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Mainstay Suites Ocean City West

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mainstay Suites Ocean City West

Seasonal outdoor pool
Seasonal outdoor pool
Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency) | In-room safe, desk, iron/ironing board, free WiFi
Property amenity
Business center

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking available
  • Parking included
  • Free WiFi
  • Breakfast included

Explore the area

Map
12718 Ocean Gateway, Building B, Ocean City, MD, 21842
  • Tanger Outlet Center
    3 min walk
  • Ripley's Believe It or Not!
    3 min drive
  • Ocean City Boardwalk
    4 min drive
  • Ocean City, MD (OCE-Ocean City Municipal)
    6 min drive

Room options

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

In-room safe, desk, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Efficiency)

In-room safe, desk, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency)

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency) | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency)

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Exterior

Holiday Inn Express & Suites West Ocean City, an IHG Hotel

Pool
Breakfast included
Pet friendly
Parking included
4.1 out of 5, Very Good, (1001)
The price is $74
per night
$82 total
includes taxes & fees
Jan 6 - Jan 7
Holiday Inn Express & Suites West Ocean City, an IHG Hotel

About this property

Mainstay Suites Ocean City West

Hotel in West Ocean City
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Mainstay Suites Ocean City West offers 26 accommodations with safes and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Kitchens offer refrigerators, stovetops, microwaves, and dishwashers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Mainstay Suites Ocean City West features a fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an arcade/game room, a picnic area, and coffee/tea in a common area. Complimentary self parking is available on site.

Mainstay Suites Ocean City West is a smoke-free property.

Guests are offered a complimentary breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Free breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities

Business services

  • Business center

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 3 floors
  • Built in 2023
  • Smoke-free property

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium channels

Food and drink

  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 100 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Mainstay Suites Ocean City West Hotel
Mainstay Suites Ocean City West Ocean City
Mainstay Suites Ocean City West Hotel Ocean City

Mainstay Suites Ocean City West Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 104 reviews" "
Rating 8 - Good. 38 out of 104 reviews" "
Rating 6 - Okay. 5 out of 104 reviews" "
Rating 4 - Poor. 4 out of 104 reviews" "
Rating 2 - Terrible. 2 out of 104 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Stayed 2 nights in Aug 2024

10/10 Excellent

ravena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Lorenzo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mainstay rooms are big and love the kitchen space. Theresa is an amazing employee who accommodated our breakfast efficiently. I enjoy speaking to her anytime I book a stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Stayed 3 nights in Aug 2024

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was nice. Great location to access OC inlet area and Assateague. Room was a very good size. Seemed very clean but some mustiness in the air perhaps from AC unit. AC worked great though very cold and easy to adjust temp. Great shower. Improvements needed re:coffee. Overall though was a good value and perfect location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

David

Traveled with family
Liked: Amenities, property conditions & facilities
A mi familia y a mi nos gustó mucho
Stayed 1 night in Sep 2024

8/10 Good

jaison

Traveled with family
Stayed 4 nights in Aug 2024

8/10 Good

Brad, Bridgeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean
Stayed 4 nights in Aug 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Gregory

Traveled with family
Liked: Staff & service
The pool area was nice. Even though there was a no smoking sign on the side door, people were constantly smoking there. The smokers kept messing with the door so it would not lock even though for security reasons, the door was not to be used as an entrance. Anyone can walk into the hotel through that door. The walls of the rooms are thin. I could smell weed through the connecting door to my room. The hotel is decent, but I would not stay there again because of the reasons stated above.
Stayed 7 nights in Aug 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay
Stayed 2 nights in Aug 2024

8/10 Good

Jacqueline

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Just a couple issues with musty or foul odor in the room and the “sliding” door to the bathroom was extremely difficult to open and close.
Stayed 1 night in Aug 2024

4/10 Poor

Jijen

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom door was broken and didn’t have locks in the bathroom…free breakfast was very poorly served ..besides that staffs were very polite and calm During our stay one of the customer complained about bed bug and after that I don’t know if it physiological or was for real ,my wife had some rashes like bed bugs bite ..
Stayed 3 nights in Aug 2024

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Patricia rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my spacious room with excellent kitchenette. Cleanliness of the room and great services provided.I also enjoyed the pool.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good 👍
Stayed 1 night in Aug 2024

6/10 Okay

Thomas

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Not what you see in the pictures and not really pet friendly as you cannot take your dog in the elevator. Just not really worth the money for something that far from the beach.
Stayed 3 nights in Aug 2024

4/10 Poor

queen

Traveled with family
Liked: Amenities
Sharing my experience: The lights were out and the TV on giving enough light to see, I was folding clothes and getting the bags organized…I looked up and saw it…an adult BED BUG. The associate was patience with me as I was extremely distraught but the manager on the phone was absolutely horrible. That was the worst night of my life as we had to change rooms and the room was much much smaller than the previous room. We checked out in the morning and I will never return bugs are my worst fear. I don’t have any at home and I don’t want to bring them to my home. there are reviews that found bugs in the room and for some reason I didn’t see them until after my stay there. Weed smells in the hallway and the floors looked like that haven’t been shampooed in years. Eggs were watery and awful. For two days it was $620…I’d gladly pay more to avoid bed bugs.
Stayed 2 nights in Aug 2024

2/10 Terrible

Kerry

Disliked: Staff & service
Originally booked Saturday thru Monday. Changed the booking to add another day. So now was Saturday, checking out Tuesday. Check in was fine. The microwave was on a chair in our room and the stove did not work. Got maintenance to get the stove working and could deal with the microwave. Went to the beach on Monday came back to find the room keys don’t work. Went to the lobby and was told that our check out was Monday and all of belongings are on a cart. The manger was rude and asked if I had proof of my booking, to which I showed him. He said nope we have today and I am sold out. I asked for our belongings and when the cart came around the corner I was mortified. They just threw things in trash bags and any other suitcase/bag we had. Completely upset and embarrassed!! I asked for my receipt but again the rude manager said he couldn’t print it and walked away. When my husband got our things into our car I asked the girl at the fro t desk again for our receipt and she printed it out no problem, at the same printer the manger said wasn’t working. Our receipt says check out Monday. So I feel that they made a mistake and tried to cover it up. Never staying here again!!!
Stayed 2 nights in Aug 2024

4/10 Poor

Jaynese

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
I came with my family for a 3 night stay. We got there at 6pm for check in, lugged our stuff upstairs after my daughter almost got hit by elevator door cause they close so rapidly, then open our room to see it was filthy and never cleaned from previous guest. Beds undone, garbage everywhere,great way to start vacation! Went all the way back down to front desk to now wait for a new room. Breakfast was not good at all with flies everywhere we only went there 1st day then needed to eat out rest of weekend. 3rd day there we came back from beach exhausted with bags to find out our room door lock stopped working. No one in the hotel could open the door from housekeeping to maintenance. Then told we had to wait 30 mins for the general manager to come to the hotel in order for him to get it fixed. Talk about inconvenience. He never came to me or my husband to apologize or show any kind customer service. We had a scheduled day planned and this put a dent in our plans. Towels were stained that I had to ask for extra towels which was such a turnoff. And to top it off 2nd day there have to hear a woman complaining to front desk that her room had bedbugs which ruined rest of my stay there. Unable to sleep and enjoy my family vacation. This was not a cheap stay we paid a lot and were so unsatisfied. Just an overall disappointment. And with all this only compensated 135$ is a slap in the face. Well we will check this place off our list for the future and definitely not return or recommend.
Stayed 3 nights in Aug 2024

8/10 Good

Keri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Irma

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024