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Obertraun Vacation Packages

This was by far the most personalized stay we’ve ever had at a hotel. We were personally shown to the room and all amenities were explained. The amazing staff thought of every detail. We would recommend this hotel to anyone visiting Salzburg!

Everything excellent but poor breakfast and no tea making facilities in the room

Junior suite was insanely hot (with no air conditioning) as staff didn't use the sun blind. After booking we got an email saying that the kids couldn't use the indoor pool (contrary to the hotels.com app listing showing "Indoor pool" in the Kids Friendly section of the listing). Outdoor pool crowd obviously didn't like children - on both occasions we used the outdoor pool several left shaking their heads. Several things in the room and hallway were broken. Breakfast was as expected for this level but we had literally stacks of plates on our table at one point as nobody removed them. Breakfast staff all looked miserable. The evening restaurant and staff were excellent - would struggle to recommend the hotel but the restaurant is definitely worth a visit. Overall, the price/performance ratio, mostly unhelpful staff, and non-child friendly environment made this one not for us.

Nice hotel close to the centre with all the sights and restaurants. Room was clean. Whilst there was no restaurant it was close to a few nice cafes for breakfast. There was a vending machine selling crisps and chocolate however the most important item water was always empty.

This place was awful. You cannot get a response from them, the apartment faces an alley of dumpsters and it is on a major bus line so is incredibly noise. It is very hot - over 90 degrees in the unit. We were given two fans - one was completely broken, the other barely worked and made a clicking sound all night. We left after only one night because it was so bad. No refund was given or consideration for the terrible experience. Do not book here.