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SureStay Hotel by Best Western Castro Valley

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board
Free breakfast
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
The current price is $99
includes taxes & fees
May 25 - May 26

Explore the area

View in a map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, Golden Tee Golfland
    ‪4 min drive‬
  • Place, Hayward Japanese Gardens
    ‪4 min drive‬
  • Place, Lake Chabot Spa
    ‪5 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(31 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Similar properties

Lobby
Comfort Inn Castro Valley
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  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.4 out of 5, Excellent, 1,003 reviews
Comfort Inn Castro Valley

About this property

SureStay Hotel by Best Western Castro Valley

Castro Valley hotel with free breakfast
Along with a 24-hour front desk, this hotel has free breakfast and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wired and wireless Internet access. Onsite uncovered self parking is complimentary.
A complimentary breakfast is offered. An additional breakfast (subject to charges) is served daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castro Valley Inn

Castro Valley Inn

Surestay By Best Castro Valley

SureStay Hotel by Best Western Castro Valley Hotel

SureStay Hotel by Best Western Castro Valley Castro Valley

SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 277 out of 802 reviews
Rating 8 - Good. 301 out of 802 reviews
Rating 6 - Okay. 116 out of 802 reviews
Rating 4 - Poor. 58 out of 802 reviews
Rating 2 - Terrible. 50 out of 802 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Warren

Stayed 1 night in Feb 2026

2/10 Terrible

Manuel H.

Traveled with partner
Disliked: Cleanliness
Room was leaking water from the ceiling
Stayed 1 night in Feb 2026

10/10 Excellent

Rodolfo, Castro Valley

Stayed 2 nights in Jan 2026

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
It’s always a pleasant experience when I stay there. Easy on and off the freeway and it’s quiet.
Stayed 1 night in Feb 2026

10/10 Excellent

Abelardo

Stayed 1 night in Feb 2026

6/10 Okay

Fatima

Liked: Property conditions & facilities
The place is beautiful and the front desk attendant was very polite. As a woman arriving very late and staying alone, I did feel safe, which I appreciated. Unfortunately, the bedding was not clean. The pillows were visibly dirty—one looked like it had been stepped on with a dirty shoe. Shortly after getting into bed, I became itchy and believe I was bitten, which made it impossible to sleep comfortably. I have sensitive skin and could tell dust had accumulated. I barely slept due to this and was very disappointed, as cleanliness is non-negotiable.
Stayed 1 night in Jan 2026

2/10 Terrible

Rosalie

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms ARE neglected. First room assigned had four doors 3 were locked one bathroom door but no closet so, technically by building code standards, it isn't a bedroom.
Stayed 2 nights in Jan 2026

8/10 Good

Maria

Stayed 2 nights in Jan 2026

10/10 Excellent

KEVIN

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 1 night in Jan 2026

2/10 Terrible

Alicia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cold water for shower I was really looking forward to a bath before work Only hot water in sink Blood on one of the dry towels
Stayed 1 night in Jan 2026

2/10 Terrible

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Someone was smoking outside the room and the smell just came through. Have people smoke in designated areas. When I checked out the lady at the desk saw me waiting and she was on her cell phone for 4 minutes. She did not acknowledge me. This was at 10 A.M. on Tuesday 1/6. I stayed at the Economy Inn next door 6 year ago and the service was way better.
Stayed 1 night in Jan 2026

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay. The room was clean, comfortable and had enough electrical outlets to plug in our phones, etc. Very pleased
Stayed 1 night in Dec 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Is good not fancy but clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Warren

Stayed 1 night in Dec 2025

8/10 Good

Harold

Business traveler
Liked: Cleanliness
good stay for your $$
Stayed 3 nights in Nov 2025

10/10 Excellent

Velina

Stayed 2 nights in Nov 2025

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, amenities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Kent

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Velina

Liked: Cleanliness, staff & service, room comfort
Nice to have a little bite to eat in the mornings . So glad they have a nice continental breakfast selection. And everything is fresh and clean throughout the hotel property! I never see a lot of trash out or around the property! The staff there is very kind and helpful, from the front desk , maintenance, to the housekeeping!!!. Overall very pleasant place to stay at
Stayed 2 nights in Dec 2025

6/10 Okay

Kararwa

Traveled with partner, Traveled with family
Liked: Cleanliness
Staff was friendly and helpful. Quiet and calm environment and I appreciate how clean the area is. Old traditional ambience but feels homey.
Stayed 1 night in Dec 2025

6/10 Okay

onosai

Stayed 1 night in Dec 2025

6/10 Okay

Laura

Liked: Cleanliness, amenities
The thermostat control system had a “service required” on display so I could not make the room warmer and then I couldn’t get warm water in shower. Once I was in bed I was warm and slept great! It was a short stay on the way to my final destination. If I was expecting a longer stay, I would have requested another room, but in this case it wasn’t a big bother.
Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Stayed 1 night in Nov 2025

10/10 Excellent

alice

Stayed 1 night in Nov 2025