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The Crystal Luxury Bay Resort Nusa Dua

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Crystal Luxury Bay Resort Nusa Dua

Exterior detail
Jacuzzi Suite Pool View | Private spa tub
2 outdoor pools, free cabanas, pool umbrellas
2BR Penthouse Diamond | Private kitchen | Electric kettle
2 outdoor pools, free cabanas, pool umbrellas

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Spa
  • Room service

Explore the area

Map
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali, 80363
  • Puja Mandala
    ‪2 min drive‬
  • BIMC Hospital Nusa Dua
    ‪2 min drive‬
  • Tanjung Benoa Beach
    ‪7 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪13 min drive‬

Room options

Family Loft with Plunge Pool

  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Pool View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Pool View

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Jacuzzi Suite Pool View

Jacuzzi Suite Pool View | Private spa tub

Jacuzzi Suite Pool View

  • 516 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Bay View

Deluxe Bay View | In-room safe, desk, blackout drapes, soundproofing

Deluxe Bay View

  • 356 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Crystal Suite

Crystal Suite | In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

  • 818 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for 2BR Penthouse Diamond

2BR Penthouse Diamond | Private kitchen | Electric kettle

2BR Penthouse Diamond

  • 1194 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room

Deluxe Room | Bathroom | Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room

  • 356 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Loft Suite with Jacuzzi

Family Loft Suite with Jacuzzi | Living area | LCD TV

Family Loft Suite with Jacuzzi

  • 1195 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Bay View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Bay View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Loft Suite With Jacuzzi

In-room safe, desk, blackout drapes, soundproofing

Family Loft Suite With Jacuzzi

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for 3BR Penthouse Emerald

In-room safe, desk, blackout drapes, soundproofing

3BR Penthouse Emerald

  • Sleeps 6
  • 1 King Bed

View all photos for 2BR Penthouse Diamond

In-room safe, desk, blackout drapes, soundproofing

2BR Penthouse Diamond

  • Sleeps 4
  • 1 King Bed

View all photos for Jacuzzi Suite Pool View

In-room safe, desk, blackout drapes, soundproofing

Jacuzzi Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Pool View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Crystal Suite

In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

  • Sleeps 2
  • 1 King Bed

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About this property

The Crystal Luxury Bay Resort Nusa Dua

4-star hotel in By Pass Ngurah Rai
2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 poolside bars, a fitness center, and a bar/lounge.
The Crystal Luxury Bay Resort Nusa Dua offers 214 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Nusa Dua hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Le Crystal has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a spa tub. The spa is open daily.
The Crystal Luxury Bay Resort Nusa Dua features a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This Mediterranean hotel also offers spa services, a library, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

The Crystal Luxury Bay Resort Nusa Dua is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Mangroves - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: IDR 200,000 for adults and IDR 100,000 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mangroves

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
11 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 200000 for adults and IDR 100000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Crystal Luxury Bay Resort Nusa Dua
Crystal Luxury Bay Resort
Crystal Luxury Bay Nusa Dua
Crystal Luxury Bay
The Crystal Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel
The Crystal Luxury Bay Resort Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

The Crystal Luxury Bay Resort Nusa Dua Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 56 reviews" "
Rating 8 - Good. 16 out of 56 reviews" "
Rating 6 - Okay. 8 out of 56 reviews" "
Rating 4 - Poor. 11 out of 56 reviews" "
Rating 2 - Terrible. 5 out of 56 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Meenu Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I stayed at so far
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
Stayed 3 nights in Jan 2024

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Stayed 6 nights in Aug 2023

8/10 Good

Karin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pretty decent 2 nights stay.
Stayed 2 nights in Jul 2023

4/10 Poor

Dansuren

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Galina

Stayed 1 night in Apr 2023

8/10 Good

Maxine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Stayed 6 nights in Sep 2022

6/10 Okay

Joshua

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Stayed 6 nights in Aug 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not worth
Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best five star hotel I ever stayed.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
Stayed 5 nights in Dec 2019

10/10 Excellent

Song Koon Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Stayed 2 nights in Dec 2019

8/10 Good

Duran, Perth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
Stayed 3 nights in Oct 2019

8/10 Good

Aisha

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Allowed an earlier check in. Much appreciated. Prompt response to a maintenence issue.
Stayed 1 night in Jun 2019

10/10 Excellent

Raghava, Kuala Lumpur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty well maintained. The staff are courteous. Breakfast served on 8th floor worth a special mention. The staff here knows how to take care of guests. The setting is fantastic. It's a' la carte breakfast which you can order the previous day, tell them when you wanted to come in the morning and they will have it ready for you! Family friendly and fairly near to the beach (they provide free transport service to beach). Loved staying here.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Place was awesome and staff was very friendly...great food and facilities
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a lovely hotel in not such a nice area. This didn't matter too much as we relaxed a lot at the hotel and travelled around. The staff were so very lovely, but they really do need some more training. There knowledge of english was very poor. When you called for room service, they didn't understand, sent the wrong things or didn't bother coming at all. We requested via expedia prior to travelling, a bottle of champagne in our room on arrival (to celebrate our engagement.) They had forgotten to put it in. We reminded them, then one hour later they called to say they didn't have any in stock. Often the barmen left the pool bar upstairs unattended and we had to chase down security to radio staff so that we could sign for our bill. Slow and not very attentive service. This is all due to lack of training. They were lovely people and really did care for us, just some useful feedback for them to improve for the next customers. Hotel had predominantly chinese guests so their breakfast menu was mainly asian food. However the breakfast staff always greeted us and offered to cool us english breakfasts daily! This was a very kind gesture and greatly appreciated. Reception staff were good amd helpful. Especially a man named Febrian. he recommended great tours and always looked after us. Overall we thoroughly enjoyed our stay and loved the friendly staff.
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and neat. Staff was friendly and helpful
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Positives: 1. As usual, very nice staff and helpful. Always happy to assist us. 2. Reception area is quute welcoming 3. Amazingly, gave us an offer for 10 mins free massage, which undortunately I can't use on this stay 4. Rooms exterior looks quite modern with wood theme 5. Good queen sized beds on twins 6. Interior is quite spacey despite small room, likely from minimalist models and less bulky wardrobe like older type of hotel Negatives 1. Was very hot when I got in, took very long to cool down. 2. Bathroom in general is inadequately serviced, e.g. corroded hair dryer, mouldy corners, water splashed everywhere on opening tap despite small running water, mouldy soap holder, etc. 3. Room was quite smelly on arrival 4. Street view gives us lots of barking dog sounds, so disturbing 5. Not sure sure what used for cleaning, but sticky floor and quite dirty still 6. Need nee pillows, pleade consider firmer ones. It was so thin, frlt like no pillows at all. 7. Unfortunately, I havr to rate, compared to many other hitels in Bali, with similar price, I will reveive a better value for money.
Stayed 1 night in Dec 2018

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff but shops are very far from the hotel. Stafs are very helpful. Beaches are not very far from this hotel.
Stayed 4 nights in Nov 2018

8/10 Good

J, Melbourne

Liked: Cleanliness, staff & service, room comfort
The room is spaces and the bed is comfortable but the air conditioning needs to be improved. Is kind of hot in the room.
Stayed 1 night in Nov 2018