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Holiday Inn Express & Suites Hayward - Castro Valley by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Hayward - Castro Valley by IHG

Restaurant
Free daily buffet breakfast
1 bedroom, desk, laptop workspace, blackout drapes
Lobby sitting area
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • Parking included
$126
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
25640 Mission Boulevard, Hayward, CA, 94542
  • California State University East Bay
    ‪10 min walk‬
  • Chabot College
    ‪4 min drive‬
  • Oakland Zoo
    ‪14 min drive‬
  • Oakland, CA (OAK-Oakland Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

  • 364 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Accessible Bathtub (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Room, Multiple Beds, Accessible Bathtub (Communications)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, Multiple Beds, Mobility Accessible (Accessible Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Room, Multiple Beds, Mobility Accessible (Accessible Tub)

  • 364 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Standard Room, Multiple Beds, Accessible Bathtub (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds, Accessible Bathtub (Communications)

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Bed

View all photos for Suite, Multiple Beds

1 bedroom, desk, laptop workspace, blackout drapes

Suite, Multiple Beds

  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room

1 bedroom, desk, laptop workspace, blackout drapes

Room

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room

1 bedroom, desk, laptop workspace, blackout drapes

Premium Room

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Hayward - Castro Valley by IHG

Hayward hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Holiday Inn Express & Suites Hayward - Castro Valley by IHG offers 85 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express & Suites Hayward - Castro Valley by IHG features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers coffee/tea in a common area and laundry facilities. Complimentary self parking is available on site.

Holiday Inn Express & Suites Hayward - Castro Valley by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Pool hoist on site
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 28 2025 to August 15 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Suites Hayward an IHG Hotel
Holiday Inn Express Suites Hayward Castro Valley
Holiday Inn Express Suites Hayward – Mission Foothills
Holiday Inn Express Suites Hayward Castro Valley by IHG

Holiday Inn Express & Suites Hayward - Castro Valley by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 71 out of 131 reviews
Rating 8 - Good. 28 out of 131 reviews
Rating 6 - Okay. 14 out of 131 reviews
Rating 4 - Poor. 8 out of 131 reviews
Rating 2 - Terrible. 10 out of 131 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

SATYA, El Segundo

Liked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Deidre

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and customer service was wonderful.
Stayed 1 night in May 2025

8/10 Good

Armando

Business traveler, Traveled with family
To: Manager, Holiday Inn Express – Hayward/Castro Valley CC: IHG Customer Care Subject: Formal Complaint Regarding Unprofessional and Disruptive Conduct Dear Manager, I am writing to formally express my deep dissatisfaction and disappointment with the way your staff handled my reservation at the Holiday Inn Express in Hayward/Castro Valley. I had a confirmed reservation through Expedia, made well in advance, and yet upon arrival or follow-up, I was informed that my booking had been canceled without notice or consent. The explanation given—that you “closed online bookings hours ago”—was completely unacceptable and irrelevant. The reservation was valid at the time it was made. This behavior reflects an alarming lack of professionalism and responsibility from your team. As a paying guest with a confirmed reservation, I expected to be treated with respect, courtesy, and basic hospitality—none of which were present in this interaction. As a result of your staff’s actions: • I was left stranded without accommodations. • I had to scramble to find a last-minute hotel at a much higher price. • I experienced significant stress, frustration, and discomfort. There was no apology, no help offered, and no ownership of the mistake. This is completely unacceptable from an IHG-branded hotel, and it has made me reconsider trusting Holiday Inn Express in the future. I am demanding the following: A written apology from your management. An internal review of how this was allowed t
Stayed 1 night in May 2025

6/10 Okay

pamella

Stayed 1 night in May 2025

10/10 Excellent

Anita

Liked: Staff & service, property conditions & facilities
I loved that it was close to Eastbay university for my daughter's graduation.
Stayed 1 night in May 2025

8/10 Good

Tony

Traveled with partner
Under repairs
Stayed 2 nights in May 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Lyle

Stayed 1 night in Apr 2025

10/10 Excellent

Eric

Stayed 1 night in May 2025

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great at this property. Staff were accommodating and kind. The room was clean and comfortable. The amenities were perfect. Free parking,wifi, and breakfast were a bonus. Plenty of food options within walking distance. Overall a great place to stay.
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Lita

Good
Stayed 1 night in May 2025

10/10 Excellent

J Refugio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Maisoon

Liked: Staff & service, property conditions & facilities
Na
Stayed 2 nights in May 2025

8/10 Good

Zaid

Stayed 1 night in May 2025

10/10 Excellent

Claine

Stayed 2 nights in May 2025

4/10 Poor

Chelsea

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was super clean and customer service was great but I can’t get my incidental fee back after I cleaned the room
Stayed 2 nights in Apr 2025

6/10 Okay

Jerrald

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was great, however this property is still not finished.My husband and I went to our room and saw linen outside of multiple rooms , which was fine. After it’s picked up, it should be vacuumed right then because fuzz was everywhere and it wasn’t until the 2nd night at 9pm we heard staff in the hallway vacuuming. Back to when we first walked in the room hair was all on the bathroom floor, so we told someone that was across the hall cleaning and she came with a vacuum and start vacuuming the bathroom floor. She was nice about it , but it was still hair on the floor and in the shower. We noticed the next day someone had been in our room, but the only thing they did was give us fresh towels. They did not take the trash out , nor did they make the bed. The next day, we saw housekeeping across the hall , but this lady barely understood English. We told her that we needed towels and she gave us some, she took our old ones , but she didn’t give us the towel that goes on the floor, nor hand towels. My husband went down stairs to eat breakfast, but the pancake machine was broke. We chose this hotel because we read that it was brand new, but the cleanliness wasn’t there. I forgot about when we first got there, the sheets on the bed was wrinkled and not tight like they should be. It should be more training on making the bed , cleaning the floors, and folding towels. Also in the lobby, there was towels piled up on the couch that I guess the front desk workers had to fold.
Stayed 3 nights in Apr 2025

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didnt have a room even though i bought prior to showing up. They also decidsd to just put me in a roo. That they cleaned last minute instead of juet giving me my refund.
Stayed 1 night in Apr 2025

8/10 Good

valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ashlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to amenities. Staff is very kind and hardworking. It is a new property so it’s clean and new. The swimming pool was closed as it’s not ready yet. Breakfast was great but get in earlier as it gets busy. Parking is free on site. The first night on the 2nd floor, was very loud due to other guests- we didn’t complain but could’ve. Second night we moved on the 4th floor and was quiet.
Stayed 1 night in Apr 2025

2/10 Terrible

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Clearly opened before really being ready. Still under construction, ringing bell to enter building to check in/no answer for 5 minutes. Another guest finally let me in, no one at front desk. Ring bell at desk, finally someone emerges. Complain about no answer to bell, dismissed like it never happened. Listen to other guest complain about room with no shower curtain, he was given one to hang himself. i booked a King bed room at extra price, get to room it is two twins, went to change room and got “the system is down”/could not help me, referred me back to Expedia at 11pm. Awful, and frankly unacceptable.
Stayed 1 night in Apr 2025

6/10 Okay

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hotel stay

Stay was ok, pillows too firm
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No extra pillows??!

Room phone isnt working,tried ro call room service and fromt desk to request for extra pillows and blanket for my daughter who will be sleeping on the sofa bed. My hisband had to go to the front desk to request for some and was told that they only have extra blanket but dont have extra pillows. They told him that they will bring the pillows in our room if they get some but they never did.
Stayed 1 night in Apr 2025