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Hotel Duman

4.0 star property

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Photo gallery for Hotel Duman

Exterior
Deluxe Double Room | In-room safe, desk, blackout drapes, free WiFi
Lobby sitting area
Lobby
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Breakfast available
  • Parking included

Explore the area

Map
Korgalzhyn highway 2a, Astana, Akmola region, 010000
  • MEGA Silk Way
    ‪4 min drive‬
  • EXPO 2017
    ‪5 min drive‬
  • Astana Arena
    ‪6 min drive‬
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout drapes, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, blackout drapes, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, blackout drapes, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, blackout drapes, free WiFi

Executive Suite

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property

Best Western Plus Astana

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (164)
The price is $67
per night
$75 total
includes taxes & fees
Feb 20 - Feb 21
Best Western Plus Astana

About this property

Hotel Duman

4-star hotel in Yesil District
This hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a 24-hour business center are onsite.
Hotel Duman offers 200 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Apriori. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, Hotel Duman features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a 24-hour business center. This business-friendly hotel also offers spa services, tour/ticket assistance, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Hotel Duman has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Томирис - Onsite restaurant.
Жулдыз - Onsite restaurant.

Languages

Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: KZT 7,000 for adults and KZT 7,000 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Жулдыз
  • Томирис

Things to do

  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 7000 for adults and KZT 7000 for children
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Duman
Hotel Duman Hotel
Hotel Duman Astana
Hotel Duman Hotel Astana

Hotel Duman Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 9 out of 21 reviews
Rating 8 - Good. 8 out of 21 reviews
Rating 6 - Okay. 1 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 2 out of 21 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 9 nights in Oct 2024

10/10 Excellent

Art

Stayed 3 nights in Sep 2024

8/10 Good

Vitaliy

Stayed 2 nights in Sep 2024

8/10 Good

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall very good. Although it was just a bit annoying that absolutely each time I arrived at my room, my key card didn't work, and I needed to return to reception, 15 floors away, essentially every time I came back to the room.
Stayed 1 night in Aug 2024

2/10 Terrible

Alberto, Stony Point

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Service was good , but the bathroom in the room was terrible . There was mold everywhere. Just bad. The room itself was not too bad. It did smell strange tho.
Stayed 1 night in Jun 2024

10/10 Excellent

Elena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Really great hotel. The staff was super accommodating, nice rooms and health center, healthy and abundant breakfast buffet.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kseniya

Stayed 2 nights in Feb 2024

10/10 Excellent

Henry

Stayed 3 nights in Jul 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service
Front desk staff speaks English!!! Very pleased 😀
Stayed 1 night in Jun 2023

8/10 Good

Brandon

8/10 Good

Luca

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The spa-gym was good with 18m swimming pool and good Russian (humid) sauna which is open from 7 am on weekdays, although it gets a bit crowded with local swimmers. The room is spacious. Comfortable enough, but the boiling pot was out of order and the shower top was also broken. The lobby "bar" was not providing any alcoholic drinks because their license was expired. But in general I do not have serious complains and my stay was rather comfortable.
Stayed 3 nights in Aug 2024

6/10 Okay

Emma

Stayed 2 nights in Jul 2024

10/10 Excellent

Waseem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Viktor

Stayed 1 night in Jun 2024

10/10 Excellent

Tayip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Ali sena

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

MONIR

Stayed 1 night in Jan 2024

8/10 Good

Tamas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023