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Comfort Suites Ocean City West

2.5 star property

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Photo gallery for Comfort Suites Ocean City West

Seasonal outdoor pool
Property amenity
Business center
Seasonal outdoor pool
In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Breakfast included
  • Housekeeping
  • Air conditioning

Explore the area

Map
12718 Ocean Gateway, Ocean City, MD, 21842
  • Tanger Outlet Center
    ‪3 min walk‬
  • Grand Prix Amusements
    ‪14 min walk‬
  • Ocean City Harbor
    ‪3 min drive‬
  • Ocean City, MD (OCE-Ocean City Municipal)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Non Smoking

  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Accessible, Non Smoking

Suite, Accessible, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed OR 1 Double Sofa Bed

Similar properties

Exterior

Holiday Inn Express & Suites West Ocean City by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, (1002)
The price is $85
per night
$94 total
includes taxes & fees
Mar 8 - Mar 9
Holiday Inn Express & Suites West Ocean City by IHG

About this property

Comfort Suites Ocean City West

Hotel in West Ocean City
A fitness center, a snack bar/deli, and a seasonal outdoor pool are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities. Housekeeping is available on request.
Comfort Suites Ocean City West offers 85 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a waterslide, a fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Comfort Suites Ocean City West provides a waterslide and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered. Wireless Internet access is complimentary.

A business center is on site. This family-friendly hotel also offers a vending machine, an arcade/game room, and tour/ticket assistance. Onsite self parking is complimentary.

Guests are offered a complimentary continental breakfast.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Gym
  • Playground
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Arcade/game room
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Property Registration Number 1286

We should mention

The seasonal pool will be open from May 24 to September 30

Property is also known as

Comfort Suites Hotel Ocean City
Comfort Suites Ocean City
Ocean City Comfort Suites
Comfort Suites Ocean City Hotel Ocean City
Comfort Suites Ocean City Hotel
Comfort Suites
Comfort Suites Ocean City
Comfort Suites Ocean City West Hotel
Comfort Suites Ocean City West Ocean City
Comfort Suites Ocean City West Hotel Ocean City

Comfort Suites Ocean City West Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 438 out of 1003 reviews
Rating 8 - Good. 299 out of 1003 reviews
Rating 6 - Okay. 128 out of 1003 reviews
Rating 4 - Poor. 76 out of 1003 reviews
Rating 2 - Terrible. 62 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gregory

Stayed 1 night in Jul 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stuck us on same floor with their dogs . The dogs kept barking thwe whole trip
Stayed 3 nights in Nov 2024

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Odd smell in our room. Other than that a good stay overall. Friendly staff.
Stayed 1 night in Nov 2024

8/10 Good

Kaley

Traveled with partner
Liked: Property conditions & facilities
Just another hotel in ocean city, nice to stay in
Stayed 2 nights in Nov 2024

10/10 Excellent

Candee

Stayed 2 nights in Nov 2024

10/10 Excellent

J. Scott

Stayed 3 nights in Aug 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Cool property close to everything
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire place was immaculate very comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Keith

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hidden gem. Convenient and location were incredible, within walking distance of shopping, dining, entertainment and a grocery store. The staff was very friendly and accommodating. The room was spacious and very well appointed with comfortable furniture. Plus it was Fido friendly, with an amazing doggie area to the rear of the hotel. The breakfast was a nice surprise, served by a very pleasant woman, the selection of hot food was a nice touch.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kathryn

Liked: Amenities
Great
Stayed 2 nights in Aug 2024

10/10 Excellent

Grace

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to shopping places even grocery store and not to far drive from the beach. You could walk to places. It was really nice loved all the things they offered.
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not so great
The hotel itself was clean but the “heated” pool was cold, the bed was absolutely terrible and the elevator was 6 months out of inspection on the certificate inside the actual elevator. They told us it wasn’t out of inspection, but why was the certificate never updated. My husband and I checked out after 1 night that was supposed to be a 4 night stay. I did not expect a full refund, as we had stayed a night and leaving early I would even agree I could owe an extra day. But I feel I could have been refunded for 2 nights. I have tried multiple times to speak with the manager, but he was never “available” and hasn’t returned any calls. I decided it wasn’t worth my aggravation to continue trying. We were actually not the only people to check out early. As we were checking in an older gentleman told us he was very angry and leaving because the place was a “dump”. We still checked in for the night, and while I wouldn’t call it a dump, it had its issues. It’s a shame really because the room itself was really nice, but the bed definitely needs replaced/upgraded. While this isn’t the most expensive hotel, it isn’t cheap either that I felt like the beds should be a little better than what they were. I wish this could have been handled better than my having to leave a negative review, but it is what it is.
Stayed 4 nights in Sep 2024

10/10 Excellent

Neysa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and everyone was very nice.
Stayed 3 nights in Oct 2024

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was very friendly and competent. The kitchen staff was friendly except Teresa who was rude and unfriendly. The refrigerator in my room froze everything and food was trashed. The cleaning staff didn't speak English but was friendly and tried to accommodate.
Stayed 4 nights in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jose

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Accessibility to shower.
Stayed 2 nights in Oct 2024

6/10 Okay

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The plugs by the bed the didn't work couldn't plug anything in the plug.On the left side of the bed .
Stayed 1 night in Oct 2024

6/10 Okay

LYNDA

Liked: Cleanliness, staff & service
The bed was so hard we both woke up with our backs hurting a lot. It was very uncomfortable. The furniture in the room is SO cheapo. It just felt like an economy place and I felt like we paid more than it was worth.
Stayed 1 night in Oct 2024

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sausage not in my top 10
Stayed 6 nights in Sep 2024

6/10 Okay

Robert

Liked: Cleanliness
Stayed 3 nights in Oct 2024

6/10 Okay

ARNOLD

Traveled with partner
Stayed 1 night in Oct 2024

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite and Ocean City
I am very happy with my stay. I was there for three nights. Affordable rate, clean room. Friendly staff, and exceptional breakfast. I want to give thanks to Teresa for the breakfast. I have stayed there before and I will stay there in the future.
Stayed 3 nights in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Very clean. Friendly staff. I stayed for a week.
Stayed 7 nights in Oct 2024