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Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

4.5 star property

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February 2025

Photo gallery for Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

Super Deluxe Room | Balcony
Presidential Suite | View from room
Gift shop
Indoor pool
Interior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Room service
  • Spa

Explore the area

Map
No: 10, Glenfall Road, Nuwara Eliya, Central, 22200
  • Victoria Park
    5 min walk
  • Nuwara Eliya Golf Club
    13 min walk
  • Assemblies of God Church Nuwara Eliya
    16 min walk
  • Kandy (KDZ-Polgolla Reservoir)
    159 min drive

Room options

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Triple Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Royal Studio

Royal Studio | Premium bedding, down comforters, minibar, in-room safe

Royal Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Presidential Room, 1 King Bed

  • 667 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

4.5-star Nuwara Eliya hotel with winery
2 restaurants, an attached winery, and a full-service spa are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an indoor pool, 2 bars/lounges, and a fitness center are onsite.
Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty offers 160 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
A winery is attached to this Nuwara Eliya hotel. In addition to a full-service spa, Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty features an indoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and 2 meeting rooms. Event facilities measuring 7000 square feet (650 square meters) include a conference center. This luxury hotel also offers a children's pool, a fitness center, and a terrace. Complimentary self parking and valet parking are available on site.

Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, German, Hindi

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Winery

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (7,000 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hardwood flooring in room
  • No elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 70.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 35.00 (from 5 to 10 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18 per person
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Araliya Green Hills Hotel Nuwara Eliya
Araliya Green Hills Hotel
Araliya Green Hills Nuwara Eliya
Araliya Green Hills
Araliya Green Hills Hotel

Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 34 reviews" "
Rating 8 - Good. 13 out of 34 reviews" "
Rating 6 - Okay. 4 out of 34 reviews" "
Rating 4 - Poor. 5 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! Everyone was very accommodating and friendly. Definitely felt like home
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Physical plant is okay, but service is terrible
The physical infrastructure of this hotel is in okay shape (but not great shape). Where the hotel really disappoints is in service. The staff are not well trained, and systems are not in place for reasonable performance. Our check-in process was confusing, where they found my name and booking in their system, and then 5 minutes later asked me if I was sure that I booked at Araliya Green Hills. I ordered a boxed breakfast to take on my early morning hike, but they forgot to put it in. The front desk staff later explained to me that they put in the order, but the kitchen staff messed up. When I asked for it at 5am, instead of simply saying "sorry, the food isn't ready", the staff wasted 10 minutes of my time interrogating me about who did i put the order with, what did I order etc, to try and make the case that I must have forgotten. Luckily I had taken a picture of the written order, and that finally got the staff to stop wasting my time. I won't write more, but there were more incidents like this, which all signaled untrained, unprofessional staff. i think they are trying to run the hotel on a low budget, without properly training staff. There are many other hotels in Nuwara Eliya with much better views and better location. I would strongly recommend staying at one of those instead. Maybe pick a boutique hotel on a hillside if you can. Araliya Green Hills is only worth it if you are paying no more than $80 per night.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kanchana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, with good food, great service
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were we helpful and polite property was clean , meals were good will stay in in that hotel again .
Stayed 1 night in Jan 2020

8/10 Good

Angie Mui Gek

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Property was nice. Wifi was slow. Service is slow too
Stayed 2 nights in Dec 2019

4/10 Poor

SH

Disliked: Property conditions & facilities
would not let me leave property after check out process was complete until they checked the room. this should have been completed when customer requested to have checkout paperwork ready.
Stayed 1 night in Dec 2019

10/10 Excellent

Sundararaj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Exciting
Stayed 1 night in Dec 2019

4/10 Poor

Michelle

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not recommend
The hotel was clean and tidy but the service left much to be desired. We were asked to wait for our welcone drinks and then go to our room, the welcome drink never arrived, so we decided to head to our room. I told reception to send our bags to our room as we did not want to wait any longer for our welcome drink. We had to wait for 30 minutes for the concierge to call and check if we were in the room to send the bags up. There was also no follow through on anything. For example we were told on our arrival that there was an al a carte restaurant on site. When we came down for dinner, we were told by the front desk manager that there was a private funtion, but could head up to the bar for dinner instead. There was no staff member there - we had to ring reception for someone and was then told that we could not eat there because it was a bar. We had to explain how we ended up at the bar, and it took almost 45 mins just to order and we were the only ones there. We never got water glasses to drink our large bottled water. We also misplaced my phone charger. While it had been found, it took a whole day, about 8 phone calls and me standing at reception to have it returned. I was constantly told it would be sent to my room but it never came and every time i rang i had to repeat the story and/or would get passed around. While its clean and tidy, i wouldnt recommend staying there. Help isnt easily available.
Stayed 2 nights in Dec 2019

10/10 Excellent

Lakshitha,F, Kandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I returned to Araliya Green Hills Hotel after our very pleasant first stay back in 2018. The staff is very friendly and helpful in every way possible and they try their best to make your stay a very pleasant one. The rooms are super clean and tidy and the food is amazing. There’s a huge variety of food to choose from, not to forget the great variety of artisanal teas. A special thanks goes to Mr. Sampath (F&B manager), Mr. Pavindu (Chef) and Mr. Krishnan (server) for making our stay a very memorable one. Five stars from the Fernandos! Keep up the good work!
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably new property that's why they are trying recover cost with different ways. I booked through expidia with full details of the guests for whom the room was booked. On my arrival it was told to me that I have to pay additional 18 USD as child meal was not included in the price. I failed to understand how it happened? Never heard any where this kind of system. On the basis of age and the number the of the guests the price was quoted but they further collected additional USD 18 from me. So, at the time of booking please double check about everything otherwise any one may end up paying extra amount.
Stayed 1 night in Oct 2019

8/10 Good

P P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel & great service
The hotel was really good and service was acceptional from the reception staff. The room nice, however the view was facing another hotel and court yard, so you couldn’t look out of the window to admire the views. Also the hearing in the room wasn’t all that it kept cutting off every 5 minutes and coming back on as it was really cold that evening and I was suffering from a cold it would have been nice to be in a warm room.
Stayed 1 night in Mar 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens at and surrounding this hotel.
Overall, this hotel was great. The rooms were clean, has a nice small heated pool, and great fitness area. Large selection of food at breakfast, overall good options. Staff is very friendly throughout the hotel. My spouse had a good massage, unfortunately my experience at the spa was not very good. Nearby, there are some beautiful gardens at Victoria Park as well as a small one hear and at the Grand Hotel behind this hotel. Waterfall, botanical gardens and several tea plantations an easy drive from the hotel, however the drive to get to Neuwara Eliya is not for the faint of heart. Good wifi at the hotel but a few random short power outages during our stay.
Stayed 3 nights in Mar 2019

10/10 Excellent

Saleh, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good experience . Everything was more than i expect
Stayed 2 nights in Aug 2018

10/10 Excellent

Lakshitha, Little Rock, AR.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel that was a home away from home.
The hotel staff was very friendly and courteous from day one. The food selection was very good and our room was very clean. Any of our requests to the front office was handled immediately. Mr. Manoj Raj at the dining area was so friendly and helpful to us and made our breakfast and dinner a very pleasant experience. I am sure the other hotel staff members are the same. All in all, it was a very enjoyable experience for my wife and I and I recommend this hotel to anyone looking for a getaway to enjoy peace and tranquility in the hill country.
Stayed 1 night in Jun 2018

6/10 Okay

Debashis, Singapore

Liked: Cleanliness, staff & service
Hotel Close to the City-Sri Lankan Experience
We reached the hotel in the late evening by our van.Staff in the hotel geeted us and served hot chocolate.I would rather prefer a very strong tea as Nuwara Eliya tea is famous as the tea grown at high mountain.We booked a super deluxe room and it was in 2nd floor.The room was clean but the interior was quite old fashioned.Bathroom was very neat and clean.We stayed 2 night in that hotel.Though the breakfast had a quite variety and we tried most of them but could not get a feeling of Sri Lankan food.However the I liked sambal and sambar (made of fresh vegetables) very much.We ordered room service and the foid was horrible though they served well.It is nicely located to reach city and to other areas but we felt the money we spent for two night is not of worth.I would still recommend this hotel if somebody is staying for one night.They need to be competitive in relation to the pricing.Improvement needed for the breakfast.I forgot to mention the banana cake was a bit hard and felt like not fresh.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dhal
Great!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever
Won't go back again, worse hotel ever, it has extremely small pool and gardens, and Super high rate.

6/10 Okay

Richard, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your booking is for tomorrow sir
Got off to a bad start – ‘your booking is for tomorrow sir and anyway Expedia have cancelled the booking’. Resolved quickly by producing the (already paid) Wotif confirmation but no apology. Everything thereafter was ‘good’. Location quiet and secluded but ten minutes walk to the centre of Nuwara Eliya, comfortable rooms, prompt and attentive service, reasonable and reasonably-priced food, etc. But atmosphere – generally and especially in the horrible bars – was a bit charmless (this may have something to do with the fact it was an Arabic hotel and their décor was simply not to our taste – certainly that could explain the bars).

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome place. A real gem.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Very good

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel facilities were excellent and staff very helpful if a little disorganised.

8/10 Good

PKMATH

Liked: Cleanliness, staff & service, room comfort
A comfortable stay
A nice clean well appointed hotel with spacious rooms but modest amenities in the form of toiletteries etc. A good breakfast buffet. Location slightly away but not a major handicap. Lacks atmosphere and very package tour group type hotel. The tariffs much higher than value offered and certainly not a 5 star. I would rate it 3.5 to 4 stars.

4/10 Poor

MANEA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hervorragendes Abendessen und guter Service im Restaurant. Das Restaurant ist aber leider im Untergeschoss und daher vom Ambiente nicht wirklich schön.
Stayed 1 night in Jan 2018