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Holiday Inn Express Union City (San Jose) by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Union City (San Jose) by IHG

Free buffet breakfast
1 bedroom, in-room safe, desk, iron/ironing board
Exterior
Point of interest
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Parking included
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
31140 Alvarado Niles Rd, Union City, CA, 94587
  • Union Landing
    ‪6 min walk‬
  • California State University East Bay
    ‪10 min drive‬
  • Tesla Motors
    ‪13 min drive‬
  • Oakland, CA (OAK-Oakland Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Kitchenette

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Queen Bed, Kitchenette

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed (Extra Floor Space)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.4 out of 10
Very good
(20 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(18 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Free WiFi
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$102 nightly
The price is $102 total
includes taxes & fees
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About this property

Holiday Inn Express Union City (San Jose) by IHG

Union City hotel with free breakfast
This smoke-free hotel features laundry facilities, a 24-hour front desk, and express check-in. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out, a front-desk safe, and multilingual staff assistance are onsite.
Holiday Inn Express Union City (San Jose) by IHG offers 77 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Union City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, laundry facilities, and express check-in. Limited complimentary onsite parking is available on a first-come, first-served basis.

Holiday Inn Express Union City (San Jose) by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Due to renovations, access to the 4th floor via elevator will be unavailable until July 31, 2025. During this period, the fourth floor will only be accessible by stairs. Guests who may encounter issues with stairs are advised to contact the property in advance to request a room on a floor with elevator service.

Renovations and closures

The following facilities or services will be unavailable from May 22 2024 to September 30 2025 (dates subject to change):
  • Meeting facilities
The property will be renovating from June 26 2023 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Select guestrooms
  • Hot tub
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Jose Hotel Union City San
Holiday Inn Express Union City San Jose
Union City San Jose
Holiday Inn Express Union City San Jose Hotel

Holiday Inn Express Union City (San Jose) by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 440 out of 906 reviews
Rating 8 - Good. 310 out of 906 reviews
Rating 6 - Okay. 95 out of 906 reviews
Rating 4 - Poor. 36 out of 906 reviews
Rating 2 - Terrible. 25 out of 906 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dave

Stayed 2 nights in Mar 2025

6/10 Okay

Eve

Business traveler
Liked: Cleanliness, staff & service, room comfort

Poor wifi made my business trip quite frustrating.

The staff was very friendly, however, many things did not work here. The wifi connection was terrible and being here for a business trip that made it very difficult to do my work. The vending machines did not work, and the constant playing of Fox "News" in the breakfast room was very obnoxious. The workout room everything was sticky (I think due to the type of peroxide based cleaner they used which is not good for exercise equipment). The mattress felt a bit old. Positives: the rooms were very clean and the pillows were also very fluffy and there were four pillows which I loved. I would likely choose another hotel in future.
Stayed 3 nights in Mar 2025

6/10 Okay

Mario

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities
It was close to everything as far as dinning and the movie theater👍
Stayed 2 nights in Mar 2025

10/10 Excellent

ROSHLYNN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

J.GUADALUPE

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff service was excellent from front desk to room attendants
Stayed 4 nights in Feb 2025

2/10 Terrible

Jody

Stayed 1 night in Feb 2025

10/10 Excellent

bill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean

It was clean
Stayed 1 night in Jan 2025

6/10 Okay

Cindy

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Mavis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses and pillows are excellent. Great accommodations, front desk went overboard to make my stay very pleasant.
Stayed 2 nights in Jan 2025

6/10 Okay

abdul salam

Business traveler
Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

anna lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and good customer service; reasonable price and great breakfast options
Stayed 1 night in Jan 2025

8/10 Good

Jose

Liked: Cleanliness
Near restaurant and bars
Stayed 1 night in Dec 2024

8/10 Good

Glofel

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Mavis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only thing that bothered us was there were signs warning to distance from others which I haven’t seen since Covid, along with other Covid warnings in the elevator, in the lobby, sterile soap dispensers and the man at the desk wore a mask, it was much too much for us, like pandemic all over again. It wasn’t like that before. Just for that I gave a much lower rating!
Stayed 2 nights in Dec 2024

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities

So so.

They have been working on the place since October’23 and don’t expect to be finished until March’24. Bed was very comfortable shower head terrible. Breakfast decent. Elevator slow and falling apart. Room was pretty clean. Corridors didn’t seem to have heat. I might stay again after they finish work.
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable room and good bed.
Stayed 1 night in Dec 2024

10/10 Excellent

Harris Ahmad

Stayed 1 night in Nov 2024

10/10 Excellent

Teddy, Littleton

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness
This hotel definitely meet and succeed the 2 stars expectations. The building is older but renovations are taking place. Luckily I didn't get any noise interruptions during my 2 nights stay. The work is from 9am to 5pm and I was mostly out during that time. Breakfast is really good. The room is fairly clean but looks outdated. They will need to modernize this hotel to get to a 3 stars hotel. I don't know if that is what they are aiming for. It's in union city shopping area, close to shops and restaurants. I did hear a lot of police cars and fire trucks. Windows are definitely not sound proof. I would stay here again.

10/10 Excellent

Cheri

Liked: Property conditions & facilities

Best breakfast EVER!!!

Stay was amazing I just wish they would’ve had a tub with jets.. It would be Awesome could be a lil more sexy like mirrors next to the beds.. @:)-
Stayed 1 night in Nov 2024

10/10 Excellent

Daming

Traveled with family
Liked: Cleanliness, amenities
Facilities are old and some are damaged.
Stayed 5 nights in Oct 2024