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Normanton Park Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for Normanton Park Hotel, Sure Hotel Collection by Best Western

2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
View from room
Terrace/patio
Standard Room, 1 Double Bed, Non Smoking, Garden View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Pet friendly
$83
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
Normanton Road, South Shore - Rutland Water, Oakham, England, LE15 8RP
  • Place, Rutland Water Nature Reserve
    ‪3 min walk‬
  • Place, Rutland Water Country Park
    ‪4 min walk‬
  • Place, Normanton Church
    ‪14 min walk‬
  • Airport, Nottingham (NQT)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 Double Bed, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Property amenity

Standard Room, 2 Twin Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 100 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Property amenity

Standard Room, Multiple Beds, Non Smoking

  • 100 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Superior Room, 1 Double Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Canopy Bed)

Standard Room, 1 Double Bed, Non Smoking (Canopy Bed) | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 Double Bed, Non Smoking (Canopy Bed)

  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed, Non Smoking (Four Poster Bed)

Superior Suite, 1 Double Bed, Non Smoking (Four Poster Bed) | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Superior Suite, 1 Double Bed, Non Smoking (Four Poster Bed)

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Courtyard View

Standard Room, 1 Double Bed, Non Smoking, Courtyard View | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 Double Bed, Non Smoking, Courtyard View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Garden View

Standard Room, 1 Double Bed, Non Smoking, Garden View | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 Double Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Courtyard View

Property amenity

Standard Room, 2 Twin Beds, Non Smoking, Courtyard View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Lake View

Property amenity

Standard Room, Multiple Beds, Non Smoking, Lake View

7.4 out of 10
Good
(3 reviews)
  • 205 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Normanton Park Hotel, Sure Hotel Collection by Best Western

3-star Oakham hotel with 2 restaurants
2 restaurants, a bar/lounge, and conference space are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Normanton Park Hotel, Sure Hotel Collection by Best Western offers 30 accommodations with safes and complimentary bottled water. Digital television is provided.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Oakham hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 2153 square feet (200 square meters) include conference space. This Oakham hotel also offers a terrace, multilingual staff, and a garden. Concierge services and wedding services can be provided.

Normanton Park Hotel, Sure Hotel Collection by Best Western is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Water View Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Clock Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner. Open daily.
Bar and Lounge - This bar specializes in international cuisine. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.95 for adults and GBP 7.50 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Bar and Lounge
  • The Clock Restaurant
  • Water View Restaurant

Things to do

  • Fishing
  • Playground
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.95 for adults and GBP 7.50 for children
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Normanton Park Hotel Oakham
Best Western Normanton Park Oakham
Best Western Normanton Park
Best Western Normanton Park Hotel
Normanton Park Hotel Sure Hotel Collection by Best Western

Normanton Park Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 126 out of 310 reviews
Rating 8 - Good. 100 out of 310 reviews
Rating 6 - Okay. 42 out of 310 reviews
Rating 4 - Poor. 25 out of 310 reviews
Rating 2 - Terrible. 17 out of 310 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Stephen, Southampton

Traveled with partner
Liked: Amenities
What a smashing place so close to the water with stunning views. Staff were ever so helpful.
Stayed 1 night in Aug 2025

2/10 Terrible

Tom

Disliked: Cleanliness, property conditions & facilities, room comfort

Amazing location, building. Poor experience, avoid

This is a beautiful building on a beautiful setting, worst thing is that best western have their hands on it. Rooms as dated, dirty, items broken, blood and stains on bedding, far too hot, broken noisy fan trying to combat it. The staff are ok but clearly don’t want to be there and this location should have a spa retreat welcome. No staff around after 10pm and couldn’t find anyone at 8am to complain to. Food is decidedly average - again, in this area it should be local food all the way. This was like eating in a below average pub. The dining rooms, like the rooms, are from another era. Whilst clean, it’s horrifically white, always set up for brekfast “nothing says enjoy your dinner” whilst they’re putting the cornflakes out. Bar area doesn’t have enough seating, and why do i need to go to the bar? You can see my glass is empty. Overall you could solve most of this with 4 weeks of maintenance, cleaning and staff training. In reality it’s very sad that this place isn’t run as a boutique / spa hotel. The usual best western experience - awful.
Stayed 1 night in Aug 2025

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Access straight into Rutland Water- very pretty, quiet and peaceful, lovely staff and nice room. Maybe a little tired in some places but in no way detracts from your stay - can’t wait to book again…and dogs are also allowed in some rooms - bonus!!
Stayed 1 night in Aug 2025

10/10 Excellent

Tracey

Great stay for our anniversary
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

as expected

comfortable enough room, friendly service at reception dated room need of a refresh. nice location
Stayed 1 night in Jul 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little gem overlooking Rutland Water.

A warm welcome at reception. On a very hot day it was wonderful to step into my room and find a fan on. All staff were friendly and helpful. My room was spotless and had everything I needed. The large bed was very comfortable. I had dinner and breakfast, both were very tasty. The dinner menu had an excellent selection of food. Free parking close to my room was very welcome. I will definitely visit again. Thank you for your excellent service and hospitality.
Stayed 1 night in Jul 2025

8/10 Good

Chris

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that it is impossible to be sure that you can have a dog friendly room at the time of booking, to be sure of getting a room you have to book, then check if a dog friendly room is available. In our case it wasn’t so I had to cancel and book elsewhere, and got ripped off for £160 cancellation fee. Not happy about this, Expedia need to sort this out - no point being an online booking business if you have to contact the hotel directly
Stayed 1 night in Jul 2025

10/10 Excellent

terry

Traveled with pets
Liked: Cleanliness, property conditions & facilities
The property might be rated three star but the staff are rated five star in our mind. They were polite, attentive, efficient and engaging when spoken to. The hotel and the whole of Rutland we found to be really helpful and polite. It`s the way Norfolk used to be but is sadly lacking in a lot of establishments these days. Nice to see that hospitality is still alive and well in Rutland and surrounding areas, The hotel is looking a little tired but didn`t spoil our stay any way, shape or form. Lot`s of rabbit holes around the garden area so be careful if walking off of the paths. We took our dog Oakley with us but unfortunately he had to stay on the lead around Rutland water as it is all about wildlife and the area being eco-friendly. There is an area of about an acre over at Sykes Lane where they can be let off the lead. Oakley, only eight months old was fascinated by the rabbits, birds, sheep and various other animals roaming outside the back of the hotel. He also had a fantastic holiday and was allowed inside parts of the hotel. Thanks to all the staff for a very relaxed visit.
Stayed 7 nights in Jun 2025

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting, recommended
Stayed 1 night in May 2025

8/10 Good

Susan

Stayed 1 night in May 2025

2/10 Terrible

Dave

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting unclean, unfriendly and in desperate need of renovation and new front of house staff
Stayed 1 night in May 2025

10/10 Excellent

colin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Normanton Park hotel was excellent. The experience with Expedia and our original hotel booking was terrible. We booked several weeks in advance and had a confirmed booking by Expedia at the other hotel, the booking was cancelled at short notice by a phone call from the hotel. It took me 3 hours on the phone to get Expedia to find us another hotel in the area. The original hotel was no help at all, Expedia suggested we call the hotel direct and rebook at a higher cost. Expedia & the other hotel terrible. Normanton Park hotel excellent.
Stayed 1 night in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location bested only by great service.

The staff were some of the best I've experienced, from the front desk to the restaurant. All went out of their way to be helpful and make my visit special. The hotel location, right off the walkway around Rutland Water was wonderful. Great views and easy access to the nearby marina and basic cafe. And the restaurant was in an orangery facing the water...beautiful. The on-site restaurant offerings were spot on. The breakfast service was your basic English breakfast but well done, high quality, and attentive service. Dinner was perfectly done...only 4 or 5 appetizer and 4 or 5 main course offerings. But these were high quality, properly cooked dishes and, from what I had, all fresh ingredients. Excellent dining experience. The only reason I didn't give a score of 10 across the board was the following... In booking through an app, I think I got one of the last rooms at a great rate. But the hallway leading to the room and the room and bathrooms themselves small, not much room for my bags and no real desk room. All of that is a little tricky for a 6'4" tall person. Still, I would definitely return to enjoy what overall was a great experience.
Stayed 2 nights in May 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not impressed. A splendid hotel, but poor service.

Waited 15 minutes for someone to appear at Reception. We and another guest hunted around for staff. No apology when a man eventually found time to check us in.
Stayed 1 night in May 2025

8/10 Good

Julian

Stayed 1 night in Apr 2025

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good view of the Lake

After we upgraded our room, we were much happier and it had a view of the lake. The initial room was supposedly with a courtyard view but there wasn’t one and it was so cramped. We had a lovely stay. The meals were good and the staff very helpful and pleasant
Lake view from the Normanton room
Back of hotel
Lake view
Stayed 2 nights in Feb 2025

6/10 Okay

Rosemary

Stayed 1 night in Apr 2025

8/10 Good

sarah

Traveled with partner
Lovely location
Stayed 1 night in Apr 2025

2/10 Terrible

Dan

Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a find. Lovely location with old style service
Stayed 3 nights in Mar 2025

2/10 Terrible

john

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Stephanie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Paid extra for the better room. No cold water through the shower so water was scalding. Used bath instead using kettle to take cold water from sink to cool water do. Spa feature if the bath did not work. Could hear the plumbing from room above us and when they were walking around it was loud. Breakfast was warm to cold. Was disappointed because it is in a beautiful setting and close enough that we would have visited again.
Stayed 1 night in Feb 2025

8/10 Good

Josie

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025