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Ruby True Hotel

3.0 star property

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January 2025

Photo gallery for Ruby True Hotel

Outdoor pool, sun loungers
Front of property
Free daily buffet breakfast
Lobby
Deluxe Twin Room | Minibar, in-room safe, desk, blackout drapes

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Room service
  • Parking included
  • 24/7 front desk

Explore the area

Map
Myat Lay Road, Nyaung-U, Mandalay, 11221
  • Petleik Pagodas
    3 min drive
  • Dhammayazika Pagoda
    4 min drive
  • The Library
    2 min walk
  • Nyaung-U (NYU)
    17 min drive

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Twin Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, blackout drapes

Superior Twin Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room

Superior Triple Room | Minibar, in-room safe, desk, blackout drapes

Superior Triple Room

  • Sleeps 3
  • 3 Twin Beds

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About this property

Ruby True Hotel

3-star Bagan hotel with restaurant
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, concierge services, and dry cleaning.
Ruby True Hotel offers 38 air-conditioned accommodations with minibars and safes. Rooms open to patios. 21-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Bagan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This business-friendly hotel also offers an outdoor pool, a terrace, and multilingual staff. Onsite self parking is complimentary.

Ruby True Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.
Ruby True Dining - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ruby True Dining

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 1 floor
  • 7 buildings
  • Built in 2013
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ruby True Hotel Bagan
Ruby True Hotel
Ruby True Bagan
Ruby True Hotel Nyaung-U
Ruby True Nyaung-U
Ruby True Hotel Hotel
Ruby True Hotel Nyaung-U
Ruby True Hotel Hotel Nyaung-U

Ruby True Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 91 reviews" "
Rating 8 - Good. 27 out of 91 reviews" "
Rating 6 - Okay. 5 out of 91 reviews" "
Rating 4 - Poor. 0 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.0/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
The property has potential but is quite outdated and is extremely cold during the night.
Stayed 3 nights in Jan 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a Hotel
Beautiful hotel. Most welcoming place I have stayed at in many years of world wide travel thanks to the owner/manager Ms. Wa Wa (sorry if the spelling is incorrect). She greets you on arrival and sends you off with her warm and beautiful smile upon departure (even at an early hour of the morning). Special acknowledgment also to the restaurant manager. The entire staff are most courteous and friendly. Each room is set up as a bungalow with a balcony. The rooms are very comfortable and clean. The bathrooms are somewhat outdated but no problem as everything works fine. Plenty of hot water for the shower/tub combination. Wifi was excellent. The pool is large and well maintained as is the entire hotel complex. The breakfast buffet is good. I would definitely stay at this hotel again if my travels bring me back to Bagan.
Stayed 3 nights in Jan 2020

10/10 Excellent

Anasuya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool
We stayed two nights and it was a relaxing stay with a welcome pool. The wait staff was very attentive in the dining hall and gave us lots of coffee. The breakfast buffet was good.
Stayed 2 nights in Jan 2020

8/10 Good

Christel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and affordable
Very comfortable and clean hotel. Brand new swimming pool. Charming cottages. Friendly staff.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and cheerful staffs. They remain at our disposal from early morning until dark. Everywhere is clean.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Each room is a separate bungalow with a balcony. The room is huge with a large bathroom and a tub. The pool is a nice addition. But the best thing about this hotel is the staff, and especially Wawa. We arrived early in the morning and they had the room ready for us. They helped us with the bus ticket and with other things as well. It is far from the center but that’s an advantage, because it’s quiet. It is possible to walk to the village which is nearby. Anywhere else you need a ride anyway, so it doesn’t really matter.
Stayed 1 night in Oct 2019

10/10 Excellent

KevinTan, MALAYSIA

Traveled with group
Liked: Staff & service, property conditions & facilities
Good locality. Near new Bagan. Facilities arranged by hotel staffs like ebike. Van pickup are wonderful. Personal attention provide by manager Ms Wahwah are incredible. Bfast are average reasonable. Will be back.
Stayed 1 night in Sep 2019

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

George, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay.
Very friendly and well trained staffs, room are large and cleaning, garden is well managed, hotel room is very quite for relax.
Stayed 3 nights in Jun 2018

8/10 Good

B Tuyet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imagine 30+ units scattered in a large and lovingly tended garden, very comfortable beds with excellent linen, and a standard of service rarely found anywhere at a mid-range establishment. During our three night stay early in 2018, my wife and I had the feeling that we were welcome visitors to a friend’s home – the sort of friend who’ll make sure you get good support from your electric bike rental place when the batteries died, and who’ll get up at four a.m. to send you on to the Mandalay boat with a breakfast box in hand. Yes, the Ruby True’s cottages could use a face-lift; in particular we older folks would appreciate better lighting and brighter walls. The shower head and controls could be updated with individually adjustable apparatus, and there could be more hooks and a larger tray or shelf to hold bathroom gear. The wi-fi signal is strongest near the office and dining room; we suppose there are ways to enhance the signal elsewhere on the property. We were told that the Ruby True has a new owner who’s planning to renovate. If this is so, pray that the work is done thoughtfully, with care to preserve what makes this inn so delightfully retro.
Stayed 3 nights in Feb 2018

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic base to explore the delights of Bagan
Ruby True is based within New Bagan and is a little far from some of the main sites in Old Bagan. However, as it is likely that you will be using an eBike or cycle this is not really an issue and the peace and quiet of the area is welcome. The hotel is an excellent spot to explore Bagan. the staff are supper friendly and can arrange bike, eBike, Tuk Tuk and various other services to help you see the pagodas and temples. Facilities are very good with nice clean rooms and good showers. Breakfast is excellent and Ms Wah Wah is probably one of the friendliest people you will meet. The hotel really places a heavy emphasis on customer service and support and I would recommend this as a good base to explore a fascinating area.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At Ruby True, War War makes everything happen
We had a lovely stay at Ruby True, at a quiet edge of New Bagan, near many monuments. War War, the manager, took us by the arm upon arrival and throughout our stay, at any hour, made every request reality, whether we needed a superb guide, a tuktuk or taxi at any hour, a teapot, or an ebike. She is a fantastic manager. The cottages are old world charming, and everyone on staff is kind and helpful.
Stayed 3 nights in Dec 2017

10/10 Excellent

David, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Stay
This hotel was more than we expected. The room was clean and spacious. I and my wife really love the hotel manager Wah Wah and the staff. They were extremely helpful. We suggest the cultural show during dinner in Amata (from 7:15 pm to 8:30 pm). Great experience. For the restaurant, try The Moon. Excellent food. e-bikes can be rent and it is very useful to travel around. It could be difficult for some to ride. Hot-air balloon ride is also a great experience. The manager arranged a boat for only two of us to watch the sun set in Irrawaddy river near Bagan. It costs around 12 US$ for the whole trip and we feel very special. Amazing experience. Strongly recommended. We will stay in this hotel again.
Stayed 3 nights in Dec 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling at home in Bagan,,,,,,,,,,,,,,,
I have not words to express my gratitude to the hotel manager Ms. Wah Wah, I still miss her a lot., What a such nice person very sweet, and friendly. She all members of the hotel staff made me feel atl at home immediately. The hotel is great, the location amazing, if you want to move, you just need to rent a motorbike. The hotel is lovely and quiet a place to relax after visiting all the temples. I will go back with my 2 daughters next summer. One thing I want to mention about Wah Wah, she prepared for me breakfast to go, and she was waiting for me at 4 am at the main lobby when I was waiting for the OK bus on my route to Mandalay. Thanks so much to you and all the staffs people at the hotel. AMAZING STAY
Stayed 2 nights in Nov 2017

2/10 Terrible

paul b.

Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID
Our room did not resemble the photos on line and the bathroom looked like an old totally unmaintained 1959’s motel. We are not fussy and not snobs but that place was rough. We left after 15 minutes and let them keep our 3 days payment.
Stayed 3 nights in Dec 2017

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cottages, amazing service, great food!
My wife and I stayed at Ruby True hotel for 3 nights during our trip to Bagan. We arrived a little before lunch after taking the train from Yangon and they allowed us an early check-in, which was nice and convenient for us. The hotel rooms are quaint cottage-style rooms with thatched wooden walls. The grounds of the hotel are really beautiful and tranquil. Service at the hotel is amazing, we were immediately welcomed by the hotel manager/owner Wawa, who is so friendly and helpful about everything. We actually ate all of our meals in Bagan at the Ruby True restaurant because we were tired after visiting so many temples in the sun, and because the food is really excellent! Highlights were the various curries and tom yum gom soup. Prices at the hotel restaurant are also really good. The location is in New Bagan, as with most hotels in the area, so transportation by driver or ebike is recommended to visit the temples. One recommendation to travelers to Myanmar and SE Asia generally - bring a mosquito net for your bed! There were a bunch of mosquitos around that got into the room at times but we had no problem with it and got no bites because we hung a mosquito net. As mosquitos in Myanmar can sometimes carry diseases like Zika or even malaria, take care to protect yourself and don't expect hotels to provide nets, they generally do not! Overall we had a great stay and would highly recommend Ruby True but again reminding visitors - Bring your own mosquito net!
Stayed 3 nights in Nov 2017

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and service level. Great breakfasts quiet location beautiful grounds. Facility is older but well maintained
Stayed 3 nights in Nov 2017

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and friendly
I found the staff helpful and the room comfortable. There is a little veranda outside each room and meals are served in a pleasant garden. All services are available.
Stayed 2 nights in Nov 2017

8/10 Good

Daniel

Liked: Staff & service
Disliked: Room comfort
It was great. The staff is very friendly. The breakfast is nice. The bedroom and shower is OK. It is what it is. It is what you pay for.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Ruby True is part of the great experience!!
Ruby True was a fantastic place to stay. Very clean rooms, quiet and it was great to sit on the balcony in the evenings and just enjoy a bit of peace. If you are going there thinking you will get 5 star luxury then this is not the place for you. Rooms are basic and dated (which add to the charm) and water pressure is not great, but you have a peaceful location that is clean. I would recommend they update the bathrooms though. Staff are fantastic, breakfast was a set meal and very tasty, wah wah and her staff were extremely helpful and nothing was ever too much. They will help you with anything that you need. I liked the fact we were away from the shops and restaurants especially after a busy day sight seeing. However, there are great restaurants only 10-15 mins walk away. I got an e-bike that wah wah sorted out for me. I recommend getting the newer ones that they can get you from across the road as the wheels have a lot more grip. The road coming into the property is very dusty and I really struggled on the old e-bikes. They also organised a taxi for me and this was absolutely brilliant as I did not have to worry about not falling off the e-bike. The drivers name was 'ozil' (this is how he pronounced it). He took me all over and showed me some great places and explained some of the history. All in all a magical trip and Ruby True Hotel added to the experience!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely garden setting, nice people and very clean and comfortable bed

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great staff
The good staff is fantastic and will do whatever it takes to make you happy. Rooms are large with eccentric ac and amenities. Restaurant was great with low prices and good food. Not so good. Beds in this part of world are hard. Like sleeping on floor. Shower can use update. No spa or pool. Overall staff is so friendly I would recommend but bring something to sleep on.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner/manager of this hotel is very attentive and bent over backwards to ensure that we had a fantastic stay. She even awoke at 4:45AM to give us breakfast to go because we were leaving at 5AM. She is very kind and truly understands customer service. The hotel is clean and quiet.

10/10 Excellent

wayne, Australia

Liked: Cleanliness, staff & service, room comfort
Bagan experience
The manager of this howl WahWah made our stay at this hotel memorable as did all of the other staff employed. The level of service she provided was above and beyond expectations. WahWah managed to assist us with return travel to Kampalte as well as obtains the names of places we could stay. In addition to this she communicated with the hotel we were heading for to advise them of what we were liking to do whilst there. You could not have asked for more! The hotel is a short easy walk away from central New Bagan with lots of small village roads to choose from to walk along, we loved our stay at this hotel