4/10 Poor
Edwina
Traveled with family
Oct 24, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
We checked in to room 411, dropped off our things, freshened up in the bathroom and went to dinner. We returned about 3 hours later. Turned on the lights and noticed several small bugs on the walls and one crawl across the bed. Then I spotted 2 large cockroaches run beside and under the bed and one crawl across the bathroom floor. We immediately gathered our things, went to front desk, told him what was wrong and asked for a refund. He said he couldn’t do that because I booked through 3rd party (Expedia) and that I would have to talk to the manager the next day. He offered another room and said maybe someone had “carried them in”. It was late and we were tired so we took room on another floor (611). We checked everything we could in that room and saw no bugs. This room did have clean bed and towels and bed was comfortable. But carpets in whole hotel are old and dirty looking, elevator is dirty, lobby and breakfast area are nice, grass outside needs mowed and some landscaping done - just definitely needs tlc. When we checked out my husband told young man at front desk they definitely need to have exterminator come before they are infested if not already. He said he had made note of it. I have attempted to call management twice on different days and both times they were not there and not sure when they would be there.
Edwina
Stayed 1 night in Oct 2024