bath, body treatments, hydrotherapy
2 restaurants, breakfast, lunch, dinner served; international cuisine
Indoor pool
Standard Room, 2 Twin Beds, City View | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
29/1, D. Kunayev Street, Astana, 010000
  • Kazakhstan Ministry of Foreign Affairs
    6 min walk
  • Bayterek Tower
    8 min walk
  • Keruen
    11 min walk
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    25 min drive

Room options

View all photos for Standard Room, 2 Twin Beds, City View

Standard Room, 2 Twin Beds, City View | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, City View

  • 366 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Presidential Suite

  • 1206 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Standard Room

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, City View

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Standard Room, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Junior Suite

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite

Senior Suite | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Senior Suite

  • 1055 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Ritz-Carlton, Astana

Pool
Spa
Pet friendly
Parking included
4.8 out of 5, Exceptional, (41)
The price is $184
per night
$206 total
includes taxes & fees
Dec 8 - Dec 9
The Ritz-Carlton, Astana

About this property

Diplomat Hotel & Business Center

4-star hotel in Yesil District
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a fitness center, and a poolside bar.
Diplomat Hotel & Business Center offers 77 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets. 36-inch flat-screen televisions come with cable channels. Bathrooms include deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bali SPA has 5 treatment rooms. Services include sports massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Diplomat Hotel & Business Center features an indoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 721 square feet (67 square meters) include a conference center. This family-friendly hotel also offers a children's pool, a fitness center, and spa services. For a surcharge, the property provides an airport shuttle during limited hours and a train station pick-up service. Complimentary self parking is available on site.

Diplomat Hotel & Business Center is a smoke-free property.

Buffet breakfasts are available for a surcharge.
La Terrazza - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, and lunch.
El Gaucho - This restaurant specializes in Argentinean cuisine and serves lunch and dinner. Open daily.
DIP Lounge - This rooftop bar specializes in international cuisine and serves dinner only. Open select days.
Lobby Bar - This lobby lounge specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.
Fresh Bar - This bar specializes in Asian cuisine and serves light fare only. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, German, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 10:00 AM to midnight
  • Train station pick-up shuttle (surcharge)
  • Free extended parking on site

Food and drink

  • Buffet breakfast available for a fee: KZT 2,500 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • DIP Lounge
  • El Gaucho
  • Fresh Bar
  • La Terrazza
  • Lobby Bar

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Karaoke
  • Piano
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (721 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • Elevator

More

  • 1 building
  • 21 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 9:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 2500 per person
  • Airport shuttle fee: KZT 6000 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Diplomat Business Center
Diplomat Business Center Astana
Hotel Diplomat & Business Center
Hotel Diplomat & Business Center Astana
Diplomat Hotel Business Center Astana
Diplomat Hotel Business Center
Diplomat Hotel Business Center Nur-Sultan
Diplomat Business Center Nur-Sultan
Diplomat Business Center
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Hotel Diplomat Hotel & Business Center
Diplomat Hotel & Business Center Nur-Sultan
Hotel Diplomat Business Center
Diplomat Hotel Business Center Nur-Sultan
Diplomat Hotel Business Center
Diplomat Business Center Nur-Sultan
Diplomat Business Center
Hotel Diplomat Hotel & Business Center Nur-Sultan
Nur-Sultan Diplomat Hotel & Business Center Hotel
Hotel Diplomat Hotel & Business Center
Diplomat Hotel & Business Center Nur-Sultan
Hotel Diplomat Business Center
Hotel Diplomat Hotel & Business Center Nur-Sultan
Nur-Sultan Diplomat Hotel & Business Center Hotel
Diplomat Hotel & Business Center Nur-Sultan
Diplomat Business Center Nur-Sultan
Diplomat Hotel Business Center
Hotel Diplomat Hotel & Business Center
Diplomat Hotel Business Center Nur-Sultan
Diplomat Business Center
Hotel Diplomat Business Center

Diplomat Hotel & Business Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 111 reviews" "
Rating 8 - Good. 57 out of 111 reviews" "
Rating 6 - Okay. 19 out of 111 reviews" "
Rating 4 - Poor. 9 out of 111 reviews" "
Rating 2 - Terrible. 3 out of 111 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Djoldas, Town and Country

Stayed 1 night in Nov 2023

6/10 Okay

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Nur-Sultan
Hotel is centrally located in Nur-Sultan with easy access to many of sightseeing Nur-Sultan has to offer. This hotel is good value for money, recommendIng this hotel For a short stay
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet but I am here at the coronavirus time :)
Stayed 1 night in Jun 2020

4/10 Poor

InternationalCo, Washington DC

Business traveler
Disliked: Cleanliness, staff & service
Did like: central location did not like: poor service, access key to the room have to be re-magnetized every day, cleaning is sometimes skipped, conversation in English is very difficult.
Stayed 8 nights in Feb 2020

8/10 Good

Farid

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2020

6/10 Okay

Alexander, Moscow, Russia

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t want to give me a receipt, even though I paid for my stay directly. Also, for some reason, the cleaning lady threw away my toothbrush and razor, and she denied it later.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

4/10 Poor

GARY

Disliked: Cleanliness, property conditions & facilities
Great location.
Staff is very helpful and friendly, although not all trained well. Location wonderful. Business center (computer, printer) non-existent. Breakfast okay. Beds good. Building condition tired. Some plumbing issues. Reasonable value for money.
Stayed 5 nights in May 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Silas, UK

Disliked: Cleanliness, room comfort
Tired hotel
After 2 nights, we had to find another hotel due to nasty chemical fumes that drifted around the corridors and entered our room. The staff responded by leaving an air freshener in the bathroom. The hotel refused to give us a refund for the remaining 4 nights!!
Stayed 6 nights in Aug 2018

10/10 Excellent

Giasiba, Tbilisi, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good locations, friendly staff. It's excellent for business trip and for vacations as well.,
Stayed 2 nights in May 2018

10/10 Excellent

Diogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Diplomat has my seal of approval!
I arrived early morning and for a percentage of my night rate, the room was made available at 6am. Friendly welcome, spacious rooms, excellent location, very fast wifi. I stayed there for a total of one week and had a standard and a junior suite, both very good rooms, but I liked more the standard as it had a better view and the heating system was much better (the suite was a bit too cold in the evenings). Some staff don't speak English which makes it hard even with basic requests like room service - just be patient and repeat the information a few times to make sure they got the order right. when breakfast was at the breakfast room in level 3 it was much better, with full continental and cooked items, but due to low occupancy sometimes they moved breakfast to the bar in ground floor and not all items were available. I wanted to do some tours in Kazakhstan and the travel agency the hotel recommended was great! The local hotels normally offer to help with the registration of foreign guests with the immigration, but they didn't offer me, and I only found out about that later. The immigration does not charge for this service but this hotel does, not really a nice thing to do considering there is no cost for the registration.
Stayed 3 nights in Jan 2018

10/10 Excellent

Paul, Newbury, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm and friendly refuge from the snow !
Very convenient for many of the main attractions of Astana. Welcoming staff and excellent food. (I stayed for 3 days half board with extensive buffet breakfast and lunch included). Close to two bus stops for services to all parts of the city and one of the main shopping centres was within easy walking distance. I would also thoroughly recommend the lobby bar with its relaxed atmosphere and talented pianist.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
Hotel stuff super. Clean hotel and perfect restaurant
Stayed 1 night in Nov 2017

8/10 Good

Halil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good location
Reasonably priced hotel in central location (near Bayterek tower) with spacious rooms and good service. Good choice of breakfast with made to order omelettes and good restaurants within the hotel. The fitness center and spa is actually a privately operated business located in a building right behind the hotel and to which hotel guests have complimentary access: I found it excellent. Good wifi in the rooms and lobby.
Stayed 3 nights in Aug 2017

6/10 Okay

Z, Washington, DC

Liked: Cleanliness, room comfort
Disliked: Staff & service
Just ok
The room and hotel were fine, but I had a few problems. For one thing, when I checked out I learned that I would be charged an extra 50% for my first night because I had checked in early. I was not told there would be a charge for that during check-in. That was an unpleasant surprise. I had a few other issues as well. The first night the staff called me and woke me up at 1:00 am to say there was some sort of problem. When the guy knocked on me door, he realized they called the wrong person. And on the last night my room filled with thick smoke through the ventilation. I had assumed my room was non-smoking, but perhaps that was never clarified. If all that hadn't happened, it would have been fine. The room was nice, breakfast was decent, and the location is great.
Stayed 3 nights in Jun 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was being cheap about everything, from what was promised in the booking to towels, to water bottles. Will not stay again.
Stayed 5 nights in Jun 2017

6/10 Okay

Alex, Israel

Disliked: Room comfort
Very good location, good for business
The hotel is clean and very convenient for business travelers, I would not recommend it for families. Beds are not comfy, the furniture is very simple, but practical.

4/10 Poor

indira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY BAD SERVICE!!!
The worst experience I ever had in my life! I was proloning the stay everyday for the amount over 100 Eur a day & when I have asked for 1 tea bag to drink hot tea in a room in the evening- the receptionist has told me- it is not possible as we provide it only on the first day of arrival. When I have requested for the invoices & reference i have stayed in the hotel- they told me we do not provide it until I have called the manager to solve it.Moreover, during the morning breakfast, the waiter is pursuing you to ask for the room number when i was eating & did not let me enjoy my breakfast as if it was not paid by ordering the room by expedia.com & instead of solving the issue in a delicate manner, they argue and try to prove the opposite.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

8/10 Good

NC, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel in the city centre
My room is decent, clean and surprisingly big. Everything is so far so good.

8/10 Good

Nick, Portland, Oregon, USA

Liked: Cleanliness, staff & service
Good for business location, good breakfast
I arrived to Astana early in the morning long before the check-in time but had no problem to get in my room with additional pay and had an nice bath and nice sleep before my meeting.

6/10 Okay

Alex, Israel

Disliked: Cleanliness, property conditions & facilities
great location
Maintenance is bad, the water is staying in the sink and bath for long, there is some smell as well.