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Staff was friendly and extremely professional. Parking is a big plus!!!

Lovely attentive staff, quiet rooms, a beautiful garden, a perfect stay.

Wonderful hotel, lots of places to eat in the Plaza and walking distance to shops. Very helpful staff and we would stay her again. Highly recommend

Not really a hotel…more of an experiment. Two big issues: arrival logistics and crazed decor. The hotel occupies one floor, 4 flights up off of a busy street. There isn’t a way to stand with a car, so you need to self park in the public parking lot across the way and navigate to the building. Then you buzz to get in but the choices then are the stairs or an elevator, which is locked. No signage explains where to find the hotel floor. When we asked why there isn’t any signage about all of this, they said they assume guests will learn all they need to know from their website. Second issue: while you will see some charming pictures of quirky decor online, in reality the landings, hallways and rooms are crammed with miscellaneous sculptures and art for sale. I am sure this was all a joy to acquire, but it is just too crowded and poorly hung to appreciate any of it. Property upkeep is also an issue, primarily in the common area. Positives are the staff, who try hard, hot water and an excellent location. We are frequent travelers and habitually high raters. This whole experience will cause us to be more cautious about booking hotels in the future.

The area was unkept. Empty bottles and glasses outside. No doors opened at 3 pm when we circulated the entire property. We thought the place had gone bankrupt. Eventually we pounded on the door and an elderly man came to the front door. He could not understand our frustration of not being able to enter. He came outside, next he got locked outside - malfunctioning front doors. He circled the outside of the building and came back to re-open the front door. The hotel is old, run down, homeless individuals were in the back doors. Messy. Run down and looks unkept. We left and did not stay even though we had paid for our 2 nights. Felt very unsafe and unkept. Did not feel secure for 2 women. Please select another hotel.

Our stay at Hotel Santa Gilla was okay overall. The room was clean, but the furniture was quite dated and some of it was starting to show its age. The bathroom was the biggest issue for us—the shower was extremely small, and the doors did not seal properly, which resulted in water getting onto the bathroom floor. The listing was also a little misleading. The beach shown in the photos is not actually on the hotel property; it is a short drive away. Breakfast was decent, but nothing particularly special. Overall, the hotel worked for our stay, but there are a few areas that could use some updating and clearer information in the listing.