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"The Hotel de Rome is a beautiful property, but our experience was affected by an unfortunate incident at check-in. The hotel entrance has stairs with no ramp, requiring luggage to be lifted by hand. The bellboy was carrying a large suitcase in each hand and accidentally hit mine against a step, breaking the handle." "What was most disappointing was his reaction. Instead of apologizing, he tried to downplay his mistake and even insinuated on the way to our room that the suitcase was already broken, which was very unpleasant. After I insisted, the staff took the bag and repaired the handle. Management also credited €50 to our hotel bill for the inconvenience. While the issue was eventually resolved and compensated, the lack of an initial apology and the staff's defensive attitude did not match the service standards expected from a five-star luxury hotel."

Short business stay. The room was great. Spacious, stylish and a good nights sleep. I would stay here again.

Perfect in every way

Luxurious hotel in good location. Breakfast outstanding quality and service, though dining restaurant pricey (good alternatives nearby). Staff very friendly and wecoming.