4/10 Poor
Angela
Traveled with pets, Traveled with family
Oct 19, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
There is a lot to say about this hotel. I have traveled the world and lived in a third world country for a number of years. This property is just gross.
1. It STINKS. The vestibule, the first floor, elevator, third floor, and room each have a their own unique foul odors.
2. There was unusable, broken furniture in our room.
3. Every place that I saw: first floor, elevator, third floor, and room were filthy. Dirt caked on the floors, sticky spills in the hallways, bits of litter on the floors. We went to a nearby dollar store and Publix to buy a cheap mop, gloves, cleaning vinegar, and disinfectant spray. The vinyl floors had so many layers of dirt that the water wouldn’t come clean. Our bathroom towels had other people’s hair in them.
4. Two German cockroaches in our room.
And yes, I have pictures of it all. I called the corporate office to let them know the poor condition of their property. About two hours later there was a bang on our door with a shout. The employee standing there with a cell phone to her ear just said “I got a complaint.” Did not introduce herself, showed zero interest in providing customer service, smirked when I shared all of the issues listed above in this review and said “You wanna check out?”
No apologies for the state of the room or our discomfort, no just a smirk as if I was being ridiculous. We had evacuated to this hotel due to Hurricane Milton. The eye later passed directly over our house. Every hotel for hours was sold out- we couldn’t leave.