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Crowne Plaza Suffern - Mahwah by IHG

3.5 star property

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Photo gallery for Crowne Plaza Suffern - Mahwah by IHG

Interior
Exterior
Meeting facility
Terrace/patio
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Room service
  • Gym
$120
includes taxes & fees
Oct 22 - Oct 23

Explore the area

View in a map
3 Executive Blvd, Suffern, NY, 10901
  • Place, Good Samaritan Hospital - Suffern
    ‪3 min drive‬
  • Place, Rockland Community College
    ‪5 min drive‬
  • Place, Ramapo College of New Jersey
    ‪6 min drive‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(66 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(64 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower) | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

8.6 out of 10
Excellent
(21 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Premium)

Room amenity

Club Room, 1 King Bed (Premium)

7.0 out of 10
Good
(4 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds (Premium)

1 bedroom, premium bedding, in-room safe, desk

Club Room, 2 Queen Beds (Premium)

8.8 out of 10
Excellent
(3 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Room amenity

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Suffern - Mahwah by IHG

3.5-star Suffern hotel close to Rockland Community College
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Crowne Plaza Suffern - Mahwah by IHG offers 229 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Suffern hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and microwaves can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center and 12 meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 25000 square feet (2323 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

Crowne Plaza Suffern - Mahwah by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Flagstone Restaurant - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Koi Lounge - This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; USD 21 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Flagstone Restaurant
  • Koi Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (25,000 square feet of space)

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Grab bar in shower (32 inches high)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 75 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 21 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Mahwah
Crowne Plaza Mahwah Hotel
Crowne Plaza Mahwah Hotel Suffern
Crowne Plaza Suffern
Crowne Plaza Suffern Mahwah
Suffern Crowne Plaza
Suffern Mahwah
Crowne Plaza Suffern Mahwah Hotel
Crowne Plaza Suffern Mahwah
Crowne Plaza Suffern Mahwah an IHG Hotel
Crowne Plaza Suffern - Mahwah by IHG Hotel
Crowne Plaza Suffern - Mahwah by IHG Suffern
Crowne Plaza Suffern - Mahwah by IHG Hotel Suffern

Crowne Plaza Suffern - Mahwah by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 645 out of 1019 reviews
Rating 8 - Good. 216 out of 1019 reviews
Rating 6 - Okay. 91 out of 1019 reviews
Rating 4 - Poor. 29 out of 1019 reviews
Rating 2 - Terrible. 38 out of 1019 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness

Poor housekeeping service

The hotel is nice the staff is friendly and the location was perfect for us the only complaint i have is the housekeeping..it was never done for us even after requesting it several days in a row .we didnt have fresh towels or toilet paper ,we had to call down every night after a very long hot day , for clean towels and toilet paper in order to shower Our garbages were overflowing and we asked every morning for the room to be cleaned and it never was .it was very disappointing and soured our stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Isaac

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jamelah, New City

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice. I highly recommend.
Stayed 1 night in Jul 2025

8/10 Good

Ge

Stayed 2 nights in Jul 2025

10/10 Excellent

Minerva J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice and I was really impressed with the quality of the Hotel
Stayed 2 nights in Jul 2025

4/10 Poor

Raphael

Stayed 3 nights in Jul 2025

10/10 Excellent

Gleyan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything.i just wished they had a pool and the only thing i did not like was that it smelled musty in the hallways and in the morning it did smell great but id deffenitly go again
Stayed 1 night in Jul 2025

10/10 Excellent

Saron

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying. No complaints at all.
Stayed 3 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property - definitely stay again
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Darkens

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jul 2025

10/10 Excellent

PRISCILLA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great with the exception of having dinner on Wednesday evening. Alberto sat us down and it took Pattie 27 minutes to ask us if we were interested in placing an order!!!! Other than that I was enamored with the inside scent. ❤️❤️❤️
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodations .. friendly staff. Super comfortable bed.
Stayed 1 night in Jul 2025

8/10 Good

Rohan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of our more pleasant hotel experiences in the past year.
Stayed 1 night in Jul 2025

10/10 Excellent

charles

Stayed 2 nights in Jul 2025

10/10 Excellent

Liis

Stayed 1 night in Jul 2025

8/10 Good

Walter

Business traveler
Liked: Cleanliness, staff & service, room comfort

Business Stay

Overall the facility was very nice. Breakfast buffet and staff were excellent. The room was clean, but the AC was extremely loud and you could hear water dripping in pipes in the wall. Also, the TV remote was not working and the TV randomly came on at 2am.
Stayed 1 night in Jun 2025

10/10 Excellent

Yitzi

Great
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Efren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Herim

Stayed 1 night in Jul 2025

8/10 Good

Abraham

Liked: Cleanliness, property conditions & facilities
Quite place
Stayed 1 night in Jul 2025