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Hotel Casa las Mercedes

3.0 star property

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Photo gallery for Hotel Casa las Mercedes

Interior detail
Family Suite, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk
Interior entrance
Mexican cuisine
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping
$100
includes taxes & fees
Feb 12 - Feb 13

Explore the area

View in a map
Independencia #1206 Centro Historico, Oaxaca, OAX, 68000
  • Place, Oaxaca Cathedral
    ‪8 min walk‬
  • Place, Church of Santo Domingo de Guzmán
    ‪10 min walk‬
  • Place, Benito Juarez Market
    ‪10 min walk‬
  • Airport, Oaxaca Intl. (OAX)
    ‪21 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(11 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 2 Double Beds

Family Suite, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Family Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Casa las Mercedes

3-star hotel in Oaxaca Centro
This smoke-free hotel features a restaurant, a snack bar/deli, and a coffee shop/cafe. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite.
Hotel Casa las Mercedes offers 17 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. Plasma televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Housekeeping is provided daily.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Wireless Internet access is complimentary. A business center is on site at this 3-star property. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This Colonial hotel also offers a terrace, tour/ticket assistance, and coffee/tea in a common area.

Hotel Casa las Mercedes is a smoke-free property.

MECHE - This coffee shop specializes in Mexican cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • MECHE

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for MXN 650 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1200 per vehicle (roundtrip, maximum occupancy 4)
  • Crib (infant bed) fee: MXN 650 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

HOTEL CASA LAS MERCEDES Oaxaca
CASA LAS MERCEDES Oaxaca
CASA LAS MERCEDES
HOTEL CASA LAS MERCEDES Hotel
HOTEL CASA LAS MERCEDES Oaxaca
HOTEL CASA LAS MERCEDES Hotel Oaxaca

Hotel Casa las Mercedes Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 86 out of 174 reviews
Rating 8 - Good. 53 out of 174 reviews
Rating 6 - Okay. 22 out of 174 reviews
Rating 4 - Poor. 8 out of 174 reviews
Rating 2 - Terrible. 5 out of 174 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

miguel a

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best hotel in town!!
Stayed 4 nights in Oct 2025

6/10 Okay

Eduardo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Property should advised future occupants that parking is offsite the property and you have to have someone to go with you to either take out or in your vehicle. We had a few issues.. no toilet paper when we arrived, we needed new towels , not shampoo. I when to the front desk and they could not resolved the issue. They said to wait to the next crew that comes in at 11pm. Unbelievable. It was a pain in the neck to park your car offsite the property.
Stayed 2 nights in Aug 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, clean,
Stayed 3 nights in Aug 2025

10/10 Excellent

Margarita

Stayed 3 nights in Jul 2025

8/10 Good

Julio Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, everything good
Stayed 2 nights in May 2025

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Our plans changed and we needed to depart a few days early. As stated in Expedia and on the hotelʻs website no refunds/returns are provided. Lesson learned Iʻll be careful to review such policies in future bookings. Noise. Street noise was surprisingly minimal. But at 11:36 pm during my stay I told the desk clerk it was hard to sleep with his radio or podcast playing. He turned it down but not off…used it on subsequent nights too. Hotel/kitchen staff seemingly arrive around 0700 each morning. They converse and soon after the restaurant opens making it difficult to sleep any later. Restaurant food/service was ok on our first morning but we elected to eat elsewhere the following days. Was a convenient location. Room was clean and comfortable. Everything worked. My bus arrived in Oaxaca after midnight and this hotel doesnʻt allow checkins after that time so I had stayed in another hotel my first night. Then transferred to this one. If returning to Oaxaca Iʻd choose the other hotel over this one.
Stayed 8 nights in Jun 2025

2/10 Terrible

Andres

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Not very clean.
Stayed 1 night in May 2025

4/10 Poor

Andres

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Easy to get around.
Stayed 3 nights in May 2025

4/10 Poor

Andres

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The hotels entrance and patio are the only attractive parts of this property. The rooms had no windows or fresh airflow. They were musky and damp until the A/C was turned on. The beds were rundown and only dressed with a fitted sheets and a comforter. Pillows were thin and uncomfortable. We used t-shirts on them as they did not look clean. The towels were old and shabby, we reported a broken toilet lid and clogged sink and was never fixed for the full stay, housekeeping was limited to only a wipe down and turndown service. Dirty mugs were in one room on day 1. Of the 4 rooms each had individual issues with water pressure and water temperature. The food at the restaurant had very a limited menu and not worth it. The roof deck was never open or offered an explanation of it being locked. Management did very little to make us feel welcome as opposed to the staff who were more interactive and pleasant.
Stayed 4 nights in May 2025

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved this understated well appointed hotel. The rooms were clean and comfortable and the staff were very friendly. We would have like more towels.
Stayed 1 night in May 2025

6/10 Okay

aco

Stayed 3 nights in Apr 2025

6/10 Okay

Filiberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were not confortable. Nice staff.
Stayed 5 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, helpful staff

Very helpful staff, great location. Convenient restaurant on premises and an excellent coffee shop across the street. Bed is hard, and it gets noisy at 7:00 a.m. when the kitchen staff starts talking loudly in the courtyard and the sound echoes off all the tile floors and walls. (Maybe the upper floor would be quieter.)
Stayed 7 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Good beds

Hotel location was not far from square, great coffee and breakfast at Rustico restaurant very close to thr hotel, also awesome pizza. More noise than we like
Stayed 3 nights in Feb 2025

6/10 Okay

DONALD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros -Close but not too close to Zocalo -Our room (205) was quiet and well appointed, comfortable bed -Nice courtyard good for breakfast, excellent coffee -Very responsive and accommodating staff -Reasonable rates Cons -Key card had to be swiped up to six times to unlock door -No windows (so no natural ventilation) -Air conditioner VERY noisy -Bathroom plumbing leaked everywhere and lighting too dim -Laundry service took 24 hours more than promised
Stayed 7 nights in Jan 2025

8/10 Good

Lisa, Austin

Stayed 3 nights in Jan 2025

10/10 Excellent

Rhonda

Stayed 3 nights in Dec 2024

10/10 Excellent

Shanika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Shanika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was situated in the middle of downtown, which made it easier to find places. Wasn’t happy of the parking situation, as it’s few blocks down from the hotel and very the parking spots are narrow. However, there’s plenty of public and taxis available. The staff were very friendly and helpful. I would stay here again.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but comfortable. Very clean. All staff was friendly and helpful. Parking was a bit far from hotel.
Stayed 2 nights in Aug 2024

8/10 Good

Laura

Stayed 7 nights in Jun 2024