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Royal Park Hotel & SPA

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royal Park Hotel & SPA

Hallway
Indoor pool, outdoor pool
Exterior
Flat-screen TV
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
18, Kerey and Zhanibek Khans Street, Astana, 010000
  • Keruen
    2 min drive
  • Singing Fountain
    3 min drive
  • Kazakhstan Central Concert Hall
    4 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    22 min drive

Room options

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite

Luxury Suite | Living area | Flat-screen TV

Luxury Suite

  • 646 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, blackout drapes

Superior Room

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

About this property

Royal Park Hotel & SPA

4-star hotel in Yesil District
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, an outdoor pool, a bar/lounge, and a snack bar/deli are onsite.
Royal Park Hotel & SPA offers 85 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site.
SPA-центр «ELIXIR» has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Royal Park Hotel & SPA features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 65 square feet (6 square meters) include a conference center. This business-friendly hotel also offers spa services, tour/ticket assistance, and coffee/tea in a common area. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site.

Royal Park Hotel & SPA is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Royal Park Hotel & SPA has 2 restaurants on site.
24-hour room service is available.

Languages

Azerbaijani, English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (65 square feet of space)
  • Meeting rooms

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 5000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 4500 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 6 years old are not allowed in the spa without adult supervision

Property is also known as

Astana Hotel
Hotel Astana
Royal Park Hotel Astana
Royal Park Hotel Nur-Sultan
Royal Park Nur-Sultan
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Royal Park Hotel
Royal Park
Hotel Royal Park Hotel & SPA
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA

Royal Park Hotel & SPA Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 54 reviews" "
Rating 8 - Good. 19 out of 54 reviews" "
Rating 6 - Okay. 17 out of 54 reviews" "
Rating 4 - Poor. 7 out of 54 reviews" "
Rating 2 - Terrible. 3 out of 54 reviews" "

8.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness, room comfort
Stay
We went for the football, check in was very slow but improved from then on. Drinks and food good .
Stayed 2 nights in Nov 2019

10/10 Excellent

Don

Liked: Staff & service, amenities, property conditions & facilities
Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cart was broken, had to carry bags. Everything else was just fine.
Stayed 1 night in Nov 2018

4/10 Poor

Sabzina

Poor service
I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Nice hotel but cold inside the room. They give y
Nice hotel but cold inside the room. They give yOur heater.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Fernando

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
Stayed 4 nights in Sep 2017

6/10 Okay

Graham

Overnight stay in Astana whilst in transit
The hotel was used as a stop over between flights in Astana. Its location was only 20 minutes drive from the airport allowing easy access to and from the city and close to this years 2017 Expo exhibition. The staff who all spoke English were friendly, making you feel relaxed when arriving and departing. The interior furniture design within the hotel is on a traditional Kazakhstan national style, including the furniture in the room. Cleanliness is one that I look for and this hotel met all expectations especially at the price, and the bed was comfortable. Would recommend the hotel for a short stay if you are looking for a location on a reasonable budget without paying a high price for putting your head down

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price and location near airport
The hotel price are fair and location is just 14 km from airport and 3 km from Bayterek/ city center

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, clean, quiet hotel
very nice and clean place, great restaurant, early breakfast at 3am without extra charge. We just stayed there to leave at 3:30am to the airport and it was perfect. The only thing I was a bit disappointed about was the fact that they did not have the correct change for a cash payment.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Average hotel
As this was a business trip I didn't expect much from the hotel. For private trip I would prefer to book another option.

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Michelle, Raleigh

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Okay Stay
This hotel was located well off the main strip of Astana. We were there as tourists, and it took about 20 minutes to walk up to the main part of town. The tub did not drain and there was only one towel provided for the room. Additionally, the shower water got all over the bathroom floor. The bed was comfortable and the restaurant downstairs was nice after a long day walking through town.

8/10 Good

Paddy, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
All good. Trip to astana to visit son who is working here. Stayed 2 nights. All went well. No issues. Nice restaurant. Nice staff.

10/10 Excellent

Chancellor Roberts, Zibo, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than I expected!
This is one of the less expensive hotels on the left bank, but you get more than you pay for. The room was really spacious and the windows took up an entire wall from floor to ceiling. My room had a view of Baiterek in the distance. Unfortunately, the view between the room and Baiterek was of construction (they're building the Abu Dhabi tower complex). There's nothing the hotel can do about that. If you know anything about Astana, you know that there's construction going on practically everywhere! There isn't a lot to see or do within the few blocks surrounding the hotel, but it's a quick taxi ride over to Baiterek or the malls and restaurants (for 500 tenge if you're staying on the left bank of the city; though you could walk to Keruen mall or Baiterek in a relatively short period of time). There are two restaurants in the hotel if you're going to insist on not venturing out. Everything about the hotel and the service was great. Definitely more than I expected. I wanted to do some laundry the day before flying out and was expecting to be shown a set of guest washers and dryers. They had hotel staff do my laundry for me free of charge. Yeah, you could spend more and be closer to everything, but why would you want to? If you're like me, a hotel is just a place to sleep and take a shower. Besides, it really isn't such a far walk to Keruen and Baiterek (maybe 20-30 minutes). Should opportunity allow me to return to Astana, I would definitely stay here again.

6/10 Okay

Viktor

Disliked: Staff & service, property conditions & facilities
Что таится за красивым фасадом
Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
завтрак - все холодное
виден грибок в швах
вид из окна
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2019