10/10 Excellent
Vytautas
Feb 5, 2025
Vytautas
Stayed 5 nights in Jan 2025
The ONE Hotel Astana
4.0 star property
Choose dates to view prices
Photo gallery for The ONE Hotel Astana
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
- Bar
- Spa
- Gym
- Breakfast available
- Room service
- Parking included
Explore the area
Qadyrghali Zhalayyri Street 8, Astana, 010000
- Supreme Court of the Republic of Kazakhstan3 min drive
- Singing Fountain3 min drive
- Presidential Palace4 min drive
- Astana (NQZ-Nursultan Nazarbayev Intl.)25 min drive
Room options
View all photos for Suite
Suite
- 700 sq ft
- City view
- Sleeps 3
- 1 King Bed
View all photos for Presidential Suite
Presidential Suite
- 2260 sq ft
- City view
- Sleeps 4
- 2 King Beds
View all photos for Standard Single Room
Standard Single Room
- 269 sq ft
- City view
- Sleeps 1
- 1 Large Twin Bed
View all photos for Standard Twin Room
Standard Twin Room
- 398 sq ft
- City view
- Sleeps 2
- 2 Twin Beds
View all photos for Standard Double Room
Standard Double Room
- 398 sq ft
- City view
- Sleeps 2
- 1 King Bed
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About this property
The ONE Hotel Astana
4-star hotel in Almaty District
This smoke-free hotel features a full-service spa, a restaurant, and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a sauna, and spa services.
The ONE Hotel Astana offers 44 air-conditioned accommodations with free minibar items and minibars. Plasma televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.
This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
In addition to a full-service spa, The ONE Hotel Astana features a health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.
Business-related amenities at this 4-star property consist of a business center and a meeting room. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.
The ONE Hotel Astana is a smoke-free property.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
The ONE Hotel Astana has a restaurant on site.
24-hour room service is available.
Languages
English, Russian
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle (surcharge)
- Free self parking on site
Food and drink
- Daily full breakfast available 7:00 AM to 11:00 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
- A bar/lounge
- A restaurant
Things to do
- Bicycle rentals
- Full-service spa
- Health club
- Playground
- Sauna
- Steam room
Family friendly
- In-room refrigerator
- Laundry facilities
- Playground
- Rollaway/extra bed (surcharge)
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Tour and ticket assistance
Business services
- Business center
- Meeting room
Outdoors
- Garden
- Terrace
Full-service spa
- Massage
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Wheelchair accessible (may have limitations)
More
- Banquet hall
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
- Rollaway/extra bed (surcharge)
Bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Private bathroom
- Shower/bathtub combination
- Slippers
- Towels provided
Entertainment
- Plasma TV with digital channels
Food and drink
- 24-hour room service
- Free stocked minibar
- Refrigerator
More
- Air conditioning
- Desk
- Iron/ironing board on request
- Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 1:30 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 6000 per night
Property payment types
Important information
Optional extras
- Fee for full breakfast: approximately KZT 5000 for adults and KZT 5000 for children
- Airport shuttle fee: KZT 4000.00 per vehicle (one-way)
- Rollaway bed fee: KZT 6000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
We should mention
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
No pets and no service animals are allowed at this property
Property is also known as
ONE Hotel Astana
The ONE Hotel Astana Nur-Sultan
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ONE Hotel Astana Nur-Sultan
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The ONE Hotel Astana Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 2 out of 3 reviews
10 - Excellent
2
Rating 8 - Good. 1 out of 3 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 3 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 3 reviews
2 - Terrible
0
10/10
Cleanliness
6.0/10
Staff & service
10/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
8/10 Good
Khaled
May 3, 2022
Liked: Cleanliness, property conditions & facilities, room comfort
Goid
Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
Khaled
Stayed 1 night in Apr 2022
10/10 Excellent
ALEXANDR
Jun 21, 2021
ALEXANDR
Stayed 2 nights in Jun 2021